Top 112402 Director, technical support Jobs

Technical Support Manager - HVAC Construction
Warmboard Inc. —Scotts Valley, CA
- $110,000 - $140,000 a year
- Full-time
- 5 years
- Residential
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
IT Support Engineer (MSP EXPERIENCE REQUIRED)
Confidential —Fort Myers, FL
- From $60,000 a year
- Full-time
- Background check
- Azure
- Software troubleshooting
- Health insurance
- Dental insurance
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Product Director
Autonodyne LLC —Boston, MA
- $160,000 - $260,000 a year
- Full-time
- Hybrid work
- Computer Science
- 8 years
- Bachelor's degree
- Health savings account
- Relocation assistance
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Director
Legislative Council Service —Santa Fe, NM
- $122,558 - $236,479 a year
- Weekends as needed
- Doctoral degree
- 5 years
- Computer literacy
- Health savings account
- Health insurance
Quick Apply
Customer Technical Support Advisor - Hanover Park, Bilingual Spanish
Corston Architectural Detail —Hanover Park, IL
- $40,000 - $50,000 a year
- Full-time
- Spanish
- English
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Field Service Support Specialist
Ipsen International Inc —Cherry Valley, IL
- Full-time
- Microsoft Outlook
- Mid-level
- High school diploma or GED
- Paid holidays
- Tuition reimbursement
Director of Mortgage Lending
Day Air Credit Union —Kettering, OH
- $90,000 - $130,000 a year
- Full-time
- Hybrid work
- Background check
- Office
- 3 years
- Health savings account
- Health insurance
Quick Apply
Director of Structural Engineering Services
Contractor Nation —Seymour, CT
- $220,000 - $250,000 a year
- Full-time
- Hybrid work
- Residential
- Senior level
- Professional Engineer
- Health insurance
- Dental insurance
Quick Apply
Director of Cash Management
CASH DEPOT LTD —Green Bay, WI
- $100,000 - $130,000 a year
- Overtime
- Ability to walk for extended periods
- Office
- Supervising experience
- Profit sharing
- Paid holidays
Quick Apply
6d
Sales & Product Planning Director, Purchasing
TOMY International, Inc. —Dyersville, IA
- Full-time
- Inventory management
- 5 years
- Office
- Health insurance
- Dental insurance
Quick Apply
Country Managing Director, U.S.
PINDAO INTERNATIONAL INVESTMENT PTE. LTD. —New York, NY
- $120,000 - $200,000 a year
- Full-time
- Bachelor's degree
- Quick service & fast food restaurant
- US work authorization
- 401(k)
- Paid time off
Quick Apply
Director of Transformation
Shermco Industries, Inc. —Irving, TX
- $160,000 - $190,000 a year
- Full-time
- Hybrid work
- ERP systems
- Analysis skills
- Organizational skills
Director of Strategic Business Development – Grow Business, Create Opportunity, Change Lives
Grand Traverse Industries —Traverse City, MI
- $60,000 - $75,000 a year
- Full-time
- Contracts
- Manufacturing
- Senior level
- Disability insurance
- Dental insurance
Quick Apply
Director of Finance and Operations
Steamboat Springs School District RE2 —Steamboat Springs, CO
- $146,178 - $157,346 a year
- Full-time
- Background check
- CPA
- Word processing
- Health insurance
- Dental insurance
Quick Apply
Director of Compliance
Precision Armament —Wellsville, NY
- $65,000 - $90,000 a year
- Full-time
- Management
- 5 years
- Engineering
- Profit sharing
- Health savings account
Quick Apply
9h
Director of Risk Management
North Star Behavioral Health —Anchorage, AK
- From $120,000 a year
- Full-time
- Adults
- Bachelor's degree
- US work authorization
- Health savings account
- Health insurance
Quick Apply
2d
Director of Quality - Great Falls Montana
Avmax Montana, Inc. —Great Falls, MT
- Full-time
- Background check
- Microsoft Excel
- Pass drug screening
- Health savings account
- Health insurance
Director of Account Management
Bond OpCo, LLC —Fort Lauderdale, FL
- 5 years
- Senior level
- Communication skills
- Paid holidays
- Dental insurance
Director of Treasury Management Operations and Support
Chambers Bank —Arkansas
- Overtime
- Background check
- Computer literacy
- Writing skills
Quick Apply
Director of Development
Seven Peaks School —Bend, OR
- $70,000 - $85,000 a year
- Full-time
- Microsoft Word
- School experience
- Mid-level
- Health insurance
- Dental insurance
Quick Apply

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Technical Support Manager - HVAC Construction

Warmboard Inc.
Scotts Valley, CA

Quick Apply

Job Details

Full-time
$110,000 - $140,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Teamwork
Technical support via phone
Phone communication
Residential construction experience
Team development
Problem-solving
Training & development
Process management
Client interaction via phone calls

Full Job Description

Technical Support Manager

Warmboard Inc., located in Scotts Valley, is the number one radiant floor heating brand in North America. We're renowned for the quality and performance of our products.

The ideal candidate has hands-on experience in residential construction. In addition to general construction knowledge, they will have knowledge of all aspects of HVAC, but especially radiant floor heating, boilers, heat pumps, air conditioning, ERV and HRV technologies, as well as the controls that are applied to these systems.

What you'll do:

Team Leadership & Execution

Lead ongoing training and development of Technical Support team members
Coach the team to deliver high-quality technical support
Serve as an escalation point for complex issues, stepping in directly when needed to support customers and the team
Guide day-to-day execution, ensuring issues are handled efficiently based on complexity

Technical Support Operations

Oversee daily support across phone and email channels, with a strong emphasis on a phone-first support model
Build and reinforce best practices for handling real-time customer interactions over the phone, including troubleshooting, communication, and de-escalation
Act as a hands-on leader, stepping in during peak times and complex situations
Drive effective troubleshooting across hardware, software, and system-related issues
Own and optimize case management workflows to improve resolution speed and consistency

Process & Cross-Functional Collaboration

Partner with Product, Engineering, and Quality to improve troubleshooting workflows and system reliability
Build and manage Help Center and knowledge base content to improve self-service and internal support
Identify trends and provide feedback to drive product and process improvements

Reporting & Continuous Improvement

Analyze support metrics to identify gaps and improve performance
Forecast staffing needs and ensure proper coverage
Continuously refine processes, tools, and documentation to improve efficiency and scale
Continuously look for opportunities to streamline workflow, automate repetitive tasks, and enhance customer experience

Who you are:

5+ years of experience in technical support or support engineering
3+ years leading teams in a hardware + software environment
Strong hands-on troubleshooting across devices, systems, and integrations
Experience in a phone-first support environment with real-time coaching
Proven ability to build and scale support processes, workflows, and infrastructure
Strong understanding of case management, escalations, and SLA-driven support
Experience building and maintaining Help Center / knowledge base content
Ability to partner with Engineering, Product, and Business Systems
Analytical mindset with a focus on improving performance through data

Bonus Points For:

Experience supporting connected devices, hardware, IoT or mission-critical systems
Background building or scaling a technical support organization in a high-growth environment
Experience developing Help Center / knowledge base strategy and content
Experience working cross-functionally with Engineering and Product to resolve systemic issues
Strong analytical background with experience using support metrics to drive improvements

Please submit your cover letter and resume for consideration. No phone calls or faxes please. To all recruitment agencies: Warmboard does not accept agency resumes.

Job Type: Full-time

Pay: $110,000.00 - $140,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance

Experience:

Residential construction: 2 years (Required)

Ability to Commute:

Scotts Valley, CA 95066 (Required)

Work Location: In person

Quick Apply

Refine Your Search

director, technical support jobs

Technical Support Manager - HVAC Construction

IT Support Engineer (MSP EXPERIENCE REQUIRED)

Product Director

Director

Customer Technical Support Advisor - Hanover Park, Bilingual Spanish

Field Service Support Specialist

Director of Mortgage Lending

Director of Structural Engineering Services

Director of Cash Management

Sales & Product Planning Director, Purchasing

Country Managing Director, U.S.

Director of Transformation

Director of Strategic Business Development – Grow Business, Create Opportunity, Change Lives

Director of Finance and Operations

Director of Compliance

Director of Risk Management

Director of Quality - Great Falls Montana

Director of Account Management

Director of Treasury Management Operations and Support

Director of Development

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