Top 81 Elsevier Jobs | SimplyHired

Customer Success Manager, Clinical Solutions
Elsevier —Georgia
- $59,200 - $98,600 a year
- Full-time
- Nursing
- Mid-level
- Continuous improvement
Systems Engineer
Elsevier —Gainesville, FL
- $71,600 - $119,400 a year
- Full-time
- DevOps
- AWS
- Continuous improvement
Systems Engineer
RELX —Gainesville, FL
- $71,600 - $119,400 a year
- Full-time
- DevOps
- AWS
- Continuous improvement
Sr Accessibility Product Manager, Clinical Solutions (Remote)
Elsevier —Home, PA
- $115,400 - $217,587 a year
- Full-time
- Remote
- Product management
- Senior level
- HTML
- Parental leave
- Flexible schedule
Sr Accessibility Product Manager, Clinical Solutions (Remote)
RELX —Home, PA
- $115,400 - $217,587 a year
- Full-time
- Remote
- Product management
- Senior level
- HTML
- Parental leave
- Flexible schedule
Data Scientist
Elsevier —Philadelphia, PA
- $86,600 - $144,400 a year
- Computer Science
- Continuous improvement
- Senior level
Account Manager, Research Intelligence (Midwest, US)
Elsevier —Remote
- $85,500 - $255,900 a year
- Mid-level
- 3 years
- Product management
Data Scientist
RELX —Philadelphia, PA
- $86,600 - $144,400 a year
- Computer Science
- Continuous improvement
- Senior level
Business Analyst III
Elsevier —Philadelphia, PA
- $71,600 - $119,400 a year
- Full-time
- Bachelor of Science
- Mid-level
- 3 years
- Disability insurance
- Health insurance
Sr. Product Strategy and Operations Manager I , Clinical Solutions
Elsevier —Massachusetts
- $104,900 - $174,700 a year
- Full-time
- Analysis skills
- Product management
- Senior level
- Parental leave
- Flexible schedule
Senior Data Scientist
Elsevier —Philadelphia, PA
- $95,300 - $158,800 a year
- Computer Science
- Continuous improvement
- Mentoring
Senior Data Scientist
RELX —Philadelphia, PA
- $95,300 - $158,800 a year
- Computer Science
- Continuous improvement
- Mentoring
Sr. Product Strategy and Operations Manager I , Clinical Solutions
RELX —Massachusetts
- $104,900 - $174,700 a year
- Full-time
- Analysis skills
- Product management
- Senior level
- Parental leave
- Flexible schedule
Solutions Account Manager, Research Intelligence, Midwest, Colorado
Elsevier —Remote
- $81,400 - $232,700 a year
- Full-time
- Residential
- Senior level
- Parental leave
- Flexible schedule
Senior Director/Head of Data Science
Elsevier —Philadelphia, PA
- $156,700 - $290,900 a year
- Full-time
- Master's degree
- Mentoring
- Senior level
- Disability insurance
- Health insurance
9d
Solutions Account Manager, Research Intelligence, Midwest, Colorado
RELX —Remote
- $81,400 - $232,700 a year
- Full-time
- Residential
- Senior level
- Parental leave
- Flexible schedule
Executive Assistant
Elsevier —Medford, MA
- $48,900 - $81,500 a year
- Full-time
- Oracle
- Mid-level
- Office
- Disability insurance
- Health insurance
Strategic Account Manager, Clinical Solutions
Elsevier —New York, NY
- $65,600 - $168,200 a year
- Full-time
- Microsoft Excel
- Mid-level
- Presentation skills
- Commuter assistance
- Health savings account
Quality Engineer II
RELX —Philadelphia, PA
- $71,600 - $119,400 a year
- Full-time
- Mid-level
- AWS
- JavaScript
Executive Assistant
RELX —Medford, MA
- $48,900 - $81,500 a year
- Full-time
- Oracle
- Mid-level
- Office
- Disability insurance
- Health insurance

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Customer Success Manager, Clinical Solutions

Elsevier -
Georgia

Apply Now

Job Details

Full-time
$59,200 - $98,600 a year

Qualifications

Customer relationship building
Trend analysis
Managing clients in a customer support role
SaaS platforms
Sales management systems proficiency
Data interpretation
CRM system proficiency
Productivity software

Full Job Description

Do you enjoy partnering with customers to help them achieve meaningful outcomes from healthcare technology?

Are you motivated by building trusted relationships and improving the customer experience through collaboration and insight?

About our Team
The Customer Performance Team is part of Elsevier’s Clinical Solutions Customer Success organization. We work closely with healthcare organizations to help them maximize the value of our products. Our team focuses on providing expert guidance, tailored support, and a seamless experience to empower customers, drive adoption, and strengthen long-term relationships.

About the Role
The Customer Success Manager I (CSM) is the primary post-sales contact for assigned customers and supports satisfaction, retention, and growth across Elsevier’s Clinical Solutions portfolio. This role focuses on guiding customers after implementation to help them achieve strategic outcomes and long-term value. The position combines healthcare knowledge, SaaS experience, and relationship management to support customers throughout their journey.

Responsibilities

Build and maintain strong, trusted relationships with customers to support their long-term success
Function as a key post-sales contact, supporting customers through onboarding, adoption, and early growth
Collaborate with cross-functional teams to ensure customer needs are communicated and addressed
Reinforce product value by aligning solutions with customer goals and sharing relevant outcomes
Support account growth by surfacing potential opportunities and contributing to renewal planning
Share customer perspectives internally to help inform product and content enhancements
Monitor account activity, flag risks or needs, and assist with proactive engagement strategies
Contribute to team knowledge-sharing, onboarding efforts, and process improvement initiatives

Requirements

Background in Nursing, Health Administration, Informatics, or a related field preferred
Experience in a SaaS or healthcare-related environment
Understanding of subscription-based business models and the customer lifecycle
Experience with customer engagement, adoption strategies, and relationship management
Proficiency with CRM systems, Microsoft Office Suite, and customer-facing tools
Knowledge of digital health solutions or similar enterprise technologies
Ability to interpret data to identify trends and support customer success strategies
Strong facilitation, presentation, influencing, organizational, and problem-solving skills

U.S. National Base Pay Range: $59,200 - $98,600. Geographic differentials may apply in some locations to better reflect local market rates.

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