Top 18295 Director technical services Jobs

Director, Member Advocate Center
Costco Auto Program —Reno, NV
- $100,000 - $110,000 a year
- Full-time
- 7 years
- Microsoft Outlook
- Bachelor's degree
Quick Apply
Director of Technical Services
AVSi —Minneapolis, MN
- $85,000 - $115,000 a year
- Full-time
- Hospitality
- Computer science
- Computer Science
- Health savings account
- Health insurance
Quick Apply
Travel Director of Nursing
Trio Healthcare —Roanoke, VA
- Travel nursing
- English
- Travel
- Recruiting
Quick Apply
Director of Accounting
HealthPoint —Renton, WA
- $137,370 - $234,900 a year
- Hybrid work
- CPA
- 5 years
- Office
- Wellness program
- Health savings account
Quick Apply
LATC Physical Therapist Program Director
Lake Area Technical College —Watertown, SD
- $68,777 - $102,589 a year
- Full-time
- Background check
- Laboratory
- Classroom
- Health insurance
- Dental insurance
Quick Apply
Director, Fire & Rescue Services
Wake Technical Community College —Raleigh, NC
- $74,700 - $112,056 a year
- Full-time
- Classroom
- 5 years
- Master's degree
- Paid holidays
- Disability insurance
M&A Tax Director
Wolf & Company, P.C. —Boston, MA
- $180,000 - $220,000 a year
- Full-time
- 6 years
- CPA
- Office
- 401(k)
IT Director
Kretek International, Inc. —Moorpark, CA
- $160,000 - $200,000 a year
- Full-time
- 7 years
- Azure
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
Director of Project Management
CCI Industrial Constructors —Brighton, MI
- Full-time
- Construction site
- Travel
- Mentoring
- Health insurance
- Dental insurance
Quick Apply
Senior Director of Customer Service
Advanced Ground Systems Engineering —Cincinnati, OH
- $150,000 - $190,000 a year
- Full-time
- Customer service
- Office
- Finance
- Paid holidays
- Health insurance
Quick Apply
Executive Director
Captiva Erosion Prevention District —Captiva, FL
- $120,000 - $130,000 a year
- Full-time
- Background check
- Office
- Administrative experience
- Health insurance
- Dental insurance
Quick Apply
Director- Environmental and Grounds
Wake County Public School System —Raleigh, NC
- Weekends as needed
- 5 years
- Bachelor of Science
- Office
Director of Schools (Secondary)
Erie's Public Schools —Erie, PA
- $127,156 - $173,288 a year
- Full-time
- School experience
- Classroom
- High school
- Health insurance
- Dental insurance
8d
Director of Clinical Education, Clinical Assistant Professor, School of Health Professions, Physical Therapy
Stony Brook University —Stony Brook, NY
- $85,000 - $97,000 a year
- Online Application
- Physical & Rehabilitation Medicine
- 3 years
- Master's degree
Deputy Director of Housing and Community Development
SOUTHERN MARYLAND TRI-COUNTY COMMUNITY ACTION COMMITTEE INC —Hughesville, MD
- $95,069 - $123,594 a year
- Full-time
- Microsoft Outlook
- 5 years
- Office
Quick Apply
Facility Medical Director - AHCC
State of Washington Dept. of Corrections —Airway Heights, WA
- $130,319 - $338,142 a year
- 8 hour shift
- Background check
- Medicine
- Management
- Paid holidays
- Health insurance
Director of Engineering
Getman Corporation. —Bangor, MI
- Full-time
- Bachelor of Science
- Research
- Analysis skills
Quick Apply
Assistant Finance Director
City of Burnet —Burnet, TX
- $100,000 - $120,000 a year
- Full-time
- CPA
- Computer literacy
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Executive Director, Information Technology - Central
University of Miami —Coral Gables, FL
- Full-time
- 5 years
- System design
- Office
Director of Information Security Risk and Compliance
Citadel Electric Group —Oak Grove, MO
- Full-time
- Background check
- Construction site
- Inventory management
- Profit sharing
- Health insurance
Quick Apply
8d

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Director, Member Advocate Center

Costco Auto Program
Reno, NV

Quick Apply

Job Details

Full-time
$100,000 - $110,000 a year

Qualifications

Optimizing workflow processes
Staff performance monitoring
Staff supervision
Microsoft Outlook
Team supervision
Managing teams in a customer support role
Phone communication
Coaching
Customer satisfaction tracking
Employee relationship building
Metrics Reporting
Talent development
Team development
Quality performance measurement
Mentoring
Data interpretation
Process improvement planning
Call center management
Senior leadership
Client interaction via phone calls

Full Job Description

Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide strong, dynamic leadership that mentors, develops, and guides team members of all levels
Planning and management of staff, with an emphasis on recruiting and retaining all promotional staff through strategic workforce planning.
Organizes, oversees and assumes responsibility for contact center operations such as customer phone calls and emails, daily personnel activities, schedules and training, customer service and other administrative duties.
Manages performance to meet and exceed team and company performance goals and KPI’s such as Service Level, Average Speed of Answer, Abandon percentage, etc.
Tracking and reporting performance metrics to include call efficiency, satisfaction rates, staffing utilization and turnover.
Monitoring results of Quality Assurance (QA) programs fostering continuous performance improvement
Develop and maintain effective organization of responsibility, including efficient recruiting, training, coaching, recognition, workflow patterns, performance standards, delegation of duties, staffing levels and supervision
Works with the department Managers and Supervisors to fulfill department staffing objectives by reviewing headcount, workload and shift requirements.
Collaborates with Managers and Supervisors on ensuring job expectations are communicated appropriately to all staff.
Ensures that all Managers and Supervisors are continually monitoring, appraising, coaching and reviewing all staff.
Planning and reviewing compensation
Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
Ensuring detailed records of communications are kept in database.
Conduct cross- departmental training sessions before, during, and after the launch of a promotion.
Contribute towards the completion of projects as work volume requires. Including, but not limited to escalated member and dealer issues.
Other duties as assigned

Requirements:

10 years of Call center experience in a managerial role (customer service preferred)
Bachelor's degree preferred or equivalent combination of education and experience.
Minimum of 7 years’ experience leading high performing team
Proficient in MS Office Suite (Outlook, Word, PowerPoint, Excel)
Proven leadership and management skills
Proven experience managing KPI’s (metrics related to member satisfaction, performance levels related to inbound/outbound calls)
Ability to mentor, empower and develop employees
Superb decision making and problem-solving skills
Strong analytic skills
Takes initiative with strong planning and organizational skills
Excellent oral and written communication skills
Excellent customer service skills and phone etiquette
Flexible and able to adapt to change in a fast-paced environment
Positive thinker, able to stay calm under pressure
Excellent interpersonal skills with ability to work with all levels of Senior Management
Takes initiative towards process improvement to gain efficiencies within the department
Ability to establish and maintain effective working relationships with all levels of managers and staff
Must possess strong work ethic for success in a fast-paced dynamic work environment

Quick Apply

Refine Your Search

director technical services jobs

Director, Member Advocate Center

Director of Technical Services

Travel Director of Nursing

Director of Accounting

LATC Physical Therapist Program Director

Director, Fire & Rescue Services

M&A Tax Director

IT Director

Director of Project Management

Senior Director of Customer Service

Executive Director

Director- Environmental and Grounds

Director of Schools (Secondary)

Director of Clinical Education, Clinical Assistant Professor, School of Health Professions, Physical Therapy

Deputy Director of Housing and Community Development

Facility Medical Director - AHCC

Director of Engineering

Assistant Finance Director

Executive Director, Information Technology - Central

Director of Information Security Risk and Compliance

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