Top 5166 Ecommerce product support Jobs

Part-Time, Technical Support for a Cloud-based Multichannel e-Commerce platform - Remote
LTVplus —Remote
- $45 an hour
- Part-time
- Remote
- Communication skills
- Entry level
Ecommerce & Marketplace Specialist
Mindful, LLC —South Bend, IN
- $62,000 - $68,000 a year
- Full-time
- Salesforce
- Merchandising
- Mid-level
- 401(k)
- Parental leave
Quick Apply
Ecommerce & Technical Content - Bike Industry
Robert Axle Project & Old Man Mountain —Bend, OR
- From $27 an hour
- Full-time
- Background check
- Merchandising
- English
- Health insurance
- 401(k)
Quick Apply
5d
Ecommerce Manager
Pixio USA Inc —Torrance, CA
- $80,000 - $100,000 a year
- Full-time
- Merchandising
- 3 years
- Continuous improvement
- Paid holidays
- Health insurance
Quick Apply
Senior Ecommerce Marketing Specialist
Monument Metals —Frederick, MD
- $75,000 - $85,000 a year
- Full-time
- Social media management
- 5 years
- Merchandising
- Health insurance
- Dental insurance
Quick Apply
14d
eCommerce Marketplace and Website Coordinator
Children's Factory —Union, MO
- Full-time
- Mid-level
- 3 years
- Children
- Paid parental leave
- Paid holidays
Quick Apply
12d
eCommerce Specialist
Ave Maria Press —Notre Dame, IN
- Full-time
- Background check
- Sales
- Marketing
- Health savings account
- Health insurance
Quick Apply
Digital Content Designer
Net Health Shops, LLC —Eau Claire, WI
- $22 - $25 an hour
- Full-time
- Marketing
- Mid-level
- Microsoft Office
- Health savings account
- Disability insurance
Quick Apply
3d
Print-on-Demand Production Lead
OCEANCLOUD —Kent, WA
- $23 - $27 an hour
- Full-time
- Mid-level
- Business development experience
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
14d
Inside Sales Representative
Springer Controls Company —Yulee, FL
- $50,000 - $60,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- English
- Paid training
- Health insurance
Quick Apply
14d
Director of Websites & Ecommerce
Monin Gourmet Flavorings —Clearwater, FL
- Marketing
- 5 years
- Merchandising
- Paid holidays
- Health insurance
Quick Apply
Director of Accounting and Financial Operations
Ave Maria Press —Notre Dame, IN
- Weekends as needed
- Background check
- Office
- Finance
- Disability insurance
- Health insurance
Quick Apply
Paid Media Strategist
Evolutions Brands, Inc. —Lake Dallas, TX
- $70,000 - $85,000 a year
- Full-time
- Background check
- Marketing
- Mid-level
- AD&D insurance
- Paid holidays
Quick Apply
Sales Manager (B2B SaaS Sales)
LeadVenture —Lake Oswego, OR
- $75,000 - $155,000 a year
- Full-time
- Hybrid work
- Office
- 3 years
- Mentoring
- Health insurance
- Dental insurance
Quick Apply
5d
EDI Analyst – ERP & eCommerce
Trimlite —Puyallup, WA
- $70,000 - $115,000 a year
- Full-time
- Mid-level
- Office
- 3 years
- Health insurance
- Dental insurance
Quick Apply
E-Commerce Manager
BILLY Footwear —Kent, WA
- $85,000 - $100,000 a year
- Full-time
- Marketing
- Inventory management
- Merchandising
- Paid holidays
- Health insurance
Quick Apply
3d
Director of Category Management & Vendor Relations
MRCOOL, LLC —Hickory, KY
- Full-time
- Hybrid work
- Background check
- Finance
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
ITSM manager - Ecommerce
Cognizant —Phoenix, AZ
- $63,000 - $99,500 a year
- Full-time
- Hybrid work
- Office
- 8 years
- Supervising experience
- Paid parental leave
- Employee stock purchase plan
IWAE Sales Manager
HVAC Distributing LLC —Hickory, KY
- Full-time
- Background check
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
4d
Ecommerce, Photographer & Social Media Manager
The Artisan's Bench —Brighton, MI
- From $22 an hour
- Part-time
- Customer service
- Mid-level
- Team management
- 401(k)
- Paid time off
Quick Apply

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Part-Time, Technical Support for a Cloud-based Multichannel e-Commerce platform - Remote

LTVplus -
Remote

Apply Now

Job Details

Part-time
$45 an hour

Qualifications

Jira
Email customer support
Inventory management software
Managing clients in a customer support role
Customer support
Defect tracking tools
Email support
Client interaction via phone calls

Full Job Description

MRF 306886

Is This YOU? Then We Want to Meet You!
Our client is GoDaddy's multichannel listing and inventory management platform. It enables eCommerce sellers to list and sell products across major platforms like Amazon, eBay, Etsy, Walmart, and Google, while managing their inventory, orders, and shipping from a single centralized dashboard. As a PartTime, Tier 1 Support Guide in the Customer Care department, you serve as the first line of support for our client's merchants, focusing on resolving issues quickly and delivering an exceptional customer experience to help them grow their businesses.

Requirements

Experience 1+ year of customer support experience, preferably in SaaS, eCommerce, or technical support.
Industry Knowledge Familiarity with online marketplaces (Amazon, eBay, Etsy, Walmart) and how sellers manage listings, inventory, and orders.
Communication Skills Strong written communication skills, as the role is primarily asynchronous chat and emailbased.
Technical Skills Ability to troubleshoot technical issues methodically, such as API connections, data syncs, and browserbased applications.
Multitasking Comfort working with multiple tools simultaneously, including Intercom, billing platforms, admin dashboards, and Jira.
Mindset Customerfirst mindset with a dedicated focus on firstcontact resolution.

Who We Are LTVplus – Your Global Remote Team
At LTVplus, we’re all about delivering WOWworthy customer experiences for brands worldwide. We’re a remotefirst company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.

When you join LTVplus Your Mission will be to

Frontline Support Provide support to merchants via Intercom (async chat, inapp messaging, and email), maintaining a response time of under 5 minutes and a CSAT score of 95% or above.
Core Troubleshooting Troubleshoot core product issues including inventory sync discrepancies, listing publishing errors, channel connection/authentication problems, order management, and shipping label generation via the ShipEngine integration.
Integration Support Support marketplace integrations across Amazon, eBay, Etsy, Walmart, and Google Shopping Actions by understanding unique channel requirements, listing templates, and itemspecific fields.
Shopping Cart Connections Assist with shopping cart connections (Shopify, WooCommerce, BigCommerce), troubleshooting API connectivity, product import, and sync issues.
Billing & Subscription Management Guide merchants through billing and subscription inquiries using Recurly, including plan upgrades, downgrades, trialtopaid conversions, invoice issues, and cancellation flows.
Onboarding Support Support onboardingphase merchants during their 30day free trial with initial channel setup, product catalog creation, SKU management, listing template configuration, and first inventory syncs.
Internal Tool Optimization Leverage internal tools (Sellbrite Admin tool, Intercom workflows/Resolution Bot, Recurly, Jira Service Management, and the 245+ article knowledge base) to diagnose and resolve merchant issues efficiently.
Technical Escalation Escalate complex issues involving APIlevel failures, data integrity concerns, or platform bugs to Tier 2/TAM team members or engineering via Jira and the #sellbritecustomerissues Slack channel.
Documentation Contribution Contribute to knowledge base maintenance by identifying documentation gaps and flagging recurring issues in monthly QA summaries.

Nice to have

Experience with multichannel eCommerce platforms such as Sellbrite, ChannelAdvisor, Listing Mirror, Zentail, or similar systems.
Understanding of SKU management, inventory sync logic, FBA (Fulfillment by Amazon), and 3PL integrations like ShipStation or Deliverr/Flexport.
Familiarity with subscription billing systems like Recurly or Stripe.
Experience using Intercom or similar CRM/messaging platforms for customer support.
Basic understanding of APIs, webhooks, and how cloudbased integrations work.

Working conditions

Weekend Requirements Participation in a weekend oncall rotation.
Environment Part of a tightknit, collaborative team environment within GoDaddy's broader Commerce organization that operates under the philosophy of "Teamwork, not Meanwork".

Tech Checklist – Gotta Have It!
A reliable computer (preferably younger than 3 years) and a stable high

speed internet connection.
Experience working with Marketplace platforms such as Amazon, eBay, Etsy, Walmart, and Google Shopping Actions, et al.
A quiet, cozy workspace to handle calls and chats like a pro.

PLEASE FILL OUT THIS FORM Skills Assessment Form

(only shortlisted candidates will be contacted)

Rate USD45 per hour

Work type

Part-time

Department

Operations

Location

Remote

Apply Now

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