The Encompass Systems Administrator is primarily responsible for managing NFM production applications and working with our users to ensure smooth and optimal loan origination process. This includes both users set up and configurations of the origination systems and transactional technology support as well developing new Encompass forms and documents and reporting tools. In addition, the ESA will be working in conjunction with the IT support staff to provide resolution. The ESA will be expected to take ownership of assigned incidents and problems, and contact required resources both inside and outside the company necessary to resolve the problem.
Essential Job Functions:
Specific tasks will include, but are not limited to, the following:
- Maintain company and user setups, personas and roles.
- Maintain Loan Setup settings as applicable to ongoing business management and regulatory needs.
- Maintain complete loan document library, build custom disclosure documents as needed and maintain eFolder settings to ensure preservation of a complete paperless environment with requisite document retention.
- Liaison with third party vendors to create and maintain interfaces as needed through ePass as well as custom integrations to optimize loan origination workflow.
- Maintain loan program directory in collaboration with Secondary Marketing to ensure accurate guidelines, program codes, Loan Template settings and document sets are available for all loan products.
- Manage service desk requests via service desk portal from corporate and affiliated users while troubleshooting issues and clearing tickets in a timely manner - escalating items to Ellie Mae tech support as needed.
- Provide tier 3 top level support for Encompass process, features, and workflow information to the Technical Writers for proper documentation of these; this includes changes to the system, updates, and new features.
- Maintain working relationships with technical support department at Ellie Mae including professional services group, Optimal Blue, Encompass Closing Docs and Mavent compliance affiliated service departments.
- Actively participate in vendor and user group forums and attend annual user meetings to ensure that the customer is leveraging the latest method of technology.
- Function as top level support for end users.
- Identify training needs on Encompass with corporate trainer to organize and facilitate Encompass end user training as needed; this includes new employee Encompass training, training on changes, new features, and refresher training as required.
- Work directly with the project management team for systems-related projects and technical issues during the initiation and planning phases.
- Mentor and train technicians in new technologies/methodologies
- Responsible for performing day-to-day monitoring to determine health of systems.
- Keep current with new Information Technology Security protocols, applicable laws and regulations.
- The employer shall, in its discretion, modify or adjust the position to meet the company’s changing needs.
- This job description is not a contract and may be adjusted as deemed appropriate at the employer’s sole discretion.
- Perform other miscellaneous duties as assigned.
- This position may require occasional after normal business work and travel.
- The Encompass Systems Administrator (IT) is expected to maintain satisfactory attendance and report to work on time every day.
- Additional tasks as assigned.
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The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with a job.
Additional Working Conditions Information:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is often required to walk; use hands to finger, handle, or operate computers, objects, tools, or controls; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
The range provided reflects the expected compensation for this role and is considered a general guideline. Actual compensation will be decided based on factors such as geographic location, skills, education, experience assessed during the interview process, and internal pay equity. Compensation may also include incentives such as per-file bonuses and discretionary bonuses as applicable to the role.
Qualifying employees are eligible to participate in our Total Rewards program. Additional information can be found by clicking on the following link: Benefits and Total Rewards
