Top 51706 Eligibility services representative Jobs

Eligibility Screening Services Representative- Onsite
Eastern New Mexico Medical Center —Roswell, NM
- Full-time
- Office
- High school diploma or GED
- In-person
Quick Apply
QCM/SSHO ( Qualitiy Control Manager and Site Safety Health Officer)
BryMak & Associates —Groton, CT
- $90,000 - $100,000 a year
- Full-time
- Background check
- CPR Certification
- Engineering
- Health insurance
- Dental insurance
Quick Apply
Director of Patient Financial Services
Steele Memorial Medical Center —Salmon, ID
- Full-time
- Hospital
- Office
- 3 years
12d
Inpatient/ Primary Care Physician
Kedren Community Health Center Inc —Los Angeles, CA
- $185,000 a year
- On call
- CPR Certification
- Medicine
- BLS Certification
Quick Apply
Psychiatrist - Richmond, KY
White House Clinics —Richmond, KY
- Full-time
- Medicine
- Psychiatry
- Nursing home
- Paid holidays
- Loan repayment program
Quick Apply
Kettering College Chair Associate Professor - Physician Assistant
Kettering Health —Kettering, OH
- Full-time
- Doctoral degree
- BLS Certification
- ACLS Certification
Bilingual Float Patient Service Representative
Carolina Health Centers, Inc. —Greenwood, SC
- Full-time
- Spanish
- Clean driving record
- Microsoft Excel
Quick Apply
Physician - Internal Medicine
Loyal Source Government Services —El Paso, TX
- $200 an hour
- Full-time
- CPR Certification
- Medicine
- Microsoft Excel
Quick Apply
Clinical Testing Psychologist
KEY POINT HEALTH SERVICES INC —Aberdeen, MD
- Part-time
- Adults
- Mid-level
- 3 years
Quick Apply
Certified Veterinary Technician - Emergency Day Shift
Madison Veterinary Specialists —Monona, WI
- $24 - $27 an hour
- Full-time
- CPR Certification
- 5 years
- Computer literacy
Quick Apply
Medical Director
Bethel Family Clinic Inc. —Bethel, AK
- $175,000 - $250,000 a year
- Full-time
- Background check
- Nursing
- Medicine
- Loan repayment program
- Relocation assistance
Quick Apply
Hospice Clinical Manager
Affinity Hospice Management LLC —South Portland, ME
- Full-time
- CPR Certification
- Nursing
- RN License
Quick Apply
9d
Dentist
K'ima:w Medical Center —Hoopa, CA
- $180,000 - $240,000 a year
- Full-time
- CPR Certification
- Dental office
- Doctoral degree
- Continuing education credits
- Health insurance
Quick Apply
Certified Social Worker
Bad River Health & Wellness Center —Ashland, WI
- $30 - $35 an hour
- Full-time
- Background check
- LMFT
- Master of Social Work
- Health insurance
- 401(k)
Quick Apply
Immigration Staff Attorney
Step Forward Foundation —Morgan Hill, CA
- $75,000 - $90,000 a year
- Full-time
- Hybrid work
- Spanish
- Doctoral degree
- Writing skills
- Paid holidays
- Health insurance
Quick Apply
Prior Authorization Representative - IN PERSON/Part TIme
Ortho Montana —Billings, MT
- From $16 an hour
- Part-time
- Background check
- Medical office experience
- HIPAA
Quick Apply
4d
Board Certified Behavior Analyst (BCBA)
InBloom Autism Services —Pewaukee, WI
- $72,000 - $90,000 a year
- Full-time
- Background check
- Applied behavior analysis
- HIPAA
- Paid training
- Continuing education credits
Quick Apply
Licensed Insurance Customer Service Representative
Mike McClaskie Insurance Agency —Grove City, OH
- $40,000 - $50,000 a year
- Full-time
- Background check
- Office
- In-person
- Paid time off
- 401(k) matching
Quick Apply
Licensed Practical Nurse (LPN) - Buffalo Valley, FT, Nights
EverTrue —Lewisburg, PA
- $23.55 - $37.75 an hour
- Weekends as needed
- CPR Certification
- Nursing
- BLS Certification
- Paid jury duty
- Health insurance
Quick Apply
Licensed Practical Nurse (LPN)- Buffalo Valley - FT, Evenings
EverTrue —Lewisburg, PA
- $23.55 - $37.75 an hour
- Weekends as needed
- CPR Certification
- Nursing
- BLS Certification
- Paid jury duty
- Health insurance
Quick Apply

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Eligibility Screening Services Representative- Onsite

Eastern New Mexico Medical Center -
Roswell, NM

Quick Apply

Job Details

Full-time

Qualifications

Employee relationship building
High school diploma or GED

Full Job Description

Job Summary

The Schedule for this position is: Tues-Fri 11:30 a.m.–6 p.m, Saturday 8:00 a.m.–4:30 p.m.

The Eligibility Screening Services Representative serves as the initial point of contact for customers, addressing inquiries, resolving issues, and delivering high-quality service to ensure a positive customer experience. This entry-level role requires excellent communication skills, attention to detail, and the ability to manage a variety of customer requests through multiple channels, including phone, email, and chat. The Representative works in a performance-driven environment, adhering to established service metrics and standards, while collaborating with other departments to ensure timely and effective resolution of customer concerns.

Essential Functions

Responds to customer inquiries through phone, email, chat, or other communication channels, providing accurate and timely information.
Clarifies and resolves customer issues by identifying their needs, determining root causes, and implementing effective solutions.
Escalates complex or unresolved issues to appropriate team members or departments, ensuring prompt follow-up and resolution.
Provides triage support for common issues related to platforms, applications, and back-office processes.
Documents all interactions accurately and thoroughly in the customer relationship management (CRM) system, ensuring detailed records of inquiries and resolutions.
Adheres to quality standards and key performance indicators (KPIs), including productivity, response times, and customer satisfaction ratings.
Delivers exceptional customer service by maintaining professionalism, patience, and a customer-focused attitude in all interactions.
Contributes to a team-oriented work environment by sharing insights, offering assistance, and collaborating effectively with peers and supervisors.
Performs other duties as assigned.
Maintains regular and reliable attendance.
Complies with all policies and standards.

Qualifications

H.S. Diploma or GED required
Associate Degree or some college coursework in a related field preferred
1-2 years of customer service experience required, preferably in a call center or help desk environment required
Familiarity with CRM software and customer service tools preferred

Knowledge, Skills and Abilities

Strong verbal and written communication skills, with the ability to clearly convey information and resolve customer concerns.
Proficient in using computer systems, including Microsoft Office Suite and CRM platforms.
Excellent problem-solving and critical-thinking abilities.
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
Detail-oriented with a strong focus on accuracy and quality.
Demonstrated ability to work independently and as part of a team.
Strong interpersonal skills and the ability to build rapport with customers and colleagues.

INDNC

Quick Apply

Refine Your Search

eligibility services representative jobs

Eligibility Screening Services Representative- Onsite

QCM/SSHO ( Qualitiy Control Manager and Site Safety Health Officer)

Director of Patient Financial Services

Inpatient/ Primary Care Physician

Psychiatrist - Richmond, KY

Kettering College Chair Associate Professor - Physician Assistant

Bilingual Float Patient Service Representative

Physician - Internal Medicine

Clinical Testing Psychologist

Certified Veterinary Technician - Emergency Day Shift

Medical Director

Hospice Clinical Manager

Dentist

Certified Social Worker

Immigration Staff Attorney

Prior Authorization Representative - IN PERSON/Part TIme

Board Certified Behavior Analyst (BCBA)

Licensed Insurance Customer Service Representative

Licensed Practical Nurse (LPN) - Buffalo Valley, FT, Nights

Licensed Practical Nurse (LPN)- Buffalo Valley - FT, Evenings

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