As the National Dir Workers’ Compensation and API, you will lead the development and execution of a scalable, enterprise-wide workers’ compensation (WC), auto (A), and personal injury (PI) channel strategy.
This is a leadership role responsible for accelerating growth and margin performance across ATI Physical Therapy's WC and API segments by strengthening national account capabilities, enhancing market-level execution, and expanding differentiated access channels. ATI Physical Therapy Business Solutions
You will partner closely with field leadership, clinical operations and sales to build a more coordinated, outcomes-driven WC platform - positioning ATI as a preferred partner to employers, payers, TPAs, brokers and strategic partnerships.
Reporting directly to senior leadership, you will play a critical role in shaping ATI’s long-term WC/API go-to-market approach and ensuring consistent execution across all markets.
This is a leadership role with direct and indirect reports.
This is a fully remote position for US-based employees.
This role includes up to 30% travel across ATI's nationwide footprint.
National Strategy & Market Development
- Define and lead ATI’s enterprise WC strategy, aligned to growth, margin expansion, and market differentiation.
- Develop a cohesive go-to-market model across national, regional, and local WC channels.
- Identify and scale differentiated access points (employers, TPAs, brokers, early intervention, and legal community pathways).
- Establish ATI’s positioning around outcomes, speed to RTW, and clinical quality across all three verticals.
Network & Account Management Strategy
- Build and operationalize a best-in-class network account management model.
- Lead strategy for national and regional WC payer/TPA relationships, including contracting approach, performance expectations, and value articulation.
- Design and implement preferred provider frameworks, including service level agreements (SLAs), access standards, and reporting capabilities.
- Expand ATI’s ability to drive direct relationships and influence referral pathways through strategic partnerships.
Field Enablement & Market Execution
- Provide strategic direction and oversight for local WC/API business planning and execution across regions and districts.
- Partner with Business Development (BDM), Clinical Directors, and Operations leaders to ensure consistent execution of channel growth initiatives.
- Establish clear roles, accountability, and coordination across clinical, and field teams.
- Support development of micro-network strategies in priority markets.
Performance Management & Analytics
- Define and track key performance indicators including days to first visit, visits per claim, RTW timelines and outcomes, and re-injury rates.
- Partner with analytics and clinical ops to build transparent reporting and insights for internal teams and external partners.
- Use data to drive continuous improvement and differentiate ATI’s value proposition across all three channels.
Cross-Functional Leadership
- Collaborate with Clinical Operations to ensure standardized protocols, documentation, and training aligned to best practices.
- Partner with Marketing to strengthen ATI’s value story and employer-facing messaging.
- Partner with Compliance and Legal to ensure adherence to state-specific laws and regulations.
- Influence digital and access strategies, including front door and scheduling capabilities, to improve patient and partner experience.
- Work with back office ATI teams (RCM, AMT, Case Management, Payer Relations) to ensure strategy can be delivered and Accounts are supported.
Minimum Education
Required:
- Bachelor’s degree in Business, Healthcare Administration, or related field
Preferred:
- Master’s degree (MBA, MHA, or related field)
Minimum Experience
Required:
- 10+ years of experience in Workers’ Compensation, healthcare services, or managed care
- Experience in network management, payer/TPA relationships, and contracting strategy
- Strong understanding of WC claims lifecycle, RTW dynamics, and employer expectations
- Experience leading cross-functional teams in a matrixed environment
- Data-driven, with experience leveraging performance metrics to influence outcomes
Preferred:
- Experience working in or with provider organizations and MSK/rehabilitation services
- Experience building and scaling national programs
Knowledge Skills and Abilities
- Deep understanding of WC claims lifecycle and return-to-work dynamics
- Strong expertise in network strategy, contracting, and account management
- Ability to translate data into actionable insights and performance improvement
- Proven ability to influence cross-functional stakeholders in a matrixed organization
- Strong executive communication and relationship-building skills
Licenses and Certifications
Required:
Preferred:
- Relevant industry certifications (e.g., Workers’ Comp, Healthcare Administration)
