AWS ProServe is seeking a Principal Lead to help shape and drive Pan-Amazon engagement globally. This high visibility role is paving a new path for how ProServe supports our most strategic customers by helping ProServe teams globally connect Amazon’s operational excellence in Commerce, Supply Chain, AdTech/MarTech, and Customer Experience to production outcomes for enterprise customers. You will work alongside domain experts in Supply Chain, Commerce, Advertising, Connect, and Agentic AI to ensure their solutions reach customers across all industries and geographies through the right pursuit motions and delivery models.
You will work collaboratively across Strategy and Business Development, ProServe and delivery teams, domain experts, and partners to orchestrate complex pursuits that span multiple Amazon business units. This requires someone who thrives in ambiguity, leads through influence, and can navigate diverse and fast-moving international landscapes. This is a unique opportunity to join a team with direct engagement at the most senior levels of AWS and Amazon, helping prove that Pan-Amazon engagement creates measurably better outcomes for customers.
Key job responsibilities
- Help ProServe teams globally connect Amazon’s operational excellence in Commerce, Supply Chain, AdTech/MarTech, and Customer Experience to the AWS services and domain expertise that make it actionable for enterprise customers
- Orchestrate cross-domain pursuits when opportunities span multiple Amazon business units, aligning the right domain experts, sequencing engagement, and ensuring deals advance through qualification to close
- Serve as the primary ProServe bridge to Strategy and Business Development, making ProServe capabilities visible
- Support domain experts in making their production-proven solutions discoverable and deployable, ensuring what one team builds becomes available to every ProServe team globally
- Work with domain expert leads and regional advocates to support deal structure and ensure customer value is clear and delivery is feasible
- Engage partners during pursuit to confirm delivery capacity, expanding reach so solutions scale beyond direct ProServe involvement
- Drive the effort to build reusable integration assets so subsequent customers deploy in weeks what the first customer took months to build
- Navigate competing priorities across geographies, industries, and Amazon business units with high judgment and a bias for customer outcomes
- Lead milestone reviews and prepare evidence for investment decisions as the Pan-Amazon model matures.
A day in the life
No two days look the same. You might start by joining a regional team in EMEA to align on a multi-domain pursuit, then shift to working with a Supply Chain domain expert to package a solution for a new industry vertical. Afternoons could involve preparing a milestone review for senior leadership or connecting with a partner to confirm delivery capacity for a scaling engagement. You operate across time zones, business units, and industries — connecting dots that others don't see and ensuring the right people are in the right rooms at the right time.
About the team
This team is small, high trust, and operates with startup intensity inside Amazon’s scale. You will work across every geography and industry, partnered with domain experts who have built production-proven solutions connecting Amazon business units to enterprise customers. The team has direct engagement at the most senior levels of AWS and Amazon. We value people who move fast, think globally, and earn trust by making everyone around them more effective. If you want to help define how ProServe shows up for customers in a way that has never been done before, this is the team.
ABOUT AWS:
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
- 8+ years of cloud architecture and solution implementation experience
- Bachelor's degree in Computer Science, Math, or a related field
- Experience developing customer relationships and influencing key decision-makers
- degree in advanced technology, or AWS Professional level certification
- Knowledge of AWS services including compute, storage, networking, security, databases, machine learning, and serverless technologies
- Experience leading cross-functional initiatives across multiple business units, geographies, or matrixed organizations
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, CA, Santa Monica - 182,800.00 - 247,300.00 USD annually
USA, GA, Atlanta - 182,800.00 - 247,300.00 USD annually
USA, IL, Chicago - 182,800.00 - 247,300.00 USD annually
USA, NY, New York - 201,000.00 - 272,000.00 USD annually
USA, TX, Austin - 182,800.00 - 247,300.00 USD annually
USA, TX, Dallas - 182,800.00 - 247,300.00 USD annually
USA, VA, Arlington - 182,800.00 - 247,300.00 USD annually
USA, WA, Seattle - 182,800.00 - 247,300.00 USD annually
