Top 17 Desktop/helpdesk support Jobs

IT Helpdesk Support Technician
Sofia University —Costa Mesa, CA
- $25 an hour
- Part-time
- Hybrid work
- Microsoft Office
- University
- US work authorization
Quick Apply
8d
Desktop Support Technician
Servbank, sb Inc. —Phoenix, AZ
- $49,920 - $64,100 a year
- Windows
- High school diploma or GED
- Ability to lift 50 pounds
Quick Apply
IT Support Specialist I
NORTHERN ILLINOIS FOOD BANK —Geneva, IL
- $20.33 - $21.60 an hour
- Online Application
- Office
- Windows
- Microsoft Office
IT Engineer
Dignity Health - St. Rose Dominican Neighborhood Hospital —Las Vegas, NV
- Full-time
- Computer science
- Microsoft Excel
- Computer Science
7d
IT Engineer
INTEGRIS Health Community Hospital —Oklahoma City, OK
- Weekends as needed
- Computer science
- Microsoft Excel
- Computer Science
IT Administrator
Jenesia1 —Colerain, NC
- Email
- Customer service
- HIPAA
- Mid-level
IT Engineer
Emerus —Oklahoma City, OK
- Weekends as needed
- Computer science
- Microsoft Excel
- Computer Science
IT Technical Support – Cybersecurity
The City of Fort Worth —Fort Worth, TX
- $75,689 - $95,796 a year
- Rotating weekends
- Pass drug screening
- Mid-level
- Bachelor's degree
- Paid holidays
- Health insurance
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Technical Support Specialist(Helpdesk / Desktop)
High5 —United States
- Azure
- Mid-level
- Windows

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IT Helpdesk Support Technician

Sofia University -
Costa Mesa, CA

Quick Apply

Job Details

Part-time
$25 an hour
8 days ago

Qualifications

Zoom
Microsoft Office
Video conferencing software
Collaborative technology platforms
Microsoft Teams
Empathy
Canvas LMS software
Video conferencing systems operation
University experience

Full Job Description

University Overview:

Since 1975, Sofia University has aspired to be a leader in transformative higher education offering students an education that transcends beyond a traditional learning environment. Students, staff, and faculty of Sofia are passionate individuals that recognize the need to be a part of something greater than themselves and seek opportunities that will provide them with the tools to empower themselves and their community. As Sofia continues to grow as a University, it remains committed to its transformative transpersonal values, as well as to maintaining a high-quality and diverse workforce representative of the community it services.

Sofia University is Western Senior College and University Commission (WSCUC) accredited and offers undergraduate, graduate, and doctoral degree programs in the fields of psychology, business, and computer science. Located in Palo Alto and Costa Mesa, California, the University provides both on campus and online programs, giving students the flexibility to further an education rooted in transformative and transpersonal values, in a format that best suits their schedule and needs. Sofia University is an equal opportunity employer.

Position Overview:

The Desktop/Helpdesk Support Technician is part of the IT support team and provides technical assistance to users, resolving hardware, software, and network issues both in-person and remote. They would be responsible for being the first point of contact for technical support, troubleshooting problems, escalating issues, and documenting solutions.

Sofia University “aspires to be a globally conscious leader in transformative education and thus to empower students with intellectual growth, ethical reasoning and the development of emotional intelligence”. As an integral part of the Academics team, this position will reflect our values: Service, Stewardship, Transformation, Academic Excellence, Cultural Humility, Innovation, Inspiration, Emotional Awareness and Commitment.

Responsibilities:

Providing technical assistance for students, staff and faculty and offering solutions via phone, email or in-person
Installing, configuring and maintaining classroom technology and other computer hardware, software, and peripherals.
Troubleshooting hardware, software, and network connectivity problems
Identifying and escalating unresolved issues to the appropriate support personnel or teams
Document user requests, troubleshooting steps, and resolutions through helpdesk ticketing system.
Providing guidance and training to users on software and hardware usage
Monitoring performance of computer systems and networks, identifying potential problems, and taking corrective actions
Attend online meetings with the IT team as needed for discussion, review, or training purposes.
Communicate through Microsoft Teams with other IT team members
Weekend and evening work would be required.
Other duties as assigned.

Qualifications:

Relevant education or work experience in technology related field
Flexibility and ability to work in an in-person customer facing role up to 20 hours per week when required or needed
Willingness to learn and apply new skills
Motivated self-starter with problem-solving skills with the ability to troubleshoot
Ability to interface with varied members of the Sofia community and maintain professional, friendly, and cooperative demeanor
Strong interpersonal, written, and oral communication skills
Ability to be proactive, work under minimal supervision
Proficiency in Microsoft Office365 and in the use of Zoom/Microsoft Teams technology
Authorization to work in the US for any employer.

Preferred Qualifications:

Experience working in higher education and with relevant higher education systems and software
Knowledge or proficiency in the use of the Canvas learning management system
Ethical commitment and ability to align with Sofia’s values and mission.

Sofia University is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, ethnicity, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, and disability. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting the Human Resources Department at 888-820-1484 ext.10200.

Pay: $25.00 per hour

Application Question(s):

Do you have experience working in Higher Education?
Do you have experience working with Canvas?

Work Location: Hybrid remote in Costa Mesa, CA 92626

Quick Apply

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