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Customer Support Specialist

Promoboxx -
Remote

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Job Details

Full-time
10 days ago

Benefits

Stock options
Health insurance
Paid time off
401(k) matching
Opportunities for advancement

Qualifications

Video conferences (communication methods)

Full Job Description

If you are looking for a job that...

Can get you in the door of a SaaS company even without tech/SaaS job experience
ACTUALLY values work/life balance
Fosters a collaborative learning environment
Consistently promotes from within
Is fully remote

...then you have come to the right job listing! PLEASE ONLY APPLY IF YOU PLAN TO SUBMIT THE VIDEO PORTION OF THE APPLICATION. Applications lacking the video portion will NOT be considered.

Promoboxx is looking for a motivated, customer-focused Customer Support Specialist to join our Customer Services Team.

Promoboxx is a retail marketing platform powered by brands, helping leading companies support their local retailers with online marketing. We work with well-known brands including YETI, HOKA, Yamaha, Chevrolet, Carhartt, The North Face, and more. We are a power-packed company of just under 40 members where everyone needs to consistently contribute meaningful and efficient work.

This is an entry-level, full-time, 100% remote role ideal for someone who is excited about marketing, technology, customer service, and social media. You’ll become an expert in the Promoboxx platform, support retailers and brand customers, conduct 1:1 trainings, help maintain customer data, and assist our Customer Success Managers with projects and reporting.

What You’ll Do:

As a Customer Support Specialist, you’ll play an important role in helping users successfully use the Promoboxx platform. Your responsibilities will include:

Monitoring the Support inbox, responding to customer emails, and returning phone calls
Learning the Promoboxx platform and becoming a product expert
Answering general questions about platform functionality and best practices from internal members
Conducting 1:1 Zoom trainings with users
Updating account and brand network data (involves some basic data work)
Gaining hands-on experience with social media marketing, retailer engagement, and brand-supported digital campaigns
Assisting with additional team projects as needed

You’ll Be a Great Fit If You Are:

An exceptional communicator
Comfortable speaking with customers in all mediums
Patient, empathetic, and professional when helping customers
Detail-oriented, confident, and accurate in your work
Curious, coachable, and eager to learn quickly
Able to manage your time and stay organized in a fast-paced environment
Comfortable working independently while also contributing to a collaborative team
Excited to join a company that values growth from within
Looking for an opportunity to gain hands-on experience and build a long-term career

Qualifications

Customer service experience in some capacity (retail, food service, hospitality all tend to foster very translatable skillsets for this role)
Bachelor’s degree preferred
Familiarity with tech tools and data spreadsheets is ideal
Strong attention to detail, accuracy, organization, and follow-through
Ability to learn new software platforms quickly and clearly explain product functionality to customers
A positive, motivated, and team-oriented attitude
Preference for candidates interested in growing with Promoboxx long term

Benefits & Perks

Promoboxx offers a supportive, collaborative environment with opportunities to learn, grow, and build your career. Benefits include:

Base compensation of a yearly salary paid twice monthly
Health benefits
Stock options
401(k) match program
Remote work environment
Unlimited flexible PTO
Relaxed, fun, and collaborative team culture
Experienced leadership invested in your success
Opportunity for career advancement
Employee rewards program
Professional development opportunities
Promoboxx swag

Promoboxx is an equal opportunity employer. We hire without regard to age, color, disability, gender, gender identity, marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.

MvaiAgOrB7

Quick Apply

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