Top 8858 Dispatch/operations manager Jobs

Dispatch Manager
Active Day —Columbia, SC
- Weekends as needed
- Microsoft Excel
- HIPAA
- Mid-level
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10d
Customer Service Operations Manager
HONK —Remote
- $60,000 - $100,000 a year
- Full-time
- Remote
- Google Workspace
- 5 years
- Analysis skills
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Truck Driver
Hood River Sand,Gravel and Ready Mix —Hood River, OR
- From $28 an hour
- 8 hour shift
- OSHA
- Construction site
- CDL A
- Profit sharing
- Disability insurance
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Used Oil Recovery Driver - CDL Tidewater, VA
Universal Environmental Services —Tidewater, VA
- Full-time
- CDL B
- Background check
- Hazmat Endorsement
- Paid holidays
- Disability insurance
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Accounts Receivable Manager
Delta360 —Natchez, MS
- From $100,000 a year
- Extended hours
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
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Transportation Operations Manager
Transpo Bus Services —Rochester, NY
- $65,000 - $75,000 a year
- Weekends as needed
- Mid-level
- Office
- 3 years
- Health insurance
- 401(k)
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Commercial HVAC Service Foreman
Lawson SSP Group —Reno, NV
- Full-time
- Customer service
- 5 years
- Mid-level
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Ambulance EMT Operations Manager
Essential Health —Reseda, CA
- $75,671.75 - $90,475.66 a year
- Full-time
- 5 years
- Recruiting
- Contracts
- Health insurance
- Dental insurance
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Assistant EHS/QC Director
V S VIRKLER AND SON —Lowville, NY
- From $70,000 a year
- Full-time
- Microsoft Excel
- Management
- Construction site
- Health savings account
- Health insurance
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Propane Bobtail Driver
BUTCHS PROPANE LLC —Douglas, WY
- $35 an hour
- Full-time
- CDL B
- Hazmat Endorsement
- Computer literacy
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Mobile Diesel Road Service Technician — Family-Owned Shop (Up to $3K/Week / Fully-Stocked Truck)
Confidential —Davenport, IA
- Up to $3,000 a week
- Email
- ASE Certification
- Mid-level
- Driver's License
- Paid training
- Paid holidays
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Director of Operations
Ramsey Companies, Inc. —Wapato, WA
- From $150,000 a year
- Full-time
- Clean driving record
- Inventory control
- Customer service
- Fuel card
- Relocation assistance
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Police Chief
CITY OF PRATT —Pratt, KS
- $45,000 - $95,000 a year
- Full-time
- Research
- Administrative experience
- High school diploma or GED
- Health insurance
- Dental insurance
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Dispatcher
R&L Taxi & Tours LLC —Kamuela, HI
- From $16 an hour
- Part-time
- Office
- US work authorization
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
Electrical Manager
High 5 Plumbing —Golden, CO
- From $90,000 a year
- On call
- Clean driving record
- 5 years
- Residential
- Paid holidays
- Health insurance
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Dispatch Manager
Wi-Fiber, Inc. —Logan, UT
- $55,000 - $70,000 a year
- Full-time
- Customer service
- Mid-level
- In-person
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HVAC Service Manager
Del-Air Heating, Air Conditioning & Refrigeration, Inc. —Edgewater, FL
- From $65,000 a year
- Full-time
- Clean driving record
- Management
- Customer service
- Fuel card
- Health savings account
3d
Class A CDL Driver, M-F, Home for Dinner, Regional Routes!
Conservit —Hagerstown, MD
- $24 an hour
- Full-time
- Clean driving record
- Customer service
- DOT physical examination
- Disability insurance
- Health insurance
Service Technician HVAC/R
Atlantic Mechanical —Weymouth, MA
- $30 - $70 an hour
- Weekends as needed
- Clean driving record
- 5 years
- Driver's License
- Health insurance
- 401(k)
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9d
Shop Foreman / Production Manager
V&J Auto Body —Lindenhurst, NY
- From $115,000 a year
- Full-time
- 7 years
- Mid-level
- Driver's License
- Health insurance
- Dental insurance
Quick Apply

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Dispatch Manager

Active Day -
Columbia, SC

Quick Apply

Job Details

Full-time
10 days ago

Qualifications

High school diploma or GED

Full Job Description

**DAILY PAY AVAILABLE**

Active Day has an available opportunity for a Dispatch Manager to join our team.

APPLY TODAY!

Job Summary
The NEMT Dispatch Manager oversees the dispatch department for non-emergency medical transportation (NEMT) services. This role is responsible for managing dispatch staff, ensuring effective trip scheduling and real-time coordination, and maintaining high standards of on-time performance, customer service, and compliance. The Dispatch Manager works closely with drivers, operations leadership, brokers, and facilities to ensure safe and efficient transportation for all passengers.
Qualifications

High school diploma or GED required; some college or formal training in transportation, logistics, or healthcare preferred.
3+ years of experience in dispatch, call center, NEMT, paratransit, or transportation operations required.
1–2+ years of supervisory or lead experience in a dispatch or call center environment strongly preferred.
Experience with NEMT brokers, paratransit, or medical transportation contracts is a plus.
Strong leadership, team-building, and coaching skills.
Solid understanding of dispatch operations, trip scheduling, and routing principles.
Proficiency with dispatch/scheduling software, GPS tools, and standard office applications (Excel, Word, email).
Excellent communication skills (verbal and written) and a professional phone manner.
Strong problem-solving and decision-making abilities in a fast-paced, time-sensitive environment.
High attention to detail and accuracy in data entry, documentation, and reporting.
Customer-service focused and compassionate toward the needs of passengers and healthcare partners.
Calm, organized, and effective under pressure, especially during service disruptions or high call volume.
Reliable, ethical, and committed to safety, compliance, and quality service.
High call volume and real-time operational demands.
Ability to work a flexible scheduled: May require shift work, including early mornings, evenings, weekends, and holidays, as well as on-call support depending on operation size.
Ability to speak clearly and hear well enough to perform dispatch and supervisory duties.

Job Responsibilities

Oversee daily dispatch operations, including trip assignment, routing, and real-time monitoring.
Ensure trips are scheduled and dispatched in accordance with company policies, broker rules, and regulatory requirements.
Monitor live operations (late runs, no-shows, will-calls, add-ons) and direct dispatchers to make timely adjustments.
Develop and implement routing strategies to improve on-time performance and reduce deadhead, mileage, and wait times.
Hire, train, schedule, and supervise dispatchers and call-takers.
Provide daily direction, coaching, and support to dispatch staff.
Conduct regular performance evaluations and address performance or attendance issues as needed.
Promote a positive team environment focused on communication, accountability, and customer service.
Ensure dispatchers provide professional, courteous, and accurate information to drivers, passengers, facilities, and brokers.
Handle escalated calls and complex service issues that dispatchers cannot resolve.
Coordinate closely with Driver Management/Transportation Management on staffing, coverage, and service concerns.
Support clear communication between dispatch, drivers, and other departments (Maintenance, HR, Billing, etc.).
Ensure dispatch operations comply with HIPAA, ADA, DOT, state/local NEMT regulations, and broker guidelines.
Verify that special needs (wheelchair, stretcher, bariatric, escorts, oxygen, etc.) are correctly noted and accommodated in scheduling.
Support incident management by documenting and communicating service issues, accidents, or complaints to appropriate leadership.
Reinforce safety protocols with dispatch staff and drivers (e.g., no routing drivers into unsafe conditions, proper trip notes, etc.).
Oversee effective use of dispatch software, GPS/AVL, and communication systems (phones, radios, tablets/apps).
Identify and troubleshoot issues with systems and processes that affect dispatch performance.
Develop or refine standard operating procedures (SOPs) for scheduling, will-calls, cancellations, and same-day changes.
Participate in or lead projects to improve efficiency, service quality, and data accuracy.
Track and analyze key metrics such as on-time performance, call answer times, hold times, trip denials, and dispatch errors.
Provide regular reports and updates to Transportation Manager/Director of Operations.
Use data to identify trends, training needs, and opportunities for process changes.
Support contract and broker reporting requirements as needed.

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Refine Your Search

dispatch/operations manager jobs

Dispatch Manager

Customer Service Operations Manager

Truck Driver

Used Oil Recovery Driver - CDL Tidewater, VA

Accounts Receivable Manager

Transportation Operations Manager

Commercial HVAC Service Foreman

Ambulance EMT Operations Manager

Assistant EHS/QC Director

Propane Bobtail Driver

Mobile Diesel Road Service Technician — Family-Owned Shop (Up to $3K/Week / Fully-Stocked Truck)

Director of Operations

Police Chief

Dispatcher

Electrical Manager

Dispatch Manager

HVAC Service Manager

Class A CDL Driver, M-F, Home for Dinner, Regional Routes!

Service Technician HVAC/R

Shop Foreman / Production Manager

I want to receive the latest job alert for dispatch/operations manager

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