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Patient Access Coordinator I - 12:00pm to 8:30pm Swing shift (ED)

Boston Medical Center -
Brighton, MA

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Job Details

Full-time
$20.70 - $30.76 an hour

Benefits

Health insurance
Dental insurance
Flexible spending account
Paid time off
Vision insurance
403(b)
Opportunities for advancement

Qualifications

Customer communication
High school diploma or GED

Full Job Description

Patient Access Coordinator I - 12:00pm to 8:30pm Swing shift (ED)

48670

736 Cambridge St, Brighton, Massachusetts, United States, 02135

Full Time

POSITION SUMMARY:

Customer service liaison for the first impression of the medical center. Greets patients, accurately obtains all demographical information, obtains all regulatory data( HIPPA, Medicare, Mass Pro, JACHO, DPH, Emtala, Subscriber, Health Care Proxy), obtains appropriate signatures from patients along with providing patients with regulatory paperwork. Assures eligibility of insurance date along with collection of copays. Identifies the patient correctly through the EMPI search, and re verifies with patient including re-verification when bracelet is put on patient. Prints appropriate paperwork and escorts patient to location. Answers telephones, works on quality checks of registrations. Assists all hospital departments in facilitating the accurate registration of patients in order for areas to be able to do their job functions. Handles day to day bed placement including scheduled, urgent and emergency admission functions of admitting, transferring, discharging, including all death procedures. Works closely with scheduling and precertification areas within Patient Access.

Position: Patient Access Coordinator I

Department: Patient Access

Schedule: Full Time, 12:00pm to 8:30pm Swing shift (ED)

ESSENTIAL RESPONSIBILITIES / DUTIES:

II. Job Relationships:

Scheduling
Precertification
Inpatient and outpatient departments/floors
Care Management
Medical Records
Billing
Patient Information

III. Authority:

IV. A. Responsibilities/Essential Functions:

1.) "Provides superior customer service to internal and external clients, customers,

and patients as referenced in the Service Excellence Standards."

2) Obtains accurate patient information and enters into the Meditech computer system

Chooses correct medical record number
Verifies and updates all demographical information/date of birth-address-maiden name-social security number
Verifies and updates all insurance information
accurate reason for visit
accurate physicians-primary care-attending-referring
accurate locations and status
accurate services
accurate occurrence codes

3) Obtains all regulatory data

Health Care Proxy/advance directives
HIPAA Notices
Medicare secondary payer questions
Medicare rights/secure horizon/blue cross 65/secure horizons
race and ethnic background

4) Obtains accurate insurance information according to policies

obtains accurate insurance name/address/telephone number and identification number
checks eligibility for several insurances according to policies
verifies insurance in the computer

5) Obtains signatures according to policies

General consent of treatment
Hipaa receipt of privacy notice
Financial releases

6) Checks quality of own registrations daily

-Runs revenue log daily- corrects and passes into assigned lead

7) Assigns beds for patients according to service and diagnosis

Keeps current census and accurate admission log
Performs transfers and activations in a timely manner

8) Shows respect for confidentiality at all times

9) Answers phones with name and department within 3 rings

10) Knows all down time procedures

11) Is knowledgeable on death process

obtains report of death
fills out organ bank sheet and reports death to organ bank (except for ED)
fills out death certificate
fills out death log

12) Cross trains to several different areas of Patient Access registration

13) Assumes Patient Access front desk responsibilities as needed

14) Follows all departmental policies and procedures

B. Responsibilities/Non-Essential Functions:

1) Assures area they are working in is stocked for next shift

2) Cleans off printers at end of shift

3) Cleans off faxes

4) Assures food is out of refrigerator weekly

5) Tells supervisor if supplies are low

6) Cleans area where worked daily

7) Throws all confidential papers in recycle bin

V. Reporting Requirements:

Reports to Team Leaders/ Supervisor and Managers of Patient Access

Reports to Administrative Director of Patient Access

VI. Accountability:

Accountable for exceptional customer services
Accountable for accurate demographical and revenue cycle data entry
Accountable for confidentiality
Accountable for all regulatory requirements
Accountable for getting appropriate signatures and paperwork generated /Consent of treatment.
Accountable to check revenue log daily and to turn it into a lead
Accountable to follow all policies and procedures of the department and medical center
Accountable for all essential and non-essential functions

VII. Qualifications:

Minimum Education: High School Graduate or G.E.D.

Some College preferred

Minimum Experience: 2-4 years in a health care setting with medical terminology and registration/check in experience is preferred. Insurance knowledge preferred.

Minimum skills/abilities: Ability to multitask

Excellent customer service skills

Excellent communication skills

Hours: 12:00pm-8:30pm

Compensation Range:

$20.70- $30.76

This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, and licensure/certifications directly related to position requirements. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), contract increases, Flexible Spending Accounts, 403(b) savings matches, earned time cash out, paid time off, career advancement opportunities, and resources to support employee and family wellbeing.

Equal Opportunity Employer/Disabled/Veterans

According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

Apply Now

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ed shift coordinator jobs

Patient Access Coordinator I - 12:00pm to 8:30pm Swing shift (ED)

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