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Quick Apply
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Client Wellness Coordinator

The Couch Counselling and Support Services
Remote

Quick Apply

Job Details

Temporary | Part-time | Full-time | Contract
$25.46 - $30.66 an hour
14 hours ago

Benefits

Paid training
Health insurance
401(k)
Paid time off
Professional development assistance
Flexible schedule

Qualifications

Google Workspace
Teamwork
Writing skills
Administrative experience
High school diploma or GED
Certified Professional Coder
Communications
Productivity software
Associate's degree

Full Job Description

Position Summary

The Couch Counselling and Support Services is seeking a compassionate and organized Client Wellness Coordinator to provide exceptional non-clinical support to clients throughout their wellness journey. This fully remote position serves as a primary point of contact for client communications, appointment scheduling, intake coordination, referral support, and ongoing administrative assistance. The Client Wellness Coordinator helps ensure every client receives a welcoming, supportive, and seamless experience from their first inquiry through continued engagement with services.

The ideal candidate is empathetic, highly organized, and committed to delivering outstanding client service while maintaining professionalism and confidentiality.

Responsibilities

Client Support

Serve as the primary point of contact for clients through phone, email, chat, and secure messaging platforms.
Respond to non-clinical inquiries regarding counseling services, appointments, intake requirements, and available resources.
Provide prompt, courteous, and compassionate customer service.
Escalate clinical concerns or urgent matters to the appropriate licensed professionals.

Wellness Coordination

Coordinate new client intake and onboarding activities.
Schedule, confirm, reschedule, and cancel appointments.
Monitor client requests and ensure timely follow-up.
Support ongoing client engagement through proactive communication and service coordination.

Referral & Administrative Support

Receive and process incoming referrals from healthcare providers, community organizations, and self-referrals.
Maintain accurate electronic client records and documentation.
Perform data entry and update client information within company systems.
Prepare reports, correspondence, and administrative documents while maintaining confidentiality.

Client Experience

Follow up with clients regarding administrative questions and appointment-related needs.
Collect client feedback to support continuous service improvements.
Assist with wellness initiatives, educational programs, and client outreach activities.
Collaborate with internal staff to ensure a positive and consistent client experience.

Qualifications

Required

High school diploma or equivalent.
Minimum 1 year of experience in customer service, healthcare administration, behavioral health support, social services, medical office administration, nonprofit organizations, scheduling, call center operations, or administrative support.
Excellent verbal and written communication skills.
Strong organizational, multitasking, and time-management abilities.
Ability to work independently in a fully remote work environment.
Proficiency with Microsoft Office, Google Workspace, CRM systems, and web-based software applications.

Preferred

Associate's or Bachelor's degree in Business Administration, Healthcare Administration, Human Services, Psychology, Social Work, Communications, or a related field.
Experience working in a counseling practice, behavioral health organization, wellness center, healthcare setting, or nonprofit organization.
Familiarity with electronic health records (EHR), client management systems, scheduling platforms, or CRM software.
Previous experience supporting client intake, referrals, or appointment coordination.
Previous remote work experience.

Skills

Client communication
Customer service
Appointment scheduling
Intake coordination
Referral support
Organization
Time management
Attention to detail
Problem-solving
Team collaboration

Pay: $25.46 - $30.66 per hour

Benefits:

401(k)
Flexible schedule
Health insurance
Paid time off
Paid training
Professional development assistance

Work Location: Remote

Quick Apply

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