Top 18954 E mail manager Jobs

Customer Support Specialist
InfoTrack US —Oregon
- $40,160 - $60,000 a year
- Full-time
- Remote
- Fair chance
- Communication skills
- Entry level
- AD&D insurance
- Paid holidays
Quick Apply
Logistics Coordinator (Contingent)
Cryoport Systems —Remote
- $22 an hour
- Weekends as needed
- Remote
- Microsoft Outlook
- Mid-level
- High school diploma or GED
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CUSTOMER SERVICE Assistant Operations Manager
Long Distance Post/Belmont Telecom —Belmont, MA
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Customer Service Representative
Empower AI Inc. —Remote
- Computer Science
- High school diploma or GED
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Application Analyst
EGB Systems & Solutions —Lanham, MD
- Entry level
Data Entry Clerk
CNI College —Santa Ana, CA
- From $25 an hour
- Full-time
- Microsoft Excel
- Computer literacy
- Writing skills
- Health insurance
- Dental insurance
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Gate Manufacturing Division Manager's Assistant
Web Direct Brands —Odessa, FL
- Email
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Billing Specialist
Insight Exposure & Risk Sciences Group —Remote
- $58,000 - $64,000 a year
- Full-time
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- Microsoft Excel
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- Administrative experience
- Health insurance
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District Manager
Cricket Wireless —Columbus, OH
- Full-time
- Computer literacy
- Basic math
- English
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Analytics Manager, Marketplace
Collectors —Santa Ana, CA
- $105,611 - $171,462 a year
- Email
- Remote
- Master's degree
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Assistant Project Manager
TNT PLUMBING COMPANY —San Leandro, CA
- $30 - $50 an hour
- Full-time
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- Computer literacy
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Mail Room Clerk
ABM Industries —Mountain View, CA
- $27 - $36 an hour
- Full-time
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Customer Support - Loan Analyst
UFS LLC —Remote
- $65,000 - $75,000 a year
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- Writing skills
- Mid-level
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6d
Digital Comm/Web Services Manager
Galveston College —Galveston, TX
- Online Application
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- Entry level
- Paid holidays
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ACH Specialist
Heritage Family Credit Union —Rutland, VT
- $25 - $30 an hour
- 8 hour shift
- Computer literacy
- Research
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Data & IT Manager
Albany Damien Center —Albany, NY
- $70,000 - $75,000 a year
- Email
- Background check
- Computer Science
- Mid-level
- Health savings account
- Health insurance
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Regional HSE Manager
Exential —Colchester, VT
- Full-time
- Management
- High school diploma or GED
- In-person
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Component Shop Administrator
C&L Aviation Group —Bangor, ME
- From $19 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Health insurance
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Mail Carrier
Zetrick LLC —Valdez, AK
- From $174.69 a day
- Part-time
- 18 years or older
- Clean driving record
- 11+ years
- Paid holidays
- Health insurance
7d
NEI - Special Education Teacher with EL Endorsement
Noble Education Initiative, Inc. —Nashville, TN
- From $52,000 a year
- Full-time
- Background check
- Classroom
- Microsoft Excel
- Health savings account
- Health insurance
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Customer Support Specialist

InfoTrack US -
Oregon

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Job Details

Full-time
$40,160 - $60,000 a year

Benefits

AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Matching gift program
Paid time off
Vision insurance
401(k) matching

Qualifications

Phone communication
Customer support
Productivity software

Full Job Description

About InfoTrack

InfoTrack is a platform that seamlessly connects law firms to the courts and to the services that they need to litigate successfully. We're global leaders in legal technology with unparalleled expertise in forging integrations that can drastically improve the efficiency of law firms and the legal system.

As a highly ambitious company, we know that our people are critical to our success. That's why we're passionate about fostering a high-performance culture built on professional development, open communication, and transparent leadership. If you're smart, dedicated, and eager to help build a market-leading solution that makes a difference in the lives of our clients, join us.

About the role

In your role as a Customer Support Specialist, you are committed to delivering exceptional customer experiences and ensuring our clients maximize the value of our software. As we continue to grow, you are dedicated to being the first point of contact, and the friendly voice answering questions about our products and services, and providing world-class customer support, troubleshooting, and technical support.

This is a remote role, based in Pacific Time.

Responsibilities

Develop a comprehensive understanding of our legal tech solutions, staying up to date with new features and updates, and sharing this knowledge with clients to optimize their experience.
Gain knowledge about our clients, who are primarily law firms and legal professionals, and obtain a deep understanding of their unique needs.
Understand and learn how to use our client success tools, including Salesforce, Dialpad, and our own services to track and update client orders.
Handle and resolve customer concerns and issues promptly, ensuring a high level of customer satisfaction and retention.
Provide top-notch technical support to clients, including troubleshooting software issues, answering inquiries, and guiding them through the effective use of our products.
Track cases through to resolution. Escalate cases to other departments or technical leads as required.
Maintain accurate and detailed records of client interactions and support requests.
Act as the voice of the customer by collecting feedback, suggestions, and pain points to help improve our products and services continually.
Participate in regular performance and development meetings with your direct manager. Track and be responsive to your KPI’s, which will include average handling time, contacts per day, and customer satisfaction scores.
Assist with any, and all task to ensure customer satisfaction.
Contribute to the success of the team and the company.
Able to work collaboratively and cross-functionally with different departments.

Requirements

Knowledge and Skills:

You’re passionate about technology and for helping others to understand and use it.
Excellent communication skills
Strong interpersonal communication skills
Computer savvy—we sell software, so you need to be someone who can quickly learn how to use new technology and new websites and explain how they work to others. You should be comfortable using

Microsoft Office products, like Word and PowerPoint
Knowledge of legal services industry, preferred

Education and Experience:

2+ years of customer support (Phone, E-Mail and Chat) experience, which may include internships (previous experience in providing customer service & technical support for a software company is preferred)
Prior experience using a CRM, such as Salesforce or Zendesk, is preferred
Certifications, not applicable

Compensation

The anticipated starting base pay range for this role is listed below. Base salary is not the only component of our competitive total rewards package - you may also be eligible for bonus, commissions and other benefits as described below. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications.

$20.00 - $27.00 per hour

Benefits

What Sets InfoTrack apart
At InfoTrack, we’re committed to a workplace where everyone feels comfortable doing their best work and having fun! We also believe in a work/life balance that fulfills you while you’re here and supports you when you’re not. We built our benefits package to prove that we’re committed to you having everything you need.

Our benefits guide, located here, illustrates what we offer full-time employees and a sneak preview is below

401(k) Match
Medical, Dental, & Vision Insurance
Employer-funded Short/Long-Term Disability, Life, and Accidental Death & Dismemberment (AD&D) Insurance
20 Days of Paid Time Off (PTO)
11 Paid Holidays
“Be Me Time” off for mental health, re-charging, volunteering
Matching Gift Program

Our Commitment

We believe that the key to our success is you. Your unique background, life experience, knowledge, self-expression, and talent make you uniquely you. Who you are, what you have experienced, and how you think inspires us to be innovative and bold.

InfoTrack is an equal opportunity employer. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, ancestry, sex, gender identity and expression, national origin, citizenship, marital status, age, languages spoken, veteran status, color, religion, disability, sexual orientation, and beliefs.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Quick Apply

Refine Your Search

e mail manager jobs

Customer Support Specialist

Logistics Coordinator (Contingent)

CUSTOMER SERVICE Assistant Operations Manager

Customer Service Representative

Application Analyst

Data Entry Clerk

Gate Manufacturing Division Manager's Assistant

Billing Specialist

District Manager

Analytics Manager, Marketplace

Assistant Project Manager

Mail Room Clerk

Customer Support - Loan Analyst

Digital Comm/Web Services Manager

ACH Specialist

Data & IT Manager

Regional HSE Manager

Component Shop Administrator

Mail Carrier

NEI - Special Education Teacher with EL Endorsement

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