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Air International Operations Coordinator (Air Freight Focus)

SEKO Logistics -
Irving, TX

Quick Apply

Job Details

Full-time
$63,000 - $75,000 a year

Qualifications

Export management
General freight transportation
Customs regulations compliance
Customer communication
Contract management
Teamwork
Air freight
Customer service
Operations coordination
Handling customer inquiries
Logistics customer service
Air cargo operations
Shipment tracking for distribution operations
Transportation sales
Customs brokerage management
Freight shipment tracking
Attention to detail
Air transportation logistics
Compliance documentation
Vendor communication
Logistics vendor relationship management
Delivery record maintenance
Customs documentation preparation
Order tracking
Air cargo transportation
Cross-functional collaboration
International trade regulations
Transportation documentation for distribution operations
Cross-functional communication
Customs clearance management

Full Job Description

Air International Operations Coordinator (Air Freight Focus)

Location: Irving, Texas

Employment Type: Full-Time

Role Summary

The Air International Operations Coordinator is responsible for executing compliant, on-time international air freight shipments end-to-end. This role coordinates booking, documentation, vendor/broker communication, and customer updates—preventing delays, fines, and service failures while protecting customer experience, cost, and operational reliability.

Key Responsibilities

Coordinate and process international air export shipments from A–Z
Obtain spot rates for air freight and trucking; quote customers and support routing decisions
Book shipments with airlines and truckers; arrange pickup/delivery trucking as needed
Prepare and validate required documentation (e.g., AWB details, commercial invoice, packing list, COO, etc.)
File AES/EEI and ensure export compliance requirements are met
Create shipper’s interest insurance policies when required
Track shipments proactively, identify risks early, and drive timely resolution of exceptions
Provide clear, proactive customer updates and set expectations throughout the shipment lifecycle
Ensure accurate shipment data and costing in CargoWise; provide updates within 24 hours of any shipment status change
Invoice customers and submit AP documentation to Accounting
Coordinate with customs brokers to support timely clearance; follow up on holds and escalate when needed
Assist with pricing negotiations, contract management, and carrier sales activities to optimize cost and service quality
Maintain audit-ready shipment files and clean operational records

Performance Expectations / Outcomes

High on-time execution across booking, cutoffs, departure/arrival, and final delivery
Zero (or minimal) documentation/compliance errors that cause delays, penalties, or holds
Timely and professional customer communication; fast closure of exceptions
Accurate, up-to-date CargoWise shipment data and costing

Required Skills & Competencies

Strong international air freight execution skills (booking, tracking, documentation, and delivery coordination)
Trade compliance and documentation discipline, including familiarity with:
IAC
CNA/IATA
DG
AES/EEI (and related export documentation requirements)
Excellent customer service and communication (clear, proactive, solutions-oriented)
High attention to detail; ability to manage multiple shipments simultaneously in a fast-paced environment
Strong coordination skills across customers, carriers, global agents, and brokers
Comfortable working in transportation systems (CargoWise experience strongly preferred)

Work Style

Proactive “control tower” mindset: anticipates issues, drives action owners, and closes the loop
Organized and process-driven with strong follow-through
Team-oriented, thrives in cross-functional environments

EEO Statement

We are an equal opportunity employer and value a diverse workforce. We do not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected status.

What We Offer

- Competitive compensation and a comprehensive benefits package.
- Exposure to a global logistics network and high-growth environment.
- Supportive team culture with career development opportunities.
- A 90-day trial period to ensure strong mutual fit and performance alignment.

About SEKO Logistics

SEKO Logistics delivers tailored transportation, logistics, forwarding, and warehousing solutions through a client-centric model that combines the scale and reach of a global provider with the agility and personalized service of a local partner. From eCommerce to white glove final mile, SEKO helps clients optimize their global supply chains with speed, transparency, and confidence.

Job Type: Full-time

Pay: $63,000.00 - $75,000.00 per year

Work Location: In person

Quick Apply

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