Top 117898 Director, technical support Jobs

Director, Patient Support
Zócalo Health —Remote
- $150,000 - $160,000 a year
- Full-time
- Remote
- Spanish
- English
- 8 years
- Paid holidays
- Health insurance
Director, Engineering Controls (SSI)
Shermco Industries, Inc. —Wichita Falls, TX
- $162,000 - $240,000 a year
- Full-time
- 11+ years
- Master's degree
- Mentoring
Quick Apply
Director of Emergency Care
Amberwell Health Hiawatha —Hiawatha, KS
- Weekends as needed
- Nursing
- RN License
- BLS Certification
Director of Nursing
Turnagain Community Health —Girdwood, AK
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- Full-time
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- RN License
- Computer literacy
- Disability insurance
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Director of Nursing - $10,000 Sign-On Bonus!
COUNTRY HEALTH INC —Gifford, IL
- $93,000 - $103,000 a year
- Full-time
- RN License
- Customer service
- Mid-level
- Wellness program
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DIRECTOR OF NURSING
Linda Manor Extended Care —Leeds, MA
- $145,000 a year
- Nursing
- RN License
- Bachelor's degree
- Paid time off
- 403(b)
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Director of Nursing
The Waters —Rochester, MN
- $110,000 - $120,000 a year
- Full-time
- Nursing
- RN License
- Customer service
- Health savings account
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Director of Nursing
ADDICTION AND MENTAL HEALTH SERVICES, LLC —Knoxville, TN
- Full-time
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- Residential
- Loan repayment program
- Health insurance
Director of Nursing (DON)
Estates at Excelsior —Excelsior, MN
- $95,000 - $110,000 a year
- Full-time
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Director of Nursing
ADDICTION AND MENTAL HEALTH SERVICES, LLC —Lafayette, TN
- Full-time
- Nursing
- Inpatient
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- Loan repayment program
- Health insurance
Director of Nursing
Coast Ambulatory Surgery Center —Templeton, CA
- $60 - $65 an hour
- Part-time
- Surgery
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Director of Nursing (DNS)
Cascade Valley Assisted Living and Memory Care —Milton-Freewater, OR
- $110,000 - $120,000 a year
- Full-time
- Nursing
- RN License
- Mid-level
- Health insurance
- Dental insurance
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Travel Director of Nursing
Trio Healthcare —Roanoke, VA
- Travel nursing
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Information Technology Director
Great Plains of Cheyenne County inc —Saint Francis, KS
- $67,950.66 - $81,833.05 a year
- Full-time
- Background check
- Computer science
- Computer Science
- Health savings account
- Health insurance
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Clinical Director: Community Support & ECM
Newlife Discovery Project, Inc. —Redding, CA
- $150,000 - $170,000 a year
- Full-time
- Background check
- LMFT
- RN License
- Health insurance
- Dental insurance
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Clinical Director- Cardio Cath Lab
CHRISTUS Health —Longview, TX
- Full-time
- Nursing
- RN License
- Bachelor of Science
- Relocation assistance
- Health insurance
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Director of Patient Financial Services
Steele Memorial Medical Center —Salmon, ID
- Full-time
- Hospital
- Office
- 3 years
11d
Assistant Director of Nursing
Lutheran Homes & Health Service Inc —Fond du Lac, WI
- $83,000 - $100,000 a year
- Full-time
- Nursing
- RN License
- Adults
- Dental insurance
- Paid time off
Quick Apply
2d
Assistant Director of Nursing
Aston Park Health Care Center —Asheville, NC
- $43 - $46 an hour
- Full-time
- Nursing
- RN License
- Mid-level
- Health insurance
- Paid time off
Quick Apply
Director of Nursing
The Brant Senior Living —Omaha, NE
- On call
- CPR Certification
- Nursing
- RN License
- AD&D insurance
- Health insurance
3d

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Director, Patient Support

Zócalo Health
Remote

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Job Details

Full-time
$150,000 - $160,000 a year

Benefits

Work from home stipend
Paid holidays
Health insurance
Dental insurance
Paid time off
Work from home
Vision insurance

Qualifications

Spanish
Customer communication
Managing teams in a customer support role
Team leadership
Coaching
Workplace dispute resolution
English
Performance feedback (performance evaluation method)
Frontline customer support management
Managing clients in a customer support role
IT experience within healthcare
Healthcare team management
Telephone systems
Customer satisfaction improvement
Call center management

Full Job Description

Director, Patient Support

Work From Home

$150,000-$160,000 Remote Full-time Entry level

#communityhealth #healthequity #latinohealth #healthcare

About Us

Zócalo Health is the first tech-driven provider built specifically for Latinos, by Latinos. We are developing a new approach to care that is designed around our very own shared and lived experiences and brings care to our gente. Founded in 2021 on the idea that our communities deserve more than just safety nets, we are backed by leading healthcare and social impact investors in the country to bring our vision to life.

Our mission is to improve the lives of our communities—communities that have dealt with generations of poor experiences. These experiences include waiting hours in waiting rooms, spending mere minutes with doctors who don’t speak their language, and depending on their youngest kids to help them navigate our complex healthcare system. At Zócalo Health, we meet our members where they are, bringing care into their homes and neighborhoods through our team of community-based care providers and virtual care offerings.

We partner with community-based organizations, local healthcare providers, and health plans that recognize the value of culturally aligned care, which are not limited to brief interactions in an exam room. Together, we are building a new experience that revolves around the use of modern technology, culturally competent primary care, behavioral health, and social services to provide a radically better experience of care for every member, their family, and the communities we serve.

We are committed to expanding our reach to serve more members and their communities. We are looking for passionate individuals who share our belief that healthcare should be accessible, personalized, and rooted in the community. Join us in our mission to ensure that no one has to navigate the complexities of the healthcare system alone and that everyone receives the local, culturally competent care they deserve.

About the Role

Zócalo Health is seeking a seasoned, mission-driven Director of Patient Support to lead and grow a high-performing, distributed team responsible for engaging patients and driving retention across multiple channels. This leader will be accountable for all aspects of team performance, from outreach and intake to issue resolution and appointment scheduling.

We are looking for someone who is not only passionate about service excellence but also thrives in a dynamic environment where continuous improvement and adaptability are essential. This role requires an operator who can build systems, coach to metrics, and scale workflows across regions while working closely with clinical, product, and operations teams. The Director of Patient Support will initially report to the CEO.

The Director of Patient Support will contribute to the team in the following ways:

Leadership & Team Management

- Build, lead, and inspire a team of Patient Support Specialists to meet and exceed performance benchmarks.
- Drive accountability and performance across remote staff through regular coaching, structured development plans, and a strong feedback culture.
- Model a customer-first mindset and drive best-in-class patient experience.

Operations & Performance Management

- Establish, monitor, and refine team KPIs related to outreach volume, call handling, scheduling conversions, documentation accuracy, and response time.
- Develop and implement workflows, scripts, and quality assurance protocols to ensure consistent, high-quality interactions with patients.
- Oversee real-time operations to optimize staffing, queue management, and outreach strategies.

Cross-Functional Collaboration

- Partner with clinical, engagement, and product teams to ensure alignment in patient activation and scheduling workflows.
- Represent Patient Support in regional operating committees and report on localized trends and issues.
- Serve as the operational liaison for process escalations and patient experience feedback loops.
- Collaborate with data/analytics to generate insights and performance reports.

Systems, Tools & Process Improvement

- Collaborate with product, engineering, and analytics teams to identify automation opportunities and build technology-enabled workflows that improve performance and member experience
- Serve as a systems expert for EHR, CRM, telephony, and digital outreach tools; ensure proper documentation and data capture to support reporting and insights

Requirements for the Role

Fluent in Spanish and English (verbal and written) – Required
8+ years of call center or patient support team experience in a healthcare setting, with at least 4 years in a leadership role.
Demonstrated experience developing and managing performance-based KPIs and coaching to outcomes.
Strong track record of customer service excellence and driving patient satisfaction.
Experience with telephony systems, EHRs, and digital outreach tools; Athena experience is a plus.
Excellent communication, conflict resolution, and problem-solving skills.

Benefits & Perks

Ground floor opportunity; shape the direction of a fast-growing, high impact healthcare company
Comprehensive benefits (medical/dental/vision)
Generous home office stipend
Competitive compensation
Generous PTO policy including 6 paid holidays.

You must be authorized to work in the United States. We are open to remote work anywhere in the locations outlined in this job description.

At Zócalo Health Inc., we see diversity and inclusion as a source of strength in transforming healthcare. We believe building trust and innovation are best achieved through diverse perspectives. To us, acceptance and respect are rooted in an understanding that people do not experience things in the same way, including our healthcare system. Individuals seeking employment at Zócalo Health are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Those seeking employment at Zócalo Health are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

Apply Now

Refine Your Search

director, technical support jobs

Director, Patient Support

Director, Engineering Controls (SSI)

Director of Emergency Care

Director of Nursing

Director of Nursing - $10,000 Sign-On Bonus!

DIRECTOR OF NURSING

Director of Nursing

Director of Nursing

Director of Nursing (DON)

Director of Nursing

Director of Nursing

Director of Nursing (DNS)

Travel Director of Nursing

Information Technology Director

Clinical Director: Community Support & ECM

Clinical Director- Cardio Cath Lab

Director of Patient Financial Services

Assistant Director of Nursing

Assistant Director of Nursing

Director of Nursing

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