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IT Manager - Technical Support

Cenveo Worldwide Limited -
Remote

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Job Details

Qualifications

Managing technical support teams
Team leadership
Windows
Internal employee customer service
Computer hardware
Desktop (troubleshooting support)
Computer networking
Desktop administration
IT department experience
Managing tech infrastructure teams

Full Job Description

Cenveo is a premier North American envelope manufacturer with a legacy spanning over 100 years and an annual output exceeding 30 billion units.

We are seeking an experienced Technical Support Manager to oversee IT support operations across multiple manufacturing sites.

Cenveo offers competitive pay and a comprehensive benefits package.

Job Summary

The IT Manager, Technical Support oversees all technology operations and end‑user support for a multi‑site envelope manufacturing organization. This role ensures reliable system performance, timely issue resolution, and consistent technology standards across all facilities. The IT Manager leads the technical support team, manages infrastructure and hardware needs, and partners with operations leadership to maintain a secure, efficient, and compliant technology environment.

Key Responsibilities (Essential Functions)

These are functions a qualified incumbent or applicant must be able to perform with or without reasonable accommodation.

Lead technical support operations across multiple manufacturing sites, ensuring timely resolution of hardware and software issues
Manage IT infrastructure including workstations, printers, handheld devices, and some plant‑floor devices
Executing onboarding and offboarding activities for employees; facilitate returns of any technology equipment
Support end users at all levels, including plant staff, supervisors, and corporate personnel
Provide guidance and direction to L1/L2 Tech support personnel; monitoring ticketing queues and assigning tickets to IT staff
Support level 3 issues and provide onsite support as needed for the Stamford office
Coordinate with vendors for hardware procurement, software licensing, and service contracts
Coordinate with imaging vendor for any new or reimaged workstations; managing PC imaging standards and PC deployments
Coordinate with e-waste/equipment disposal vendor for any waste across all locations
Maintain cybersecurity standards including user access controls, patching, backups, and incident response
Implement technology policies and ensure compliance with company standards and industry requirements
Manage IT projects such as system upgrades, new equipment rollouts, and site technology integrations
Document systems and procedures to ensure consistency and continuity across all locations
Monitor performance metrics and report on support trends, system health, and improvement opportunities
Collaborate with operations leadership to align technology with production needs and business goals

Other (Non-Essential) Functions

The duties listed are typical for this role but may be reassigned to other employees as a reasonable accommodation under the ADA.

Other duties and assignments as required

Requirements:

Job Requirements

Bachelor's degree in Information Technology, Computer Science, or related field preferred
5+ years of IT support experience; manufacturing or multi‑site experience strongly preferred
Strong knowledge of Windows environments, networking, hardware support, and cybersecurity fundamentals
Experience managing IT staff or leading technical teams
Excellent communication, problem‑solving, and customer‑service skills
Ability to travel between sites as needed

Physical Requirements & Work Environment

Environment is typically general office
Incumbent may spend short periods in the manufacturing environment with exposure including, but not limited to dust, dirt, high noise levels and variations in temperature.
Occasional exposure to one or more unpleasant or hazardous conditions.

CENVEO IS AN EEO EMPLOYER

Additional Details : The application window is anticipated to close on

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director, technical support jobs

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