Top 69881 Director solution services Jobs

Director, Training and Quality Assurance
Intelogix —Remote
- Full-time
- Remote
- HIPAA
- Senior level
- 4 years
Director, Business Applications
Indeed —Remote
- $158,000 - $329,000 a year
- Full-time
- 8 years
- Military encouraged
- Senior level
- Paid parental leave
- Paid holidays
Quick Apply
Project Director, Opening Services (Northeast Region)
Choice Hotels —Remote
- $114,907 - $135,000 a year
- Full-time
- Customer service
- 5 years
- Bachelor's degree
- Paid jury duty
- Paid holidays
Director of Professional Services
eSentio —Remote
- Full-time
- 3 years
- Bachelor's degree
- Travel
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Director Advisory Services - 340B
Premier Inc. —Remote
- $141,000 - $234,000 a year
- Full-time
- Master's degree
- Analysis skills
- Bachelor's degree
- Disability insurance
- Health insurance
Associate Director, Patient Services
MannKind Corporation —Remote
- $148,000 - $222,000 a year
- Microsoft Excel
- HIPAA
- 8 years
Quick Apply
Director, Healthcare Services
Transact Campus —Remote
- Full-time
- Remote
- 7 years
- Analysis skills
- Driver's License
- Health savings account
- AD&D insurance
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Director, Utilization Management Operations
Devoted Health —Remote
- $182,000 - $248,000 a year
- Full-time
- Remote
- Travel
- In-person
- Senior level
- Dental insurance
- 401(k)
Director, CFO Services (OPEN TO ALL US LOCATIONS)
Alvarez and Marsal —Remote
- $150,000 - $225,000 a year
- Full-time
- CPA
- 11+ years
- Finance
- AD&D insurance
- 401(k)
Director of Operations
AppJaxx —Remote
- Full-time
- Remote
- Mentoring
- Senior level
Quick Apply
Director of Dispute Resolution
Claritev —Remote
- $140,000 - $160,000 a year
- Full-time
- Remote
- Sales
- 5 years
- HIPAA
- Paid parental leave
- Employee stock purchase plan
Associate Director, Patient Services
Valeris —Remote
- Remote
- Background check
- 6 years
- Pass drug screening
- Health savings account
- AD&D insurance
Quick Apply
Director - Solution & Process Governance
Avangrid —Boston, MA
- $163,000 - $204,000 a year
- Writing skills
- Data analysis skills
- Bachelor's degree
- Dental insurance
- Tuition reimbursement
Licensed Clinical Psychologist – Qualified Supervisor
Transformative Healthcare Solutions —West Palm Beach, FL
- $6,240 a year
- Part-time
- Mid-level
- 3 years
- Doctor of Philosophy
- Continuing education credits
- Disability insurance
Quick Apply
10d
Director of Finance
Korber Pharma —Fargo, ND
- Full-time
- Management
- CPA
- Bachelor of Science
- Health insurance
- Dental insurance
Assistant Health Service Director
CHESTNUT PLACE SENIOR LIVING —Berlin, VT
- $40 - $42 an hour
- Full-time
- Vital signs
- RN License
- HIPAA
- Health insurance
- Dental insurance
Quick Apply
Director of Clinical Informatics
Midwest Gastrointestinal Associates —Omaha, NE
- $95,000 - $120,000 a year
- Full-time
- Nursing
- Microsoft Excel
- Computer Science
- Health savings account
- Disability insurance
Quick Apply
11d
Deputy Director of Housing and Community Development
SOUTHERN MARYLAND TRI-COUNTY COMMUNITY ACTION COMMITTEE INC —Hughesville, MD
- $95,069 - $123,594 a year
- Full-time
- Microsoft Outlook
- 5 years
- Office
Quick Apply
Business Development & Library Sales Representative — Commission-Based
OCEANCLOUD —Kent, WA
- $25 - $35 an hour
- Full-time
- English
- Mid-level
- 3 years
Quick Apply
Licensed Clinical Supervisor
Confidential —Andover, MA
- $80,000 a year
- 8 hour shift
- Background check
- Psychiatry
- Mid-level
- Health savings account
- Health insurance
Quick Apply

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Director, Training and Quality Assurance

Intelogix -
Remote

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Job Details

Full-time

Qualifications

Program design
Customer satisfaction tracking
Customer engagement
Client management
Customer support
Project leadership

Full Job Description

Who we are:

InteLogix is a leading provider of integrated solutions, utilizing cutting-edge technology to provide exceptional customer experiences. Our commitment to excellence and innovation has enabled us to redefine industry standards and create brighter futures for our clients and their customers. We are dedicated to making lives better through our empathetic customer engagement and advocacy for our clients' brands and reputations.

Position Summary

The Director of Training and Quality is responsible for designing, leading, and continuously improving training, quality assurance, and performance programs across customer service operations within a Business Process Outsourcing (BPO) environment. This role ensures frontline teams, supervisors, and support functions are equipped to deliver consistent, high-quality customer experiences that meet or exceed client expectations, contractual KPIs, and compliance requirements. The Director partners closely with Operations, Workforce Management, HR, and Client Services to drive performance outcomes, reduce defects, improve customer satisfaction, and support scalable growth.

Key Responsibilities

Training Strategy & Execution

Develop and execute a comprehensive training strategy aligned to customer service delivery goals, client requirements, and business growth.
Oversee onboarding, new hire training, nesting, and transition-to-production readiness for multiple programs.
Lead the design and implementation of continuous learning programs (refresher training, upskilling, cross-training, and leadership development).
Ensure training materials, job aids, and knowledge content are accurate, current, and aligned to brand standards and customer experience expectations.
Establish trainer performance standards and coaching routines to ensure training effectiveness and consistency.

Quality Assurance & Performance Improvement

Lead the Quality Assurance (QA) function to ensure customer interactions meet defined standards for accuracy, compliance, empathy, professionalism, and resolution effectiveness.
Define and maintain quality frameworks, scorecards, calibration processes, and audit standards across voice, chat, email, and social channels.
Drive cross-functional root cause analysis and corrective action plans to address performance gaps and recurring defects.
Use QA insights to influence coaching strategies, training enhancements, and process improvements.
Establish governance for quality reporting, trending, and improvement tracking.

Client Partnership & KPI Management

Serve as a key stakeholder in client relationships, ensuring training and quality programs align to SLAs, KPIs, and customer experience targets.
Lead client-facing discussions related to training readiness, quality performance, calibration outcomes, and improvement initiatives.
Translate client requirements into measurable training outcomes and quality standards.
Support RFPs, solution design, transitions, and new client implementations by building scalable training and QA models.

Leadership & Team Development

Lead, coach, and develop Training and QA teams, including managers, supervisors, trainers, QA analysts, and instructional designers.
Set clear performance goals, role expectations, and development plans for team members.
Build a culture of accountability, continuous improvement, and customer-first mindset.
Ensure staffing models support operational demand, ramp schedules, and program expansion.

Process, Tools & Continuous Improvement

Identify and implement tools and technologies to improve training delivery and QA efficiency (eLearning platforms, LMS, QA tools, analytics dashboards).
Partner with Operations and Continuous Improvement teams to improve customer experience, reduce handle time drivers, and increase first contact resolution.
Standardize training and quality processes across sites/programs while allowing flexibility for client-specific needs.
Ensure documentation, workflows, and SOPs remain current and audit-ready.

Compliance & Risk Management

Ensure training and QA processes meet regulatory, privacy, and security requirements (e.g., HIPAA, PCI, GDPR, or client-specific compliance standards).
Maintain audit readiness and ensure quality monitoring supports compliance adherence.
Implement controls to ensure consistent policy communication and behavioral reinforcement across programs.

Required Qualifications

Bachelor’s degree in Business, Education, Organizational Development, Communications, or related field preferred.
8+ years of progressive experience in customer service operations, training, quality, or performance management within a BPO or contact center environment.
4+ years of leadership experience managing multi-layer teams (managers, supervisors, analysts, trainers).
Proven experience building scalable training and quality programs across multiple accounts and/or sites.
Strong knowledge of contact center KPIs and drivers, including CSAT, NPS, FCR, AHT, QA scores, compliance, and retention.
Experience leading client-facing meetings and performance reviews.

Preferred Qualifications

Experience supporting multi-channel customer support environments (voice, chat, email, social).
Familiarity with instructional design methodologies (ADDIE, adult learning principles, blended learning).
Experience with LMS platforms and QA tools
Lean Six Sigma certification or continuous improvement experience strongly preferred.
Experience in high-growth, fast-changing BPO environments with multiple concurrent client requirements.

Key Skills & Competencies

Strategic leadership and stakeholder management
Training program design and facilitation excellence
Quality management systems and calibration expertise
Data-driven decision-making and performance analytics
Root cause analysis and continuous improvement execution
Strong client communication and presentation skills
Change management and operational partnership
Ability to influence across functions without direct authority
High attention to detail with strong execution discipline

Apply Now

Refine Your Search

director solution services jobs

Director, Training and Quality Assurance

Director, Business Applications

Project Director, Opening Services (Northeast Region)

Director of Professional Services

Director Advisory Services - 340B

Associate Director, Patient Services

Director, Healthcare Services

Director, Utilization Management Operations

Director, CFO Services (OPEN TO ALL US LOCATIONS)

Director of Operations

Director of Dispute Resolution

Associate Director, Patient Services

Director - Solution & Process Governance

Licensed Clinical Psychologist – Qualified Supervisor

Director of Finance

Assistant Health Service Director

Director of Clinical Informatics

Deputy Director of Housing and Community Development

Business Development & Library Sales Representative — Commission-Based

Licensed Clinical Supervisor

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