Top 7324 Dispatch services supervisor Jobs

Dispatch & Escalations Supervisor
HONK —Remote
- $20 - $25 an hour
- Full-time
- Remote
- Mid-level
- Leadership
- 2 years
Quick Apply
4d
Interpretation Dispatch Coordinator
Lexikeet LLC —Remote
- $18 an hour
- Weekends as needed
- Remote
- Mid-level
- High school diploma or GED
- Team management
- Paid time off
- Flexible schedule
8d
Travel Logistics Coordinator - Human Services Program - Remote
The Workforce Group —Remote
- $27 - $29 an hour
- Extended hours
- Remote
- Background check
- Spanish
- Pass drug screening
Quick Apply
Operations Assistant
Nick's Lot Cleaning Services —Davenport, IA
- From $22 an hour
- 8 hour shift
- Remote
- Background check
- Google Workspace
- Computer literacy
- Paid training
- Opportunities for advancement
Quick Apply
12d
Field Operations Dispatch Supervisor
Camtel —Atlanta, GA
- $70,000 - $100,000 a year
- Mid-level
- 3 years
- High school diploma or GED
Quick Apply
Dispatch Supervisor
Recology —San Francisco, CA
- $92,640 - $115,800 a year
- Overtime
- Management
- Mid-level
- High school diploma or GED
- Wellness program
- Paid holidays
Dispatch Supervisor
Transdev —Hamden, CT
- $26 - $28 an hour
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Health insurance
- Dental insurance
Dispatch Supervisor
Hotwire Communications, LTD —Fort Lauderdale, FL
- Weekends as needed
- Spanish
- English
- Mid-level
- Paid parental leave
- Paid holidays
Quick Apply
13d
TikTok Shop - Dispatch Operations Control Supervisor, Sort Center
TikTok —Fontana, CA
- $97,200 - $151,200 a year
- Mid-level
- 3 years
- Analysis skills
- Paid parental leave
- Paid holidays
Dispatcher - Chemicals
PENCCO, Inc —Middlesex, NC
- $70,000 - $80,000 a year
- On call
- Microsoft Excel
- Microsoft Outlook
- Inventory management
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Dispatch Coordinator
Sunrise Irrigation LLC —Palm Harbor, FL
- $60,000 - $75,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Continuous improvement
- Health insurance
- Dental insurance
Quick Apply
Remote Customer Service Representative - UT
Metech Recycling —Salt Lake City, UT
- $20 an hour
- Full-time
- Remote
- Communication skills
- Entry level
- Time management
- Health insurance
- Dental insurance
Quick Apply
Ambulance Night Dispatch Supervisor
PREMIER MEDICAL TRANSPORT INC —Brea, CA
- $32.00 - $36.07 an hour
- 12 hour shift
- Mid-level
- High school diploma or GED
- Supervising experience
- Paid holidays
- Health insurance
Quick Apply
PT Package Dispatch Supervisor
UPS —Allegany, NY
- $26.25 - $42.65 an hour
- Part-time
- Mid-level
- Bachelor's degree
- US work authorization
- Health savings account
- AD&D insurance
Operations Supervisor
Ward Trucking, LLC —Raleigh, NC
- $65,000 - $85,000 a year
- Full-time
- Mid-level
- Travel
- Computer skills
- Wellness program
- Health savings account
Dispatch Supervisor Assistant
Transdev —New Carrollton, MD
- $21 - $27 an hour
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Health insurance
- Dental insurance
Dispatch Supervisor
Reworld Solutions, LLC —Niagara Falls, NY
- $69,100 - $91,900 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid parental leave
- Health savings account
Quick Apply
13d
Rail Supervisor - Trainee
King County —King County, WA
- $49.96 - $52.90 an hour
- Overtime
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Regional Dispatch Supervisor
Quinn Company —Santa Maria, CA
- $68,640 - $81,319 a year
- Overtime
- Mid-level
- 3 years
- Recruiting
Quick Apply
Transportation Dispatcher Supervisor
Ventura Transit System —Camarillo, CA
- Full-time
- High school
- Basic math
- HIPAA
Quick Apply

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Dispatch & Escalations Supervisor

HONK -
Remote

Quick Apply

Job Details

Full-time
$20 - $25 an hour
4 days ago

Qualifications

Staff supervision
Google Sheets
Team supervision
Managing teams in a customer support role
Coaching
Workplace dispute resolution
Incident Escalation
Frontline customer support management
Managing clients in a customer support role
Team development
Presentation creation
Customer support
Google Slides
Google Calendar
Team motivation (leadership skill)
Negotiation

Full Job Description

HONK is transforming the towing and roadside assistance industry by turning high-stress automotive moments into seamless, brand-enhancing experiences. With the highest customer satisfaction scores in the industry and a continued commitment to digital innovation and excellence, HONK remains a trusted partner for some of the nation’s largest insurers, fleets, automotive original equipment manufacturers (OEMs), and retailers.

At HONK, our Escalations Team is where the most complex, high-impact situations get resolved. As the Escalations Supervisor, you’ll lead a team of experienced specialists responsible for managing critical service issues, negotiating with service providers, resolving complex transportation and roadside assistance challenges, and ensuring exceptional outcomes for our clients, customers, and provider network.

This is a hands-on supervisor role where you’ll balance coaching and developing your team with actively stepping in to manage escalated calls, high-priority cases, and operational challenges in real time. You’ll partner closely with Operations leadership to drive service excellence, maintain operational consistency, and support new initiatives while helping your team perform at its best in a fast-paced, high-volume environment.

Responsibilities:

Actively manage and support live roadside assistance and transportation services, including high-priority and complex requests.
Serve as the primary escalation point for complex or sensitive cases, including customer, provider, and adjuster issues.
Take escalated calls, chats, and tasks as needed to maintain service flow and resolution timelines.
Provide real-time coaching, feedback, and guidance to specialists during active service management.
Monitor individual and team performance metrics, including scorecards, quality scores, attendance, and productivity.
Identify service risks, delays, or failures and intervene proactively to ensure successful completion.
Maintain situational awareness of queue volumes, staffing needs, and service priorities to support operational coverage.
Document and communicate trends, recurring issues, and process gaps, partnering with leadership on improvements.
Escalate issues appropriately to senior leadership or HR in real time, including performance concerns, morale issues, or policy-related matters.
Model HONK’s customer-first mindset and operational standards through direct service involvement.

Qualifications:

2+ years of experience leading or supervising a customer support, contact center, dispatch, logistics, or operations team.
Experience handling escalated customer or service issues in a fast-paced environment.
Strong coaching, conflict resolution, and decision-making skills.
Passion for coaching, developing, and motivating high-performing teams.
Strong customer service mindset with the ability to balance the needs of customers, clients, and service providers.
Calm, organized, and decisive under pressure.
Excellent judgment, follow-through, and problem-solving skills.
Comfortable providing direct feedback and making difficult operational decisions.

TO BE SUCCESSFUL YOU MUST:

Display a passion for developing people.
Learn and practice HONK’s leadership and coaching principles by serving your team first and following up with empathetic & kind actions.
Develop an expert understanding and competency in HONK’s systems, including Five9, Verint, and other internal systems.
Be proficient in Google Suite programs including e-mail, calendars, documents, spreadsheets, and presentations.
Possess excellent verbal, written, and presentation skills.

At HONK, we're a community of diverse and passionate individuals who believe in the power of remote work and the strength of inclusivity. As a remote-first company, we embrace the boundless possibilities of collaboration and flexibility, allowing our team members to thrive from anywhere in the US.

HONK is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions at HONK are based on merit, qualifications, and business needs without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by law.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Refine Your Search

dispatch services supervisor jobs

Dispatch & Escalations Supervisor

Interpretation Dispatch Coordinator

Travel Logistics Coordinator - Human Services Program - Remote

Operations Assistant

Field Operations Dispatch Supervisor

Dispatch Supervisor

Dispatch Supervisor

Dispatch Supervisor

TikTok Shop - Dispatch Operations Control Supervisor, Sort Center

Dispatcher - Chemicals

Dispatch Coordinator

Remote Customer Service Representative - UT

Ambulance Night Dispatch Supervisor

PT Package Dispatch Supervisor

Operations Supervisor

Dispatch Supervisor Assistant

Dispatch Supervisor

Rail Supervisor - Trainee

Regional Dispatch Supervisor

Transportation Dispatcher Supervisor

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