Top 124414 Director, technical support Jobs

Technical Support Manager - HVAC Construction
Warmboard Inc. —Scotts Valley, CA
- $110,000 - $140,000 a year
- Full-time
- 5 years
- Residential
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
Director
Legislative Council Service —Santa Fe, NM
- $122,558 - $236,479 a year
- Weekends as needed
- Doctoral degree
- 5 years
- Computer literacy
- Health savings account
- Health insurance
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Surgical Technology Program Director
North-West College —Riverside, CA
- $90,000 - $120,000 a year
- Weekends as needed
- Classroom
- Surgery
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Deputy Director of Housing and Community Development
SOUTHERN MARYLAND TRI-COUNTY COMMUNITY ACTION COMMITTEE INC —Hughesville, MD
- $95,069 - $123,594 a year
- Full-time
- Microsoft Outlook
- 5 years
- Office
Quick Apply
Director, Clinical Engineering & Healthcare Technology Management
University of Missouri Health Care —Columbia, MO
- $117,000 - $190,000 a year
- Full-time
- 7 years
- Master's degree
- Bachelor's degree
- Paid holidays
- Health insurance
Managing Director, Client Services (Loan Servicing)
New Mexico Finance Authority —Santa Fe, NM
- $95,000 - $105,000 a year
- Full-time
- Hybrid work
- Office
- 8 years
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
14d
Director of Risk Management
North Star Behavioral Health —Anchorage, AK
- From $120,000 a year
- Full-time
- Adults
- Bachelor's degree
- US work authorization
- Health savings account
- Health insurance
Quick Apply
10h
Director of Real Estate & Development
Shreveport Housing Authority —Shreveport, LA
- From $125,000 a year
- Full-time
- Hybrid work
- 3 years
- Finance
- Driver's License
- Paid holidays
- Health insurance
Quick Apply
Director of Patient Financial Services
Steele Memorial Medical Center —Salmon, ID
- Full-time
- Hospital
- Office
- 3 years
7d
Country Managing Director, U.S.
PINDAO INTERNATIONAL INVESTMENT PTE. LTD. —New York, NY
- $120,000 - $200,000 a year
- Full-time
- Bachelor's degree
- Quick service & fast food restaurant
- US work authorization
- 401(k)
- Paid time off
Quick Apply
13d
Director of Estimating
Preferred Electric —Bloomingdale, IL
- $140,000 - $210,000 a year
- Email
- Background check
- 11+ years
- Office
- Health insurance
- Dental insurance
Quick Apply
Director of Engineering
Hazelett Corporation —Colchester, VT
- $140,000 - $150,000 a year
- Full-time
- Office
- Bachelor's degree
- Mentoring
- AD&D insurance
- Disability insurance
Quick Apply
Product Director
Autonodyne LLC —Boston, MA
- $160,000 - $260,000 a year
- Full-time
- Hybrid work
- Computer Science
- 8 years
- Bachelor's degree
- Health savings account
- Relocation assistance
Quick Apply
Director of Structural Engineering Services
Contractor Nation —Seymour, CT
- $220,000 - $250,000 a year
- Full-time
- Hybrid work
- Residential
- Senior level
- Professional Engineer
- Health insurance
- Dental insurance
Quick Apply
Director of Treasury Management Operations and Support
Chambers Bank —Arkansas
- Overtime
- Background check
- Computer literacy
- Writing skills
Quick Apply
Director of R&D, TS/SCI clearance
Prominent Edge —Washington, DC
- $170,000 - $200,000 a year
- Full-time
- Hybrid work
- Background check
- Azure
- DevOps
- Health insurance
- Dental insurance
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Director of Mortgage Lending
Day Air Credit Union —Kettering, OH
- $90,000 - $130,000 a year
- Full-time
- Hybrid work
- Background check
- Office
- 3 years
- Health savings account
- Health insurance
Quick Apply
Finance Director
City of McCall —McCall, ID
- $117,835 - $168,532 a year
- Full-time
- Hybrid work
- CPA
- Office
- Finance
- Wellness program
- Paid holidays
11d
Director, Payee Services
Zelis —Saint Petersburg, FL
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Health insurance
Director of Finance and Operations
Steamboat Springs School District RE2 —Steamboat Springs, CO
- $146,178 - $157,346 a year
- Full-time
- Background check
- CPA
- Word processing
- Health insurance
- Dental insurance
Quick Apply
14d

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Technical Support Manager - HVAC Construction

Warmboard Inc.
Scotts Valley, CA

Quick Apply

Job Details

Full-time
$110,000 - $140,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Teamwork
Technical support via phone
Phone communication
Residential construction experience
Team development
Problem-solving
Training & development
Process management
Client interaction via phone calls

Full Job Description

Technical Support Manager

Warmboard Inc., located in Scotts Valley, is the number one radiant floor heating brand in North America. We're renowned for the quality and performance of our products.

The ideal candidate has hands-on experience in residential construction. In addition to general construction knowledge, they will have knowledge of all aspects of HVAC, but especially radiant floor heating, boilers, heat pumps, air conditioning, ERV and HRV technologies, as well as the controls that are applied to these systems.

What you'll do:

Team Leadership & Execution

Lead ongoing training and development of Technical Support team members
Coach the team to deliver high-quality technical support
Serve as an escalation point for complex issues, stepping in directly when needed to support customers and the team
Guide day-to-day execution, ensuring issues are handled efficiently based on complexity

Technical Support Operations

Oversee daily support across phone and email channels, with a strong emphasis on a phone-first support model
Build and reinforce best practices for handling real-time customer interactions over the phone, including troubleshooting, communication, and de-escalation
Act as a hands-on leader, stepping in during peak times and complex situations
Drive effective troubleshooting across hardware, software, and system-related issues
Own and optimize case management workflows to improve resolution speed and consistency

Process & Cross-Functional Collaboration

Partner with Product, Engineering, and Quality to improve troubleshooting workflows and system reliability
Build and manage Help Center and knowledge base content to improve self-service and internal support
Identify trends and provide feedback to drive product and process improvements

Reporting & Continuous Improvement

Analyze support metrics to identify gaps and improve performance
Forecast staffing needs and ensure proper coverage
Continuously refine processes, tools, and documentation to improve efficiency and scale
Continuously look for opportunities to streamline workflow, automate repetitive tasks, and enhance customer experience

Who you are:

5+ years of experience in technical support or support engineering
3+ years leading teams in a hardware + software environment
Strong hands-on troubleshooting across devices, systems, and integrations
Experience in a phone-first support environment with real-time coaching
Proven ability to build and scale support processes, workflows, and infrastructure
Strong understanding of case management, escalations, and SLA-driven support
Experience building and maintaining Help Center / knowledge base content
Ability to partner with Engineering, Product, and Business Systems
Analytical mindset with a focus on improving performance through data

Bonus Points For:

Experience supporting connected devices, hardware, IoT or mission-critical systems
Background building or scaling a technical support organization in a high-growth environment
Experience developing Help Center / knowledge base strategy and content
Experience working cross-functionally with Engineering and Product to resolve systemic issues
Strong analytical background with experience using support metrics to drive improvements

Please submit your cover letter and resume for consideration. No phone calls or faxes please. To all recruitment agencies: Warmboard does not accept agency resumes.

Job Type: Full-time

Pay: $110,000.00 - $140,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance

Experience:

Residential construction: 2 years (Required)

Ability to Commute:

Scotts Valley, CA 95066 (Required)

Work Location: In person

Quick Apply

Refine Your Search

director, technical support jobs

Technical Support Manager - HVAC Construction

Director

Surgical Technology Program Director

Deputy Director of Housing and Community Development

Director, Clinical Engineering & Healthcare Technology Management

Managing Director, Client Services (Loan Servicing)

Director of Risk Management

Director of Real Estate & Development

Director of Patient Financial Services

Country Managing Director, U.S.

Director of Estimating

Director of Engineering

Product Director

Director of Structural Engineering Services

Director of Treasury Management Operations and Support

Director of R&D, TS/SCI clearance

Director of Mortgage Lending

Finance Director

Director, Payee Services

Director of Finance and Operations

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