User ops
Safety Program Manager (Trust Building), TikTok Platform Responsibility
Location
:
San Jose
Employment Type
:
Regular
Job Code
:
A73520
Responsibilities
The TikTok Privacy & Responsibility Product division's goal is to meet all of our privacy, responsibility, and compliance requirements, while providing the best user experience to responsibly consume, create, and enjoy content on TikTok. We focus on building infrastructure and user-facing tools that uphold data transparency, empower user control, and earn trust at scale. As part of this team, you'll help shape the future of privacy on one of the world's most influential platforms, balancing regulatory demands with innovation and usability.
Platform Responsibility team builds the systems that keep our community safe.
You are responsible for developing product safety narratives (internal and external), in close step with XFNs, to demonstrate our responsibility. Your primary role is not that of an external spokesperson or a policy writer.
You will deeply understand product strategies and concepts, write the canonical narratives, coach the wider product org, and act as the trusted single point of contact.
What You Will Own
1. Build the Communication Tiering Mechanism
- Tier 1 — Proactive Trust Baseline. Run a recurring cadence of product methodology and roadmap updates to PR / GR / Legal, building mutual fluency before crises hit.
- Tier 2 — Major Launch Alignment. For every significant safety product launch, drive cross-functional pre-launch alignment: define risks, set communication prerequisites (Help Center articles, FAQs), ensure we ship with our story already told.
- Tier 3 — Thematic Deep-Dives. Identify recurring high-stakes topics (e.g., minor safety, predatory behavior governance, machine-moderation logic) and produce canonical internal references.
2. Shape Narrative, Not Just Summarize Facts
- Shift the team from reactive fact-collecting to proactive proposition-setting. Hold a clear point of view on what story we want to tell about safety philosophy, then mine facts to support it.
- Translate complex product mechanics into human-centric, press, and policy audiences.
- Maintain our safety design philosophy as a living document; ensure it is consistently reflected in product decisions and external statements.
3. Be the Single Point of Contact in High-Stakes Moments
- Serve as the strategic product-side POC for PR / GR / Legal on required communications.
- Lead product-side contribution to inquiries and crisis response, ensuring responses are strategically aligned, technically accurate, and free of over-promises.
4. Enable the Wider Product Org
- Coach PMs on narrative construction and stakeholder communication. Build a self-sustaining culture where product decisions ship with their story already articulated.
Qualifications
Minimum Qualifications
- Experience: proved experience in Trust & Safety, Policy Communications, Public Affairs, or Product Marketing within a social media platform. Proven track record of driving cross-functional initiatives (across Product, Comms, GR, Legal) without direct authority.
- Storytelling & Acumen: Demonstrated ability to translate highly technical product logic into persuasive, human-centric narratives. High sensitivity to industry trends, media appetite, and regulatory concerns — knowing instinctively what stories resonate with the public and what risks trigger scrutiny. (Writing samples required).
- Domain Expertise: Depth in at least one safety & compliance vertical (e.g., Minor Safety, Content Integrity, AI Safety) and working fluency with at least one major global safety regulatory regime (e.g., UK OSA / OFCOM, EU DSA, US state-level regimes).
- Language: Fluency in written and spoken Chinese is needed to manage stakeholders in China market.
Preferred Qualifications
- Prior experience operating directly inside a Trust & Safety product org, or serving as a regulator-facing communicator at a large platform company.
- Hands-on experience drafting formal, regulator-facing or media-facing materials.
Job Information
【For Pay Transparency】Compensation Description (Annually)
The base salary range for this position in the selected city is $93600 - $220400 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at
https://tinyurl.com/RA-request
