Top 264 Ecommerce solutions architect Jobs

Amazon Connect Solution Architect
AHU Technologies Inc —Washington, DC
- $87 - $92 an hour
- Full-time
- Hybrid work
- Computer Science
- System design
- Mid-level
- Work from home
Quick Apply
Web & eCommerce Project Manager (Open To Remote)
Simpson Strong-Tie Company Inc. —Plano, TX
- $93,400 - $158,800 a year
- Full-time
- Computer science
- Computer Science
- Marketing
- Paid jury duty
- Health insurance
Quick Apply
ERP Solution Architect, Amazon Robotics Business Applications and Solutions Engineering
Amazon.com Services LLC —Austin, TX
- $153,600 - $207,800 a year
- Full-time
- 3 years
- Children
- Senior level
- AD&D insurance
- Health insurance
Principal Proserve Cloud Architect, AWS Professional Services, Pan-Amazon Strategy and Growth
Amazon Web Services, Inc. —Dallas, TX
- $182,800 - $247,300 a year
- Full-time
- Computer science
- Computer Science
- Databases
- AD&D insurance
- Health insurance
10d
Senior Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery Excellence
Amazon Web Services, Inc. —Tempe, AZ
- $153,600 - $207,800 a year
- Full-time
- Computer science
- Azure
- Computer Science
- AD&D insurance
- Health insurance
Ecommerce Systems Sr. Architect
Pacific Sunwear Stores LLC —Anaheim, CA
- $132,242 - $150,000 a year
- Weekends as needed
- Ability to walk for extended periods
- Office
- Continuous improvement
- 401(k) matching
- Referral program
Quick Apply
Information Technology - Senior Principal Enterprise Architect, Digital Commerce & Marketing
Aritzia —Seattle, WA
- Full-time
- Salesforce
- DevOps
- System design
Sr. Solution Architect, Amazon Shipping
Amazon.com Services LLC —New York, NY
- $145,900 - $207,800 a year
- Full-time
- 3 years
- AWS
- Product management
- AD&D insurance
- Health insurance
Engineering Manager – E-commerce Post Purchase
Logitech —San Jose, CA
- $157,000 - $210,000 a year
- Online Application
- Hybrid work
- Computer science
- Oracle
- Computer Science
- Commuter assistance
- Paid parental leave
Principal Amazon Connect Architect - Remote
Optum —La Crosse, WI
- $112,700 - $193,200 a year
- Full-time
- Remote
- Microsoft Word
- Microsoft Excel
- Azure
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Engineering Manager, Ecommerce
Radwell International —Downers Grove, IL
- $145,000 - $210,000 a year
- Weekends as needed
- Azure
- 5 years
- Bachelor of Science
- Paid holidays
- Disability insurance
7d
UX/UI Designer
Cro Metrics —Austin, TX
- $45 - $85 an hour
- Full-time
- Remote
- JavaScript
- Senior level
- Leadership
- Health insurance
8d
Architect, IT Solution Marketing Technologies
Tractor Supply Company —Brentwood, TN
- Part-time
- Computer Science
- System design
- Office
- Paid parental leave
- Disability insurance
Presales Solution Architect - Amazon Connect
TTEC Digital —Austin, TX
- $110,000 - $150,000 a year
- Full-time
- Remote
- Salesforce
- 3 years
- Travel
- Health insurance
- Dental insurance
Quick Apply
Solution Architect: Business Systems Integration (Strategic Orchestrator)
BDA —Woodinville, WA
- $160,000 - $180,000 a year
- 18 years or older
- Salesforce
- Office
- AD&D insurance
- Paid holidays
Quick Apply
Salesforce Senior Technical Lead / Architect (Amazon Connect & Salesforce Service Cloud Voice)
NTT Ltd —Dallas, TX
- $143,175 - $238,625 a year
- Management
- Computer Science
- Bachelor of Science
- Health savings account
- AD&D insurance
2d
Senior Platform Architect (AWS and Amazon Connect)
CEDENT —Remote
- $40 - $60 an hour
- Computer Science
- 5 years
- Master's degree
- Dental insurance
- Vision insurance
eCommerce Technical Lead
Stellar IT Solutions LLC —Fort Lauderdale, FL
- $55 - $60 an hour
- System design
- Senior level
- Leadership
Quick Apply
Senior Solution Architect, Amazon Ads - Publisher Technology (PubTech)
Amazon.com Services LLC —New York, NY
- $153,600 - $207,800 a year
- Full-time
- Computer science
- Computer Science
- Windows
- AD&D insurance
- Health insurance
Senior AWS Data Architect with Amazon RedShift
Global IT Solutions USI —Washington, DC
- Engineering
- US work authorization
- Experience equivalent to degree accepted

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Amazon Connect Solution Architect

AHU Technologies Inc -
Washington, DC

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Job Details

Full-time
$87 - $92 an hour

Benefits

Work from home

Qualifications

AI chatbots
Performance dashboard reports
Dashboard development
Systems integration
Computer Science
Texting/chatbox tools
IT user and group management
Automation
Improving system uptime or availability
Resource planning methods
IT system monitoring
System performance optimization
AWS Certification
Cloud security management
Dashboard creation support
System design
Configuration management
Metrics Reporting
Mid-level
Improving operational efficiency
3 years
System maintenance
Information security compliance
Workforce planning strategy
Bachelor's degree in engineering
Solution architecture design
Change management for system development
Integration architecture
Cloud service support
Continuous improvement

Full Job Description

Job Description:
Short Description:

AWS Connect Specialist

Complete Description:

Employment Type: Contract w2/1099/C2C

Duties and Responsibilities:

Working closely with the Client and other District government stakeholders. The successful candidate will design, implement, and maintain the AWS Connect cloud-based contact center, ensuring optimal performance and alignment with business objectives.

Key Responsibilities:

1) Design and Configuration:

a) Design, document, and implement contact flows using the AWS Connect to ensure optimal and dynamic call routing based on business requirements.

b) Utilize Amazon Connect to develop and deploy chatbots and conversational AI for automated customer interactions within Connect contact flows.

c) Configure and maintain Amazon Connect instances, user profiles, routing profiles, and security profiles.

2) Metrics and Reporting:

a) Ensure all metrics required for Key Performance Indicator (KPI) management are collected and available within AWS Connect.

b) Configure and maintain custom dashboards and reports in Amazon Connect and Amazon QuickSight for business units to monitor team performance.

c) Regularly review usage data from Amazon Connect's cloud monitoring tools, such as Amazon CloudWatch, and report findings to the supervisor.

3) Outbound Campaigns and Surveys:

a) Set up and manage outbound voice campaigns and customer surveys using Amazon Connect Outbound Campaigns and Contact Flows.

b) Ensure campaigns comply with relevant regulations, including managing caller ID settings, call times, and contact attempts.

4) Integration and Optimization:

a) Design and implement integrations between AWS Connect and other systems, including CRMs, using AWS Lambda and other AWS services.

b) Continuously review and enhance designs based on feedback to improve operational efficiency, reliability, and availability of the contact center.

5) Security and Compliance:

a) Collaborate with security staff and supervisors to document and implement processes and procedures that ensure AWS Connect comply with District, OCIO, and relevant security controls.

b) Apply appropriate change control and configuration management processes for all modifications to the production environment.

6) Troubleshooting and Support:

a) Identify and resolve technical issues related to the AWS Connect environment, providing timely updates to the supervisor.

b) Implement system revisions to maintain and improve overall performance.

Education:

Engineering, or a related field or The equivalent combination of education and successful work experience

Qualifications:

Amazon Connect CCaaS Hands on experience, not AWS infrastructure.

Hands on AWS CI/CD experienceto deploy code and customize AWS connect services.

AWS certifications, such as AWS Certified Solutions Architect or Developer, can demonstrate expertise in the platform. (Preferred)

A minimum of 3 years Hands-on experience with Amazon Connect and other AWS cloud services is essential.

Experience with scripting and integrating various AWS services, such as Lambda, DynamoDB, and S3, to build and enhance contact center functionalities.

Experience with other cloud platforms and a strong understanding of Voice over IP (VoIP), Customer Experience (CX) strategies, and system integration.

In-depth, hands-on experience with Amazon Connect, including contact flow creation, call routing, and user management.

Demonstrated experience configuring and utilizing Amazon Connect's native reporting and dashboard capabilities for KPI management.

Experience with other AWS services that integrate with Amazon Connect, such as Lambda, Lex, and S3.

Strong understanding of workforce optimization (Forecast Capacity planning and Scheduling, FCS), best practices and how to implement them within the AWS Connect ecosystem.

Proven ability to work effectively with cross-functional teams, including IT project managers, business analysts, security staff, and business leaders.

Effective communication skills for gathering requirements, providing technical explanations, and collaborating with stakeholders.

Skills Matrix

Hands on experience w/ Amazon Connect CCaaS, not AWS infrastructure

Hands on AWS CI/CD experience to deploy code and customize AWS connect services

Hands-on experience with Amazon Connect and other AWS cloud services is essential.

Scripting and integrating various AWS services, such as Lambda, DynamoDB, and S3, to build and enhance contact center functionalities.

Experience with other cloud platforms and a strong understanding of Voice over IP (VoIP), Customer Experience (CX) strategies, and system integration.

In-depth, hands-on experience with Amazon Connect, including contact flow creation, call routing, and user management.

Demonstrated experience configuring and utilizing Amazon Connect's native reporting and dashboard capabilities for KPI management.

Experience with other AWS services that integrate with Amazon Connect, such as Lambda, Lex, and S3.

Workforce optimization (Forecast Capacity planning and Scheduling, FCS), best practices and how to implement them within the AWS Connect ecosystem.

Bachelor's degree in Computer Science, Information Technology Engineering or a related field; The equivalent combination of education and experience

AWS certifications, such as AWS Certified Solutions Architect or Developer, can demonstrate expertise in the platform

Flexible work from home options available.

Quick Apply

Refine Your Search

ecommerce solutions architect jobs

Amazon Connect Solution Architect

Web & eCommerce Project Manager (Open To Remote)

ERP Solution Architect, Amazon Robotics Business Applications and Solutions Engineering

Principal Proserve Cloud Architect, AWS Professional Services, Pan-Amazon Strategy and Growth

Senior Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery Excellence

Ecommerce Systems Sr. Architect

Information Technology - Senior Principal Enterprise Architect, Digital Commerce & Marketing

Sr. Solution Architect, Amazon Shipping

Engineering Manager – E-commerce Post Purchase

Principal Amazon Connect Architect - Remote

Engineering Manager, Ecommerce

UX/UI Designer

Architect, IT Solution Marketing Technologies

Presales Solution Architect - Amazon Connect

Solution Architect: Business Systems Integration (Strategic Orchestrator)

Salesforce Senior Technical Lead / Architect (Amazon Connect & Salesforce Service Cloud Voice)

Senior Platform Architect (AWS and Amazon Connect)

eCommerce Technical Lead

Senior Solution Architect, Amazon Ads - Publisher Technology (PubTech)

Senior AWS Data Architect with Amazon RedShift

I want to receive the latest job alert for ecommerce solutions architect

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