Job Summary
The Associate Director of Digital Banking & Treasury Services partners closely with the Director of Digital Banking to provide enterprise leadership across the Bank’s digital channels, treasury services, payments, and card functions during a period of significant transformation and growth.
This position plays a critical role in translating strategic priorities into effective, hands-on execution of key initiatives, stepping into complex or high-impact situations as needed to drive resolution, sustain momentum, and uphold a high standard of client experience and operational performance.
The role requires broad and proactive engagement across the organization, with the ability to operate seamlessly across business lines, technology, operations, risk, compliance, and external partners to advance priorities. Success in this position depends on sound judgment, adaptability, executive presence, and strong leadership capability, as well as the ability to navigate complex system integrations, third-party vendor relationships, internal infrastructure dependencies, and the high expectations of both stakeholders and clients within a dynamic, regulated banking environment.
Key Responsibilities
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Provide Leadership Across Strategic Priorities
Partner with the Director of Digital Banking to advance and execute strategic priorities, ensuring alignment across stakeholders and maintaining clear direction across Digital Banking, Treasury Management, Payments, and Card Services. -
Drive Execution of Critical Initiatives
Lead high-impact initiatives from planning through implementation, ensuring progress is delivered with urgency, discipline, and practical problem-solving. -
Lead Through Complexity and Critical Situations
Step into high-priority issues—including implementation challenges, service disruptions, and complex client matters—to stabilize operations, remove obstacles, and drive timely, effective resolution. -
Engage Across the Enterprise
Collaborate broadly across business lines, technology, operations, risk, compliance, sales, service, and external partners to influence outcomes, align efforts, and sustain momentum on complex priorities. -
Advance Product and Client Experience
Support product design, product management, and client journey optimization to improve adoption, reduce friction, and enhance the end-to-end client experience. -
Support System Integrations and Vendor Execution
Help lead major system implementations and integrations, coordinating with third-party vendors and internal teams to navigate dependencies, manage escalations, and deliver successful outcomes. -
Drive Innovation and Roadmap Delivery
Contribute to the strategic roadmap by identifying opportunities, shaping priorities, and translating business and client needs into actionable, delivered solutions. -
Enable Growth and Market Readiness
Partner with internal and external stakeholders to support communications, client engagement, and go-to-market efforts that strengthen awareness, adoption, and revenue growth. -
Ensure Strong Risk and Control Alignment
Promote adherence to the Bank’s risk framework by ensuring initiatives, vendor activities, and process changes align with regulatory expectations, control standards, and audit readiness. -
Build Organizational Capability and Effectiveness
Strengthen execution across the organization through coaching, clear expectations, collaboration, and a culture grounded in accountability, responsiveness, and continuous improvement.
Compliance Responsibilities
Complies with all applicable state and federal banking laws, regulations, and internal policies related but not limited to lending, operations, and deposit requirements, including Bank Secrecy Act (BSA), Anti-Money Laundering (AML) requirements, Office of Foreign Assets Control (OFAC) regulations, Customer Identification Program (CIP) requirements, Financial Elder Abuse reporting laws, Sexual Harassment prevention policies, information security and privacy requirements.
Required Knowledge
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Advanced knowledge of digital banking platforms, treasury management services, payments ecosystems, and card services within a commercial banking environment.
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Strong understanding of multi-rail payments (ACH, RTP, FedNow, wires), digital servicing capabilities, and client-facing channel delivery models, including end-to-end service expectations.
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Deep understanding of operational risk, regulatory compliance, information security, and vendor oversight, with the ability to apply these principles across banking products and digital channels.
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Knowledge of core banking systems, digital platform integrations, internal infrastructure dependencies, and the complexities of large-scale implementation environments.
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Understanding of product design and management disciplines, including client journey mapping, roadmap development, and service model design to drive adoption and improve experience.
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Expertise in third-party vendor management, including service level oversight, implementation coordination, issue resolution, and alignment across internal and external stakeholders.
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Understanding of innovation practices, adoption strategies, and marketing approaches (internal and client-facing) that support product growth and increased client engagement.
Knowledge, Skills and Abilities
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Demonstrates strong leadership presence with sound judgment, decisiveness, and the ability to operate seamlessly between strategic priorities and operational detail.
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Brings proven ability to lead high-impact initiatives in complex, fast-paced, and highly regulated environments, ensuring disciplined and effective delivery.
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Skilled at stepping into complex or critical situations, rapidly assessing issues, aligning stakeholders, and driving practical, timely resolution.
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Effectively influences outcomes across functions and beyond direct reporting lines through credibility, collaboration, and consistent follow-through.
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Exceptional communication and influencing skills, with the ability to engage effectively at all levels of the organization and with external partners.
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Advanced analytical and problem-solving capabilities, with strong focus on service quality, client outcomes, and operational performance.
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Ability to lead through ambiguity and transformation while maintaining high standards for execution, risk management, and accountability.
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Builds strong, trust-based relationships internally and externally, fostering alignment and collaboration across diverse stakeholders.
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Demonstrates a high level of ownership, initiative, accountability, and responsiveness in driving priorities forward.
Equipment Operated
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Operates standard electronic computers and customary office equipment required to perform essential job functions.
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Use of equipment is required, with or without reasonable accommodation, in accordance with the Americans with Disabilities Act (ADA) and the California Fair Employment and Housing Act (FEHA).
Physical Requirements & Work Environment
The physical demands and work environment characteristics described below are representative of those that must be met by an employee to successfully perform the essential functions of this position. Nothing in this description is intended to limit the availability of reasonable accommodation under applicable law.
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Ability to perform repetitive movements associated with office and computer-based work.
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Ability to sit and or stand for extended periods of time to perform essential job functions.
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Ability to lift, carry, or move objects weighing up to 25 pounds, with or without reasonable accommodation.
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Ability to use hands and fingers to manage, manipulate, or feel objects and operate standard office equipment.
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Work is primarily performed in an office environment with a controlled temperature and standard office conditions.
Education and Experience
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Bachelor’s degree or equivalent required; advanced business, finance, or technical degree preferred.
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10+ years of progressive experience in Digital Banking, Treasury Management, Payments, Card Services, or related banking operations.
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Demonstrated leadership experience driving critical initiatives, coordinating across functions, and enabling teams to execute effectively in complex, fast-paced environments.
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Proven experience in product design and management, client journey mapping, strategic roadmap development, and operational transformation.
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Experience managing third-party vendor relationships, leading major system implementations, and navigating complex integration environments.
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Experience stepping into high-priority or complex situations, resolving execution challenges, and working effectively across organizational boundaries preferred.
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Experience supporting innovation initiatives, go-to-market planning, and internal or client-facing marketing efforts that drive adoption and growth preferred.
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Relevant industry certifications such as Accredited ACH Professional (AAP), Accredited Payments Risk Professional (APRP), National Check Professional (NCP), or similar are preferred.
Minimum Absence Requirement
Some positions within the Bank have been designated as sensitive positions due to access to critical systems, records, or processes. In accordance with Bank policy and sound internal‑control practices, employees in sensitive positions are required to complete a mandatory consecutive absence from essential duties each calendar year to support segregation of duties and independent review.
The required absence will be scheduled in coordination with management to ensure continuity of operations. Administration of absence, including paid or unpaid status, will comply with all applicable federal, state, and local wage and hour and leave laws, including California requirements.
Required Minimum Absence for This Position: Two (2) Consecutive Weeks
Officer Title Eligibility
For qualified positions, the Bank may designate an Officer Title based on the role’s job level, scope of responsibility, and alignment with established competency frameworks. Eligibility for an Officer Title designation is contingent upon the employee meeting defined competency, performance, and experience requirements and is governed by applicable Bank policies, governance standards, and required approval processes.
This position is eligible for the following Officer Title(s): Vice President, First Vice President
Compensation
The listed range represents the full compensation range for this position. Placement within the range will be determined based on factors including skills, relevant experience, job‑related qualifications, geographic location, and internal equity, in accordance with Bank compensation policies.
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Exempt Salary Range: $129,584 – $240,656 per year
Disclaimer
This job description is intended to describe the general nature and level of work being performed and is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Employees may be required to perform other duties as assigned, consistent with business needs and applicable law.
Farmers and Merchants Bank of Long Beach reserve the right to modify, amend, or discontinue job duties or requirements at any time. Nothing in this job description creates a contract of employment, either express or implied, or alters the at‑will nature of employment.
06.05.26
