Top 113643 Email program manager Jobs

Director, Member Advocate Center
Costco Auto Program —Reno, NV
- $100,000 - $110,000 a year
- Full-time
- 7 years
- Microsoft Outlook
- Bachelor's degree
Quick Apply
Program Manager
Confluence Philanthropy —Manhattan, NY
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- Email
- Hybrid work
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ASML —Wilton, CT
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Advanced Management USA LLC —West Palm Beach, FL
- $60,000 a year
- Full-time
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- Pass drug screening
- Paid parental leave
- Health savings account
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Atla Creative Studio —Remote
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- Writing skills
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Academic Engagement Manager - Remote USA
Calyxo —Remote
- $130,000 - $150,000 a year
- Remote
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- 401(k)
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Program Manager
Coding with Kids —Redmond, WA
- Email
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Program Manager (Part-Time Contractor)
New America —Washington, DC
- $100 - $125 an hour
- Part-time
- Google Workspace
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Program Manager (contract)
Microsoft —Redmond, WA
- $47.50 - $54.00 an hour
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Leidos —Remote
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Senior Manager, Provider Partnerships
Thyme Care —Remote
- $126,000 - $140,000 a year
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- 3 years
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Mixed Methods Disability Researcher
American Institutes for Research —Chicago, IL
- $92,700 - $113,000 a year
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Analyst I, Certification
LegitScript —Remote
- $23 an hour
- Full-time
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- English
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1d
Program Manager, Community (Contract)
Airtable —San Francisco, CA
- $60 - $80 an hour
- Full-time
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- Mid-level
- 3 years
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Part-Time Coaching Specialist
Braven —New York, NY
- $30 an hour
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- Customer service
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Senior Advisor, Pollution & Public Health Campaigns
Climate Power —Remote
- $175,100 - $209,090 a year
- Weekends as needed
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- Background check
- 5 years
- Writing skills
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Project Manager
Proper Expression —Remote
- Full-time
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- 5 years
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- Paid time off
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Affordable Housing Compliance Specialist II - Remote
RealPage, Inc. —Richardson, TX
- $50,500 - $85,900 a year
- Mid-level
- 2 years
- Communication skills
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- Dental insurance
Art Coordinator
Ravensburger North America, Inc. —Seattle, WA
- $80,000 - $100,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Marketing
- Mid-level
- Paid holidays
- Health insurance

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Director, Member Advocate Center

Costco Auto Program
Reno, NV

Quick Apply

Job Details

Full-time
$100,000 - $110,000 a year

Qualifications

Optimizing workflow processes
Staff performance monitoring
Staff supervision
Microsoft Outlook
Team supervision
Managing teams in a customer support role
Phone communication
Coaching
Customer satisfaction tracking
Employee relationship building
Metrics Reporting
Talent development
Team development
Quality performance measurement
Mentoring
Data interpretation
Process improvement planning
Call center management
Senior leadership
Client interaction via phone calls

Full Job Description

Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide strong, dynamic leadership that mentors, develops, and guides team members of all levels
Planning and management of staff, with an emphasis on recruiting and retaining all promotional staff through strategic workforce planning.
Organizes, oversees and assumes responsibility for contact center operations such as customer phone calls and emails, daily personnel activities, schedules and training, customer service and other administrative duties.
Manages performance to meet and exceed team and company performance goals and KPI’s such as Service Level, Average Speed of Answer, Abandon percentage, etc.
Tracking and reporting performance metrics to include call efficiency, satisfaction rates, staffing utilization and turnover.
Monitoring results of Quality Assurance (QA) programs fostering continuous performance improvement
Develop and maintain effective organization of responsibility, including efficient recruiting, training, coaching, recognition, workflow patterns, performance standards, delegation of duties, staffing levels and supervision
Works with the department Managers and Supervisors to fulfill department staffing objectives by reviewing headcount, workload and shift requirements.
Collaborates with Managers and Supervisors on ensuring job expectations are communicated appropriately to all staff.
Ensures that all Managers and Supervisors are continually monitoring, appraising, coaching and reviewing all staff.
Planning and reviewing compensation
Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
Ensuring detailed records of communications are kept in database.
Conduct cross- departmental training sessions before, during, and after the launch of a promotion.
Contribute towards the completion of projects as work volume requires. Including, but not limited to escalated member and dealer issues.
Other duties as assigned

Requirements:

10 years of Call center experience in a managerial role (customer service preferred)
Bachelor's degree preferred or equivalent combination of education and experience.
Minimum of 7 years’ experience leading high performing team
Proficient in MS Office Suite (Outlook, Word, PowerPoint, Excel)
Proven leadership and management skills
Proven experience managing KPI’s (metrics related to member satisfaction, performance levels related to inbound/outbound calls)
Ability to mentor, empower and develop employees
Superb decision making and problem-solving skills
Strong analytic skills
Takes initiative with strong planning and organizational skills
Excellent oral and written communication skills
Excellent customer service skills and phone etiquette
Flexible and able to adapt to change in a fast-paced environment
Positive thinker, able to stay calm under pressure
Excellent interpersonal skills with ability to work with all levels of Senior Management
Takes initiative towards process improvement to gain efficiencies within the department
Ability to establish and maintain effective working relationships with all levels of managers and staff
Must possess strong work ethic for success in a fast-paced dynamic work environment

Quick Apply

Refine Your Search

email program manager jobs

Director, Member Advocate Center

Program Manager

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Program Manager – ESG & Contract Management (US Region)

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Program Manager (Part-Time Contractor)

Program Manager (contract)

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Analyst I, Certification

Program Manager, Community (Contract)

Part-Time Coaching Specialist

Senior Advisor, Pollution & Public Health Campaigns

Project Manager

Affordable Housing Compliance Specialist II - Remote

Art Coordinator

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