This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
JOB SUMMARY
The Head of Technology serves as the chief technology officer of a new behavioral intelligence platform initiative within Charter Communications. This executive is accountable for the architecture, engineering, and operations of the full technology stack — spanning large-scale data ingestion and processing, the behavioral embedding platform and feature store, ML/AI infrastructure, an agent-to-agent API layer that enables real-time intelligence exchange with external AI systems, and a business-facing agentic UI that allows non-technical users to query and act on household intelligence through natural language. The Head of Technology will build and lead a high-performance engineering team capable of competing for talent against the world’s leading technology platforms, and will serve as the primary technical voice in strategic partner integrations with cloud, data, and AI platform providers. This role sits on the platform leadership team and reports directly to the Head of Intelligence Ventures.
HOW THE HEAD OF TECHNOLOGY MAKES AN IMPACT
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Own the end-to-end technical architecture of the platform — from large-scale network signal ingestion and processing through behavioral embedding generation, feature store construction, and zero-copy intelligence delivery to enterprise partners — ensuring the platform is production-grade, built for household-scale throughput, and designed for long-term extensibility across new signal sources and use cases.
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Lead the build of the platform’s cloud-native data and application infrastructure — including ingestion and transformation pipelines, ML/AI compute environments, zero-copy partner access frameworks, and a real-time agent-to-agent API layer that enables external AI systems (marketing agents, commerce agents, customer service agents) to query household-level intelligence and receive contextually grounded responses. Establish the engineering standards, compute architecture, and MLOps practices that will underpin the platform as it scales from initial build through general availability.
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Serve as the technical lead in strategic partner integrations with cloud, data, and AI platform providers, ensuring each integration is architecturally differentiated and aligned with the platform’s cloud-agnostic, API-first design principles. Own the technical relationship with external development partners during the initial build phase, and establish the governance frameworks that allow partner access without compromising the platform’s data boundaries or competitive architecture.
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Architect and deliver a business-facing agentic intelligence interface — a natural language UI that allows non-technical marketers, planners, and business users to query household behavioral intelligence, surface demand signals, and take action without requiring data or engineering support. This layer must be grounded in the platform’s proprietary embeddings and features, designed for accuracy and trust, and built to serve a broad range of enterprise user personas from day one of general availability.
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Build and manage a world-class engineering organization capable of competing for talent with the leading technology and data infrastructure companies. Define team structure, hiring priorities, and engineering culture — balancing internal team development with external development resources as the platform scales from initial build through a full production-ready, commercially deployed product.
QUALIFICATIONS
REQUIRED QUALIFICATIONS
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Deep expertise across the full intelligence platform stack — including distributed data pipelines, ML platform architecture, embedding systems, feature stores, agent-to-agent API design, and LLM-powered application layers — with demonstrated ability to architect and ship all layers as a coherent, production-grade product
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Demonstrated experience architecting and operating consumer data intelligence or data product platforms underpinned by complex machine learning systems and built on modern, cloud-native data infrastructure
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Hands-on proficiency with Snowflake (including Cortex, Native Apps, and data sharing frameworks), cloud data platforms (AWS, Azure, or GCP), and production ML/AI systems at scale
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Experience building agentic AI systems and LLM-powered product interfaces — including agent-to-agent APIs, retrieval-augmented generation architectures, and natural language UIs grounded in proprietary data — with strong product instincts around accuracy, trust, and user experience for non-technical enterprise audiences
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Proven ability to translate complex technical architecture into clear executive and partner-facing communications; comfortable engaging at the C-suite level and in strategic partner negotiations with hyperscalers and technology platforms
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Strong understanding of privacy-preserving data architecture, including differential privacy, de-identification techniques, zero-copy and clean room frameworks, and the regulatory landscape governing consumer behavioral data
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Track record of recruiting and developing exceptional engineering talent in competitive markets; experience building high-performance teams from early-stage through scaled operations
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Experience managing external development partners and outsourced engineering resources alongside an internal team in a fast-moving, build-from-scratch environment
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Ability to operate in an ambiguous, early-stage environment while maintaining rigorous engineering standards and delivering against aggressive milestones
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Experience building externally-consumed data or intelligence platforms — including developer-facing APIs, data marketplace integrations, or partner-accessible data products — with strong instincts around developer experience, access governance, and commercial platform design
REQUIRED EDUCATION
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Bachelor’s Degree in Computer Science, Software Engineering, Electrical Engineering, or a related technical field
PREFERRED EDUCATION
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Master’s degree or PhD in Computer Science, Machine Learning, Data Engineering, or a related technical discipline
REQUIRED RELATED WORK EXPERIENCE AND NUMBER OF YEARS
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Experience leading consumer data intelligence, AI/ML platform, or data product engineering organizations — 10 years
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Engineering leadership and team-building experience, including managing senior technical staff — 7 years
PREFERRED RELATED WORK EXPERIENCE AND NUMBER OF YEARS
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Senior technical leadership at a recommender systems, identity resolution, data infrastructure, behavioral intelligence, or AI-native product company (e.g., Amazon, Netflix, Uber, LiveRamp, Snowflake, Databricks, Segment, Palantir, Glean, Salesforce Einstein, or equivalent), ideally with experience building both a data intelligence layer and a partner-facing or user-facing application layer from the ground up — 15 years
WORKING CONDITIONS
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In-office position preferably based in New York City, NY
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Travel as required for partner engagements, executive meetings, and industry events
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Here, employees don’t just have jobs, they build careers. That’s why we believe in
offering a comprehensive pay and benefits package that rewards employees for
their contributions to our success, supports all aspects of their well-being, and
delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
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communities, and providing equal opportunities for employment and advancement.
EOE, including disability/vets. Learn about our inclusive culture.
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Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The base pay for this position generally is between
$263,200.00 and $393,800.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
