Department: Data Services
Location: Plano, TX; New Orleans, LA; Columbia, SC; Indianapolis, IN; Remote
Reports To: Director, EDI
Job Summary
The EDI Coordinator is the entry point into the EDI job family at Selerix. This role provides the coordination and communication backbone that keeps the EDI team’s work moving—supporting carrier outreach, monitoring file transmissions, maintaining documentation, and ensuring that analysts have what they need to build and maintain client files without delay or dropped context.
This is a learning role. The EDI Coordinator is not yet independently building EDI files—that comes with the Analyst level—but they are developing the foundational knowledge, habits, and relationships that make a great EDI professional. The role is the first step in a well-defined career path toward the EDI Analyst, Senior EDI Analyst, and Lead EDI Analyst levels.
The Coordinator is the connective tissue between clients, carriers, CSMs, and the EDI analysts who own the technical work. That connectivity has real value—and real accountability. When handoffs fail, client relationships and carrier integrations pay the price.
Key Responsibilities
Transmission Monitoring & Escalation
- Monitor EDI file transmissions daily against expected schedules; identify delays, failures, or missing acknowledgments
- Escalate errors to the assigned EDI Analyst with sufficient context—file name, carrier, error type, timing, and any relevant history
- Maintain a log of open transmission issues; track status and resolution with no gaps in documentation
- Learn to interpret transmission reports and carrier acknowledgment codes as part of the development pathway toward independent troubleshooting
Carrier Communication & Outreach
- Manage routine carrier outreach on assigned accounts under the direction of the EDI Analyst—setup confirmations, test file acknowledgments, and basic coordination
- Document all carrier communication in the system of record; ensure the assigned analyst is always current on carrier status
- Flag carrier communication gaps, non-responses, or spec changes to the assigned analyst immediately; do not let carrier silence sit
Documentation & File Maintenance
- Maintain accurate documentation of EDI file specifications, carrier preferences, and client-specific requirements for assigned accounts
- Update documentation promptly when specs change; documentation should be current enough that another team member could step in without losing context
- Support the assigned analyst in keeping the file setup tracker current through the implementation and go-live process
Process Support & Learning
- Support EDI Analysts with defined tasks during busy periods—this is not cleanup work; it is how skills are built
- Ask questions that go beyond task completion; understand why the process works the way it does, not just how to execute it
- Actively pursue EDI fundamentals through assigned learning, job shadowing, and direct practice
- Participate in team discussions, ask clarifying questions, and use every escalation as a learning opportunity
Cross-Team Coordination
- Communicate clearly and promptly with CSMs and Case Build when information is needed; do not let coordination gaps sit
- Flag requirements that arrive incomplete or after the point when clean setup is still possible—the sooner the issue is raised, the less it costs
- Build relationships with adjacent teams that make the handshake work; the EDI Coordinator is often the first point of contact when coordination breaks down
Must be eligible for US employment
We offer the following benefits:
- Medical, Dental and Vision insurance
- 4 weeks paid time off (PTO)
- 9 paid holidays
- Tuition Reimbursement
- 401K (with match)
- Basic Life
- Long-Term Disability
