Company Overview
MTS is a leading HIT company focused on delivering innovative technology solutions that support our healthcare providers and improve their ability to provide exceptional patient care.
We work exclusively with healthcare organizations across the United States, providing comprehensive and cost-effective HIT and cloud solutions. Many on our staff have extensive experience working in healthcare – that’s helped MTS provide expertise to a client base that includes community health centers, ambulatory and specialty clinics, integrated networks, associations, and other healthcare-focused organizations.
Our Core Values:
- We make it easy to do business with MTS
- We create a fun, high-energy atmosphere
- We always do the right thing
- We always think long term
- We lead by serving others
- We are always learning and growing
The eClinicalWorks (eCW) Clinical EHR Trainer is responsible for delivering training, workflow optimization, and consulting services to healthcare organizations utilizing eClinicalWorks.
This role serves as a trusted advisor to providers, nurses, medical assistants, front-office staff, and organizational leadership by helping clients maximize their EHR investment through best-practice workflows, system optimization, and user education.
The ideal candidate possesses strong clinical workflow knowledge, exceptional communication skills, and extensive experience with eClinicalWorks.
Work Schedule
- Day Shift, occasional evening training sessions based on client needs.
- Full-Time Remote with intermittent travel to client sites (travel averages 30-40% throughout the year, occasionally travel may reach 60%).
- Weekend travel may be required based on project schedules, client needs, and onsite engagement requirements.
Core Responsibilities
- Deliver remote and onsite eClinicalWorks training for providers, clinical staff, administrative users, and leadership teams.
- Conduct workflow discovery sessions and assess current-state clinical operations.
- Develop recommendations for workflow improvements and EHR optimization.
- Configure and support templates, order sets, structured data, alerts, and clinical documentation workflows.
- Facilitate training sessions and optimization workshops.
- Create training materials, quick reference guides, and workflow documentation.
- Support EHR implementations, upgrades, go-lives, and post-go-live optimization efforts.
- Assist clients with adoption of new eCW functionality and best practices.
- Collaborate with project managers, consultants, and technical teams to ensure project success.
- Build strong client relationships through exceptional customer service and subject matter expertise.
- Document consulting activities, findings, recommendations, and project deliverables.
Key Skills and Experience
Must Have
- Extensive knowledge of eClinicalWorks.
- Strong understanding of ambulatory clinical workflows.
- Experience training providers, nurses, medical assistants, and front-office staff.
- Knowledge of clinical documentation, orders, labs, referrals, and patient intake workflows.
- Experience conducting workflow analysis and optimization.
- Strong presentation and facilitation skills.
- Excellent written and verbal communication skills.
- Ability to manage multiple projects and priorities.
- Experience creating training materials and documentation.
- Strong customer service and relationship management skills.
Preferred
- eClinicalWorks EMR Certification
- Experience with EHR implementations and go-live support.
- FQHC and Community Health Center experience.
- Quality reporting, Clinical Quality Measures (CQMs), UDS, or value-based care experience.
- Knowledge of healow products and patient engagement tools.
- Experience with workflow redesign and change management.
- Familiarity with Epic, NextGen, athenahealth, or other ambulatory EHR platforms.
Experience
- 3+ years of eClinicalWorks experience required.
- 3+ years of healthcare training, consulting, or clinical operations experience preferred.
- Experience working in physician practices, community health centers, or ambulatory healthcare settings preferred.
- Clinical background (MA, LVN, RN, Practice Management, or equivalent healthcare experience) preferred.
Salary Range: $70,000-85,000 per year dependent upon experience.
Offers of employment are contingent upon successful completion of job specific requirements, which may include a drug test, in accordance with applicable law.
MTS is an Affirmative Action/Equal Employment Opportunity employer. We will not discriminate against employees or applicants for employment on any legally-recognized basis including, but not limited to: veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability or any other protected class under federal, state, or local law.
Pay: $70,000.00 - $85,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Are you willing to travel intermittently, 30-40%?
Experience:
- eClinicalWorks: 3 years (Required)
Work Location: Remote
