Top 9179 Dispatch services supervisor Jobs

Call Center Supervisor
A1 Plus Electrical, Plumbing and Air —Houston, TX
- Full-time
- Background check
- Spanish
- 11+ years
- Health insurance
- 401(k)
Quick Apply
Travel Logistics Coordinator - Human Services Program - Remote
The Workforce Group —Remote
- $27 - $29 an hour
- Extended hours
- Remote
- Background check
- Spanish
- Pass drug screening
Quick Apply
Customer Service Operations Manager
HONK —Remote
- $60,000 - $100,000 a year
- Full-time
- Remote
- Google Workspace
- 5 years
- Analysis skills
Quick Apply
Case Research & Coordination Specialist - Human Services Program - Remote
The Workforce Group —Remote
- Remote
- Background check
- Spanish
- Pass drug screening
Quick Apply
Plumbing Field Supervisor
Roto-Rooter Plumbing & Water Cleanup —Bay City, MI
- Full-time
- Sales
- Mid-level
- Residential
- Health insurance
- Dental insurance
Quick Apply
Transportation Supervisor
Gold Star Foods —Huntingdon, PA
- Full-time
- Spanish
- Management
- Customer service
Quick Apply
Propane Bobtail Driver
BUTCHS PROPANE LLC —Douglas, WY
- $35 an hour
- Full-time
- CDL B
- Hazmat Endorsement
- Computer literacy
Quick Apply
Class A CDL Driver
Triumvirate Environmental —Jefferson, WI
- Overtime
- Clean driving record
- Hazmat Endorsement
- Local
- Dental insurance
- 401(k)
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Paramedic- Increased Starting Pay
Stewarts Ambulance Services —Kittery, ME
- From $33.50 an hour
- Part-time
- BLS Certification
- Mid-level
- Driver's License
- Health savings account
- Health insurance
Quick Apply
Class A CDL Driver, M-F, Home for Dinner, Regional Routes!
Conservit —Hagerstown, MD
- $24 an hour
- Full-time
- Clean driving record
- Customer service
- DOT physical examination
- Disability insurance
- Health insurance
Paramedic
SeniorCare —Monticello, NY
- $31.50 - $37.00 an hour
- PALS Certification
- BLS Certification
- English
Quick Apply
8d
Paramedic- Increased Starting Pay
Stewarts Ambulance Services —Somersworth, NH
- Up to $33.50 an hour
- Part-time
- Mid-level
- Driver's License
- Patient care
- Health savings account
- Health insurance
Quick Apply
CDL CLASS A ROAD DRIVER
FedEx Freight —Kaukauna, WI
- From $31.26 an hour
- Full-time
- Hazmat Endorsement
- Local
- CDL A
Quick Apply
4d
Supervisor, Transportation Network Management
Inland Empire Health Plan —Rancho Cucamonga, CA
- $80,059.20 - $106,059.20 a year
- Full-time
- Hybrid work
- Microsoft Word
- Mid-level
- Office
- Disability insurance
- Health insurance
HVAC Service Manager
Gold Medal Service —Hillburn, NY
- $85,000 - $110,000 a year
- Full-time
- Microsoft Excel
- Residential
- 3 years
- Disability insurance
- Health insurance
Quick Apply
Traffic Control Supervisor - Albuquerque SWSS
Southwest Safety Services —Albuquerque, NM
- $21 - $28 an hour
- Weekends as needed
- Background check
- Construction site
- DOT physical examination
Senior Commercial Heating Technician / Senior Gas and Oil Burner Service Technician
Controlled Combustion —Bronx, NY
- $48.35 an hour
- Overtime
- High school diploma or GED
- Driver's License
- HVAC
- Health insurance
- Dental insurance
Quick Apply
5d
CDL Driver - Events Lead
CGCB Associates LLC —Norwich, NY
- $22 - $28 an hour
- Overtime
- CDL B
- Clean driving record
- Construction site
- Paid holidays
- Dental insurance
Quick Apply
HVAC Service Technician
Varsity Home Services —Bohemia, NY
- $25 - $50 an hour
- Full-time
- Clean driving record
- Mid-level
- Residential
- Health insurance
- Dental insurance
Quick Apply
CDL CLASS A ROAD DRIVER
FedEx Freight —Peosta, IA
- From $31.26 an hour
- Full-time
- Hazmat Endorsement
- Local
- CDL A
Quick Apply

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Call Center Supervisor

A1 Plus Electrical, Plumbing and Air -
Houston, TX

Quick Apply

Job Details

Full-time

Benefits

Health insurance
401(k)
Paid time off
401(k) matching

Qualifications

Optimizing workflow processes
Vendor relationship building
Spanish
Managing teams in a customer support role
Coaching
Lead generation
English
Team development
Analysis skills
Sales performance monitoring (sales process improvement strategies)
Continuous improvement
Attention to detail
Data quality monitoring
Quality improvement
Computer skills
Data accuracy checks
AI-driven automation
Customer information system software
Team motivation (leadership skill)
Technical Proficiency
Quality data entry
Analytics
Customer data entry

Full Job Description

Company Overview

A1 Plus Electrical, Plumbing and Air is a locally owned, family-operated business dedicated to providing top-quality electrical, plumbing, heating, cooling, and generator services to the Houston community. With over 17 years of experience, we pride ourselves on delivering reliable, professional solutions that keep homes comfortable and safe.

Overview

We are seeking a sharp, adaptable Call Center Supervisor to lead our customer service team through an exciting transition. A1 Plus uses a hybrid of human and AI-powered call handling for incoming calls, which means this is not a traditional phone-queue supervisor role. Instead, you will lead a small, high-impact team of customer service representatives whose focus is quality, accuracy, and revenue — auditing AI-handled bookings, managing escalations, recovering at-risk customers, and proactively driving booked work. Your leadership will ensure our customers receive a seamless experience and that our move to an AI-first model strengthens, rather than dilutes, our reputation for prompt, professional service.

Duties

Lead, coach, and develop a team of 3-4 customer service representatives in redefined roles focused on booking quality, exception handling, customer recovery, and outbound revenue
Audit AI-generated bookings for accuracy — correct trade (HVAC, plumbing, electrical, generator), job type, dispatch scheduling, and customer data — and correct issues before they reach the field
Own day-to-day exception and escalation handling for calls the AI routes to a human, ensuring complex and high-value opportunities are captured
Drive outbound and proactive revenue efforts, including unbooked estimate follow-ups, membership renewals, recall and aging-opportunity calls, and reschedule recovery
Manage the relationship with our AI call-center vendor (Avoca): flag recurring issues, request tuning, track resolution, and hold the vendor accountable to performance standards
Monitor key metrics — booking accuracy, conversion rate, and customer satisfaction on AI-first interactions — and implement improvements
Ensure accurate customer and service data flows cleanly into our systems (ServiceTitan)
Collaborate with technical and dispatch teams to relay customer needs accurately and keep schedules running smoothly
Keep the team engaged, clear on their value, and motivated through an evolving, technology-forward workflow
Ensure that Calls are classified properly in ServiceTitan and any 3rd party lead generator

Requirements

Proven experience in a customer service, call center, or operations role, ideally within a home services, trades, or other technical environment
Strong leadership skills with the ability to motivate, coach, and develop a team through change
Comfort working alongside technology and AI tools, with the judgment to recognize when an automated system is performing well and when it needs intervention
Excellent communication skills in English; bilingual (English/Spanish) abilities are a strong plus for serving our diverse community
Proficiency with computers, data entry, and CRM systems (ServiceTitan experience is advantageous but not required; training provided)
A quality-and-accuracy mindset, with the attention to detail to catch errors before they affect customers or technicians
Analytical skills to interpret performance data and turn it into process improvements
A proactive, revenue-minded approach — someone who sees freed-up capacity as an opportunity to grow the business, not just answer calls

Join us as a Call Center Supervisor and help lead A1 Plus into the next generation of customer service. We value adaptable, energetic leaders who thrive in a fast-paced, evolving environment and are eager to make a measurable impact on both our customers' experience and our growth.

Benefits:

401(k)
401(k) matching
Health insurance
Paid time off

Work Location: In person

Quick Apply

Refine Your Search

dispatch services supervisor jobs

Call Center Supervisor

Travel Logistics Coordinator - Human Services Program - Remote

Customer Service Operations Manager

Case Research & Coordination Specialist - Human Services Program - Remote

Plumbing Field Supervisor

Transportation Supervisor

Propane Bobtail Driver

Class A CDL Driver

Paramedic- Increased Starting Pay

Class A CDL Driver, M-F, Home for Dinner, Regional Routes!

Paramedic

Paramedic- Increased Starting Pay

CDL CLASS A ROAD DRIVER

Supervisor, Transportation Network Management

HVAC Service Manager

Traffic Control Supervisor - Albuquerque SWSS

Senior Commercial Heating Technician / Senior Gas and Oil Burner Service Technician

CDL Driver - Events Lead

HVAC Service Technician

CDL CLASS A ROAD DRIVER

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