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Order Management Coordinator

Anything Possible Brands -
Springfield, MO

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Job Details

Full-time
$42,000 - $50,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Parental leave
Vision insurance
401(k) matching

Qualifications

Sales support
Microsoft Excel
Customer returns handling
Inventory management software
Administrative experience
High school diploma or GED
Data entry
Customer information system software

Full Job Description

Order management coordinator (Exempt)

ABOUT THE BRAND

Anything Possible Brands is a leading supplier of innovative fishing tackle offering a wide range of products for anglers of all ages and skill levels. We are growing steadily and are looking for a leader to elevate our customer facing operations.

ROLE

The Order management coordinator is responsible for order management, account services, and consumer relations within a fast-paced environment. This role serves as a key liaison between customers, sales, distribution, and internal operations to ensure accurate order processing, timely issue resolution, and a high level of service across all sales channels.

Essential Functions

Review and enter all APB online, and various customer orders. Ensure all required information is complete before releasing orders to the warehouse for fulfillment.

Review, validate, and approve orders for accuracy, pricing, and compliance prior to warehouse release
Monitor, troubleshoot, and resolve SPS Commerce document delivery errors related to orders, inventory advice, and other EDI transactions
Collaborate closely with the distribution team regarding order status, prioritization, grouping, and special handling requests including FOB collect and high‑priority shipments
Test, implement, and monitor SPS‑to‑NetSuite automation projects, escalating issues and documenting results as needed
Evaluate demand and confirm inventory availability, direct inventory allocation to retailers and internal sales representatives
Confirm receipt and inventory of purchase orders transmitted via EDI, following up as necessary to ensure accuracy
Facilitate resolution of over, short, and damaged (OS&D) issues by coordinating credit memo requests and reshipments, including repeated follow‑ups with Accounts Receivable as needed
Set up and maintain new customer profiles in NetSuite and Shopify, confirming credit approval, price levels, and payment terms
Monitor sample inventory and manage logistical distribution of samples to sales representatives and trade shows
Answer all consumer phone calls promptly and professionally to resolve issues and inquiries
Respond to all consumer email inquiries within 24 hours of receipt
Fulfill warranty claims and re-ship orders in accordance with company policy
Communicate and resolve APB Online order issues or cancellations
Track and report recurring product defects, consumer complaints, and distribution pain points
Respond to all consumer messages on Amazon and ensure claims and return requests are reviewed and resolved in a timely manner.
Perform all other order management, and customer service duties outlined above representing 80% of the role.
Perform logistics shipment tracking, data entry, and recordkeeping for international shipments, representing approximately 10% of the role
Provide operational and administrative support to the distribution team, representing approximately 10% of the role
Other duties as assigned.

QUALIFICATIONS

EDUCATION/CERTIFICATION: High School Diploma or GED. Associate degree or equivalent experience preferred.

REQUIRED KNOWLEDGE: Experience with ERP software (Netsuite, Oracle, Epicor)

DESIRED KNOWLEDGE: Experience with SPS Commerce or other EDI platforms. Familiarity with ecommerce and marketplace platforms (Amazon, Walmart, Target, Shopify etc.)

Experience supporting warehouse or distribution operations and sales support functions.

EXPERIENCE REQUIRED: 1-3 years of customer services, order entry, distribution, or account support experience.

SKILLS/ABILITIES: Strong attention to detail with the ability to manage large volumes of data accurately. Proficiency with ERP systems, EDI platforms, and Microsoft Excel. Ability to communicate professionally with internal teams, retailers, consumers, and vendors. Strong organizational and time management skills with the ability to prioritize competing deadlines.

Work Authorization: To be considered for this position, candidates must be legally authorized to work in the United States without current or future employer sponsorship.

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

TALKING: Ability to speak effectively and communicate clearly.

AVERAGE HEARING: Ability to hear average conversations.

REPETITIVE MOTION: Ability to work in repetitive motions and pressure involving fingers, hands and wrists.

FINGER DEXTERITY: Ability to regularly use hands to type.

AVERAGE VISION: Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

PHYSICAL STRENGTH: Ability to regularly lift, carry, push, pull, manipulate, and transport up to 25 pounds. Ability to sit for extended periods of time.

WORKING CONDITIONS

The work environment is a professional office environment.

MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

REASONING ABILITY: Ability to deal with a variety of variables under only limited standardization. Being

able to differentiate between performance standards required and performance

standards not meeting requirements.

MATHEMATICS ABILITY: Ability to add, subtract, multiply and divide in all units of measure using whole

numbers and common fractions.

LANGUAGE ABILITY: Ability to read, analyze, and interpret documents. Ability to communicate clearly.

Pay: $42,000.00 - $50,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Paid time off
Parental leave
Vision insurance

Application Question(s):

Please describe how you have utilized EDI platforms in your previous roles.
Please describe how you have optimized an ERP for customer service support functions, include the name of the ERP.

Experience:

Customer Service : 3 years (Preferred)

Work Location: In person

Quick Apply

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Order Management Coordinator

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Engineer

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