Top 125013 Director, technical support Jobs

Information Technology Director
Great Plains of Cheyenne County inc —Saint Francis, KS
- $67,950.66 - $81,833.05 a year
- Full-time
- Background check
- Computer science
- Computer Science
- Health savings account
- Health insurance
Quick Apply
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Senior Director, Provider Contracting - Denver Health Medical Plan (Must Live in Colorado. Weekly On-Site Requirement)
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Culligan Quench —King of Prussia, PA
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Director, Member Advocate Center
Costco Auto Program —Reno, NV
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Director of Commercial Strategy
Vandalia Rental —Vandalia, OH
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Orange County Parent Child Center —Tunbridge, VT
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Senior Clinical Administrative Director
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Surgical Technology Program Director
North-West College —Riverside, CA
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Shreveport Housing Authority —Shreveport, LA
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Information Technology Director

Great Plains of Cheyenne County inc -
Saint Francis, KS

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Job Details

Full-time
$67,950.66 - $81,833.05 a year

Benefits

Health savings account
Health insurance
Dental insurance
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
Life insurance
Retirement plan

Qualifications

Teamwork
Driver's License
Bachelor's degree
Computer hardware
Desktop administration

Full Job Description

Job Summary

We are seeking a dynamic and strategic Information Technology (IT) Director to provide strategic and operational leadership for all technology infrastructure and IT operations of the hospital and rural health clinics. This is a working director role responsible for both high-level planning and hands-on daily IT support.

The Director ensures secure, reliable, and compliant technology systems that support clinical care, business operations, regulatory requirements, and organizational growth

This position works with contract companies who manage the network and the EHR along with external vendors to maintain a stable and secure technology environment.

This position is on-site and requires direct engagement with hospital staff across all departments.

Duties

IT Leadership & Strategy
Develops and maintains an IT strategic plan aligned with hospital goals.

· Use the HIPAA Network – IT Security Manual to implement all security policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.

o Access control of employees, contractors, physicians, and any other authorized users, including those with remote access. (in the IT Security Manual)

Advises COO on infrastructure needs, cybersecurity risks, capital planning, and system improvements.

· Participates in leadership meetings, Data Center IT core team, IT Steering meetings,

QAPI activities, HIPAA oversight committee, and grant initiatives as requested.

Prepare technology-related reports for executive leadership and Board as needed.

Infrastructure & Systems Management

Works with Contract IT company regarding on-premises server environment, network infrastructure, and cloud integrations.
Ensures reliability and uptime for clinical, inpatient, outpatient, ER, and clinic operations.
Maintains and monitors VoIP telecommunications systems, access control system and camera system.
Oversees hardware lifecycle management, inventory control, and asset tracking.
Coordinates with Contract IT company for escalated support and infrastructure services.
Strive to maintain the availability of information resources by ensuring Disaster Recovery and Backup Plan are in place and tested

Cybersecurity & Compliance Collaboration

· This Information Technology (IT) Security Manual establishes the Cheyenne County Hospital’s HIPAA Network information security policies and procedures for appropriately protecting information resources.

· As the HIPAA Security Officer keeps compliance with:

o HIPAA Security Rule

o HITECH

· Assists with risk assessments, audit preparation, cyber insurance and documentation.

· Supports implementation of cybersecurity safeguards including endpoint protection, firewalls, patching, and vulnerability mitigation.

· Will provide training for employees, explaining security risks and demonstrating good practices, such as using strong passwords and protecting data when they use mobile devices outside the office. Will use Knowb4 for security simulation and training.

· Work with Privacy Officer on IT security audits or investigations.

· Ensure all digital infrastructure, medical devices, and patient data remain protected against cyber threats. Maintain strict compliance with healthcare regulatory standards in collaboration with Contract IT Companies.

Clinical & Business Systems Support

Manage applications (e.g. EHR platforms) revenue cycle management and others to ensure seamless workflow operations.
Provide support for the EHR (Oracle). Understand all aspects of the EHR and work with the Data Center and attend training courses as needed.
Supports network stability, connectivity, and interface development.
Assists with database access, system configuration, and technical troubleshooting.

· Develops and implements business continuity protocols (Business Continuity Plan) to minimize disruption to business operations in the event of emergency situations or data loss.

Hands-On IT Support (Working Director Responsibilities)

Provides direct day-to-day IT support as needed, including:
Computer setup and deployment in conjunction with Contract IT company
Password resets and user account management
Troubleshooting hardware and software issues
Printer and peripheral support
Individual staff support for technology-related problems
Maintains a visible and service-oriented presence throughout the facility.

· Provides timely orientation/onboarding and offboarding. Provides training to the staff for new software and procedures both initially and in an ongoing fashion.

Vendor & Budget Management

Serves as primary contact for MSP, telecommunications vendors, cybersecurity vendors, and technology contractors.

· Work with COO to manage financial aspects of the IT department, including purchasing, budgeting and budget review. Forecast costs, equipment and personnel needs for projects and programs as required and related to IT operations.

· Develop business case justifications and cost/benefit analyses for IT spending and initiatives.

· Creates and maintains a prioritized, ongoing capital and minor equipment needs list for budgeting purposes.

Skills

Excellent communication skills, both verbal and written.
Ability to prioritize tasks in a fast-paced environment.
Strong IT knowledge with experience in managing projects and deadlines.
Ability to work with a variety of software (Microsoft Office, Adobe, etc.) and hardware (desktops, printers, etc.) and learn new systems quickly.
Ability to maintain accurate records.
Attention to detail.

Education and Experience

Required:

· Bachelor’s degree in information technology, Computer Science, or related field or equivalent combination of education and relevant experience.
· Must have a valid driver’s license.

Preferred:

· Healthcare IT experience.
· Experience in Critical Access Hospital or rural healthcare environment.

Pay: $67,950.66 - $81,833.05 per year

Benefits:

Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Vision insurance

Location:

Saint Francis, KS 67756 (Required)

Ability to Relocate:

Saint Francis, KS 67756: Relocate before starting work (Required)

Work Location: In person

Quick Apply

Refine Your Search

director, technical support jobs

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