Top 745058 Dispatch manager Jobs

Dispatch Manager
Active Day —Columbia, SC
- Weekends as needed
- Microsoft Excel
- HIPAA
- Mid-level
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9d
Dispatch
Biotouch —Dallas, TX
- Full-time
- Writing skills
- Research
- Mid-level
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Automotive Service Manager
Weelborg Ford —Redwood Falls, MN
- $87,000 - $120,000 a year
- Weekends as needed
- Microsoft Excel
- Sales
- Dealership
- Health savings account
- Health insurance
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9d
Service Manager
Great Plains Kubota —Arnett, OK
- $60,000 - $70,000 a year
- Full-time
- Background check
- Management
- Dealership
- Health savings account
- Health insurance
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2d
Tractor Trailer Repair Service Coordinator - Breakdown Agent
A.D. Transport Express —Canton, MI
- $47,000 - $54,000 a year
- Full-time
- Microsoft Outlook
- Word processing
- Maintenance
- Health insurance
- Dental insurance
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Service Manager
Macke Motors —Lake City, IA
- $70,000 - $90,000 a year
- Full-time
- ASE Certification
- Mechanic experience
- Mid-level
- Health insurance
- Paid time off
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Safety Manager- Transportation , DOT & FMCSA
Paschall Truck Lines (PTL) —Murray, KY
- Full-time
- Bachelor of Science
- Research
- Travel
- Health insurance
- Dental insurance
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Distribution Center Supervisor - Night Shift
Michael Foods Inc. —Gaylord, MN
- $70,386 - $98,541 a year
- 12 hour shift
- Microsoft Word
- Spanish
- Microsoft Excel
1d
Branch Manager
Etna Shared Services —Traverse City, MI
- Full-time
- Clean driving record
- Inventory management
- Mid-level
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Transportation Supervisor
Gold Star Foods —Huntingdon, PA
- Full-time
- Spanish
- Management
- Customer service
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Dispatcher
R&L Taxi & Tours LLC —Kamuela, HI
- From $16 an hour
- Part-time
- Office
- US work authorization
- Organizational skills
- Health insurance
- Dental insurance
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Transportation Operations Manager
Transpo Bus Services —Rochester, NY
- $65,000 - $75,000 a year
- Weekends as needed
- Mid-level
- Office
- 3 years
- Health insurance
- 401(k)
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Automotive Service Manager
Youngstedt Companies —Eau Claire, WI
- $50,000 - $80,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Health savings account
- Paid holidays
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9d
HVAC Service Manager
Washington Energy Services Company, LLC —Fife, WA
- $100,000 - $125,000 a year
- Full-time
- Background check
- Clean driving record
- Microsoft Outlook
- Fuel card
- Health savings account
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Dispatch Trucks
Frauendienst Enterprise LLC —Gaylord, MN
- $23 - $25 an hour
- Full-time
- Mid-level
- Office
- In-person
- Paid time off
- Opportunities for advancement
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Automotive Parts Manager
Confidential —Harlingen, TX
- $75,000 - $100,000 a year
- Full-time
- Management
- Dealership
- Customer service
- Health insurance
- Dental insurance
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Dispatch Manager
Wi-Fiber, Inc. —Logan, UT
- $55,000 - $70,000 a year
- Full-time
- Customer service
- Mid-level
- In-person
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Assistant Transportation Manager
ProPacific Fresh —Durham, CA
- $80,000 - $85,000 a year
- Full-time
- CDL B
- CDL A
- Mid-level
- Health savings account
- Health insurance
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Service Manager
Titan Machinery —Elbow Lake, MN
- $28.25 - $43.75 an hour
- Full-time
- Dealership
- Military
- Mid-level
- Health savings account
- Paid holidays
8d
Dispatcher
Student Transportation Of America —Gibsonia, PA
- Full-time
- School experience
- Mid-level
- CDL
- Health insurance
- Dental insurance

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Dispatch Manager

Active Day -
Columbia, SC

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Job Details

Full-time
9 days ago

Qualifications

High school diploma or GED

Full Job Description

**DAILY PAY AVAILABLE**

Active Day has an available opportunity for a Dispatch Manager to join our team.

APPLY TODAY!

Job Summary
The NEMT Dispatch Manager oversees the dispatch department for non-emergency medical transportation (NEMT) services. This role is responsible for managing dispatch staff, ensuring effective trip scheduling and real-time coordination, and maintaining high standards of on-time performance, customer service, and compliance. The Dispatch Manager works closely with drivers, operations leadership, brokers, and facilities to ensure safe and efficient transportation for all passengers.
Qualifications

High school diploma or GED required; some college or formal training in transportation, logistics, or healthcare preferred.
3+ years of experience in dispatch, call center, NEMT, paratransit, or transportation operations required.
1–2+ years of supervisory or lead experience in a dispatch or call center environment strongly preferred.
Experience with NEMT brokers, paratransit, or medical transportation contracts is a plus.
Strong leadership, team-building, and coaching skills.
Solid understanding of dispatch operations, trip scheduling, and routing principles.
Proficiency with dispatch/scheduling software, GPS tools, and standard office applications (Excel, Word, email).
Excellent communication skills (verbal and written) and a professional phone manner.
Strong problem-solving and decision-making abilities in a fast-paced, time-sensitive environment.
High attention to detail and accuracy in data entry, documentation, and reporting.
Customer-service focused and compassionate toward the needs of passengers and healthcare partners.
Calm, organized, and effective under pressure, especially during service disruptions or high call volume.
Reliable, ethical, and committed to safety, compliance, and quality service.
High call volume and real-time operational demands.
Ability to work a flexible scheduled: May require shift work, including early mornings, evenings, weekends, and holidays, as well as on-call support depending on operation size.
Ability to speak clearly and hear well enough to perform dispatch and supervisory duties.

Job Responsibilities

Oversee daily dispatch operations, including trip assignment, routing, and real-time monitoring.
Ensure trips are scheduled and dispatched in accordance with company policies, broker rules, and regulatory requirements.
Monitor live operations (late runs, no-shows, will-calls, add-ons) and direct dispatchers to make timely adjustments.
Develop and implement routing strategies to improve on-time performance and reduce deadhead, mileage, and wait times.
Hire, train, schedule, and supervise dispatchers and call-takers.
Provide daily direction, coaching, and support to dispatch staff.
Conduct regular performance evaluations and address performance or attendance issues as needed.
Promote a positive team environment focused on communication, accountability, and customer service.
Ensure dispatchers provide professional, courteous, and accurate information to drivers, passengers, facilities, and brokers.
Handle escalated calls and complex service issues that dispatchers cannot resolve.
Coordinate closely with Driver Management/Transportation Management on staffing, coverage, and service concerns.
Support clear communication between dispatch, drivers, and other departments (Maintenance, HR, Billing, etc.).
Ensure dispatch operations comply with HIPAA, ADA, DOT, state/local NEMT regulations, and broker guidelines.
Verify that special needs (wheelchair, stretcher, bariatric, escorts, oxygen, etc.) are correctly noted and accommodated in scheduling.
Support incident management by documenting and communicating service issues, accidents, or complaints to appropriate leadership.
Reinforce safety protocols with dispatch staff and drivers (e.g., no routing drivers into unsafe conditions, proper trip notes, etc.).
Oversee effective use of dispatch software, GPS/AVL, and communication systems (phones, radios, tablets/apps).
Identify and troubleshoot issues with systems and processes that affect dispatch performance.
Develop or refine standard operating procedures (SOPs) for scheduling, will-calls, cancellations, and same-day changes.
Participate in or lead projects to improve efficiency, service quality, and data accuracy.
Track and analyze key metrics such as on-time performance, call answer times, hold times, trip denials, and dispatch errors.
Provide regular reports and updates to Transportation Manager/Director of Operations.
Use data to identify trends, training needs, and opportunities for process changes.
Support contract and broker reporting requirements as needed.

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