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Supervisor II, Transportation

Chick-fil-A Supply LLC -
Winter Haven, FL

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Job Details

Qualifications

Road transportation operations
Safety regulations
Writing skills
Regulatory compliance
Employee relationship building
English
Private fleet operations
Fleet compliance management
High school diploma or GED
Key Performance Indicators
Distribution management
Conflict management
Warehouse experience
Fleet safety management
Safety compliance in distribution operations
Negotiation in dispute resolution

Full Job Description

Overview:

The Transportation Supervisor will lead a team of drivers and navigators for the new Chick-fil-A Supply Distribution Center (DC) in Winter Haven, Fl. This individual, in collaboration with other leaders, will be responsible for executing safe and effective operations that meet the needs of the organization and its employees. Reporting directly to the Transportation Operations Manager, this person will lead a team dedicated to delivering exceptional customer service for Chick-fil-A restaurant Operators while ensuring safety and achievement of several critical key performance indicators (KPIs). The Transportation Supervisor will enable supply chain innovation unique to the food service industry. Most importantly, this person will lead in a way that supports Chick-fil-A’s vision and strategy while embodying the corporate purpose.

About Chick-fil-A Supply

Chick-fil-A Supply®, a wholly owned subsidiary of Chick-fil-A, Inc., is an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A restaurants. Chick-fil-A Supply® ensures restaurants have the food and products they need through a seamless delivery experience that extends Chick-fil-A's culture of care. For more information, visit cfa-supply.com.

Responsibilities:

Motivate, staff, schedule, and support a dynamic team responsible for delivering, transporting, unloading, and completing other outbound distribution tasks
Optimize driver/route assignments, including ensuring compliance with federal, state and local DOT guidelines regarding routing time and drivers’ hours of service
Troubleshoot issues with drivers during deliveries
Conduct restaurant delivery audits to ensure outstanding driver performance and to identify areas of operational improvements
Lead the processing of trip reports and other documentation
Monitor data (i.e. payroll entries) to enable effective tracking of expenditure
Support budget management of outbound transportation at the DC
Establish working relationships with store Operators as appropriate, driving the seamless integration between the DC and Restaurant operations and act as a liaison, balancing the needs of the Operator with the capabilities of the operation
Deliver high service levels to Operators and achieve Key Performance Indicators (KPIs)
Train and develop a strong team
Collaborate with the transportation manager regarding staff performance, identify and drive areas of improvement, and recognize team members’ outstanding performance
Support the Chick-fil-A vision and strategy by building a culture that aligns with the Chick-fil-A Supply values of care, safety, and excellence
Work closely with the DC Leadership Team, CFA Supply Services, and various business partners to ensure optimal alignment and collaboration
Complete other activities as required, as needs arise

Required Qualifications (Knowledge, Skills, & Abilities):

High school degree or similar
5+ years of experience with private fleet operations
Demonstrated experience with and functional knowledge of food service distribution, including outbound transportation procedures and regulations, transportation equipment, and performance metrics
Working knowledge of innovations in supply chain and warehouse operations
Knowledge of and ability to ensure compliance with general safety standards, quality specifications, and governmental requirements
Ability to complete physically demanding work, including consistently lifting up to 50 pounds
Ability to work a flexible schedule, including nights (10 p.m.-8 a.m.), weekends, holidays, and rotating shifts
Demonstrated ability to value both relationships and results and to put others above themselves
Strong aptitude to think critically, solve problems, and drive improvements in a professional and respectful manner
Exceptional organization, attention to detail, and communication skills
Strong ability to negotiate and resolve conflict by navigating confrontational situations to ensure all parties are treated with honor, dignity, and respect
Proficient in English (reading, writing, and speaking): to safely follow verbal instructions, complete documentation and paperwork, and accurately interpret labels, pick lists, scanner prompts, signage, and company communications.

Preferred Qualifications (Knowledge, Skills, & Abilities):

Bachelor’s degree
7+ years of experience with private fleet operations
Experience in warehouse operations, supporting in a food distribution or food manufacturing environment
Class A CDL
Knowledge of federal, state and local government regulatory requirements for driver labor scheduling and safety
Demonstrated success in operations and people leadership
Proficient in Microsoft Word, Excel, Outlook, and Access; experience with ERP, WMS, and TMS solutions

Required Years of Experience: 5 Travel Requirements: 10% Required Level of Education: High School Diploma Preferred Level of Education: Bachelor's Degree Relocation Assistance Provided: No

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