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Instructional Designer, Donation Operations Education & Training

LiveOnNY
Long Island City, NY

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Job Details

Full-time
$69,000 - $103,000 a year
9 days ago

Benefits

Health insurance
Dental insurance
Flexible spending account
Paid time off
Vision insurance
Life insurance
Retirement plan

Qualifications

Microsoft Excel
Microsoft Outlook
Software troubleshooting
Articulate Storyline
Content editing
Content writing
Communication platforms
Bachelor's degree
Collaborative technology platforms
Microsoft Teams
360Learning
E-learning platforms
Enterprise Learning Management
LMS
Adult learning
Certified Learning & Development Professional (CLDP)
Technical Proficiency
Adult education
Instructional design

Full Job Description

Summary

Overview

The Instructional Designer develops, deploys, and maintains high-quality learning solutions that support donation operations performance, workforce readiness, and regulatory compliance in a 24/7 clinical environment. This role partners with operational leaders, subject matter experts (SMEs), Quality, and Compliance to translate complex clinical and operational requirements into effective, measurable training and competency materials across modalities (eLearning, virtual instructor-led training, instructor-led training, simulations, job aids, and performance support tools). Training and documentation must be traceable, defensible, and audit-ready, consistent with the expectations that govern OPO operations (including CMS OPO Conditions for Coverage, OPTN/UNOS policy, and applicable federal/state requirements).

ESSENTIAL DUTIES & RESPONSIBILITIES

Instructional Design & Development

Conduct needs analysis and performance analysis; define measurable learning objectives and success metrics.
Design and develop engaging learning experiences using adult learning principles and sound instructional design methods (e.g., ADDIE, iterative/agile approaches).
Create storyboards, scripts, knowledge checks, assessments, and facilitator/participant materials.
Develop eLearning using Articulate 360 (full suite), including interactive modules, scenario-based learning, software/process simulations, and microlearning assets.
Build practical performance support resources (checklists, quick-reference guides, job aids, workflow maps) that reinforce real-world execution.

Learning Management System (LMS) Implementation & Administration Support

Package, publish, and deploy content to the LMS (e.g., SCORM/xAPI as applicable); test functionality and learner experience.
Configure and maintain course shells, curricula/learning paths, assignments, prerequisites, and completion rules (within assigned permissions).
Support reporting and compliance tracking: run reports, troubleshoot completion issues, and ensure training records are accurate and readily retrievable for audits.
Maintain version control, change logs, and archival processes for training and competency documentation.

Regulatory & Audit Readiness Alignment

Partner with Quality/Compliance and operational SMEs to ensure learning solutions reflect current policies, procedures, and regulatory expectations.
Ensure training documentation supports traceability and audit readiness (e.g., learning objectives tied to requirements; evidence of completion and competency validation where applicable).
Incorporate updates arising from internal reviews, audit findings, occurrences, nonconformances, corrective actions, and process changes into relevant learning assets.

Stakeholder Partnership & Project Execution

Facilitate structured design conversations with SMEs to extract content, validate accuracy, and confirm workflow alignment.
Manage multiple projects with competing priorities; communicate timelines, risks, dependencies, and progress updates.
Apply quality standards, templates, and design governance to ensure consistency across the training portfolio.

Measurement, Evaluation & Continuous Improvement

Build evaluation plans (e.g., reaction, learning, and performance measures); analyze results to recommend improvements.
Monitor content effectiveness and usability; iterate based on learner feedback, performance data, and stakeholder input.

Other Expectations

Support a 24/7 operational environment; occasional after-hours work may be required during releases, critical updates, or operational needs.
Other duties as assigned.

REQUIRED QUALIFICATIONS

Education/Experience

Bachelor’s degree in Instructional Design, Education, Learning & Development, Communications, or related field (or equivalent combination of education and experience).
5–7 years of professional instructional design experience, preferably in healthcare or another highly regulated environment.

Tools & Technical Skills

Intermediate working knowledge of Articulate 360 (full suite) (e.g., Storyline, Rise, Review, and related tools) with a portfolio demonstrating applied work.
Intermediate working knowledge of LMS platforms (course setup, assignments, reporting, troubleshooting learner issues, maintaining training records).
Proficiency with Microsoft 365 (Word, PowerPoint, Excel, Outlook) and collaboration platforms (e.g., SharePoint/Teams).

Instructional Competencies

Strong command of adult learning theory and instructional design methodologies; ability to translate complex processes into clear, usable learning.
Excellent writing, editing, and visual communication skills; high attention to detail and quality assurance.
Ability to work effectively with SMEs and leaders; comfortable driving consensus and maintaining deadlines.

Preferred Qualifications

Experience supporting clinical operations, donation/transplant workflows, or other time-sensitive healthcare environments.
Familiarity with regulatory frameworks relevant to OPO operations (e.g., CMS requirements, OPTN/UNOS policy, HRSA expectations, OSHA/HIPAA, and applicable state requirements).
Experience with simulation-based learning, scenario-based design, and competency validation approaches.
Professional certification (ATD CPTD/CPLP, CTP, or similar).

CORE COMPETENCIES (SUCCESS PROFILE)

Compliance-minded, detail-oriented, and comfortable designing for audit readiness and traceability.
Strong project management habits: prioritization, documentation, communication, follow-through.
Collaborative and service-oriented; able to translate stakeholder needs into effective learning solutions.
Continuous improvement mindset; iterates based on data and operational feedback.

PHYSICAL DEMANDS / WORK ENVIRONMENT

Typical office/clinical environment demands may include prolonged sitting/standing, use of computers and standard office equipment, and occasional travel to operational sites or partner hospitals.

Salary Range: $69,000- $103,000

Pay: $69,000.00 - $103,000.00 per year

Benefits:

Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance

Application Question(s):

Will you now, or in the future, require employer sponsorship (e.g., H-1B visa status, OPT, etc.) to legally work in the United States?

Work Location: In person

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