Top 12005 Engineer escalation Jobs

MSP Escalation Engineer
Level One Personnel —Columbia, MD
- $70,000 - $95,000 a year
- Full-time
- Azure
- 5 years
- Windows
- Health insurance
- 401(k)
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12d
IT Application Engineer
Denken Solutions, Inc. —Foster City, MI
- $88 an hour
- Hybrid work
- Computer science
- Computer Science
- Mid-level
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MSP Identity Engineer
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- $100,000 - $115,000 a year
- Full-time
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- Background check
- Google Workspace
- Mid-level
- Health insurance
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21h
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- Java
- Paid holidays
- Disability insurance
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Tier 3 Engineer
On Call Computer Solutions, LLC —Remote
- $150,000 - $200,000 a year
- Full-time
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Customer Engineer
Reltio —Remote
- $77,000 - $142,000 a year
- Rotating shift
- Remote
- Computer science
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Solutions Engineer, Integrations
NikoHealth —Remote
- $85,000 - $115,000 a year
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Experience equivalent to degree accepted
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Support Engineer
Precisely US Jobs —Remote
- On call
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- Computer Science
- Mid-level
- 3 years
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9d
Cloud Engineer
Atlas Technica —Remote
- Full-time
- Remote
- Maintenance
- Mid-level
- AWS
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QA Manager
Bitwarden —Remote
- $130,000 - $190,000 a year
- Remote
- Analysis skills
- Supervising experience
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Technical Support Engineer
Kantata —Remote
- $65,000 - $75,000 a year
- Full-time
- Remote
- Computer Science
- Writing skills
- English
Systems Engineer
Cellebrite —Remote
- Full-time
- DevOps
- System design
- English
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Service Engineer
CodexIT —Remote
- $65,000 - $80,000 a year
- Full-time
- Remote
- English
- Mid-level
- Windows
- Health insurance
- 401(k)
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5d
Senior Voice Engineer
Vantage Point Solutions —Remote
- Full-time
- Remote
- 5 years
- Analysis skills
- Continuous improvement
- Disability insurance
- Health insurance
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Systems Engineer
NetCov —Remote
- $70,000 - $90,000 a year
- Full-time
- Azure
- Mid-level
- Windows
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Security Engineer
Real Time Technologies, LLC —Remote
- $125,000 - $155,000 a year
- Full-time
- Mid-level
- 3 years
- Continuous improvement
- Health insurance
- Dental insurance
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Escalation Engineer
Velocity1 Technologies, LLC —Chattanooga, TN
- Full-time
- Mid-level
- Office
- High school diploma or GED
Quick Apply
Support Engineer
Foundant Technologies Inc. —Remote
- Full-time
- Remote
- Mid-level
- Mentoring
- 4 years
- Paid time off
8d
System Engineer I (Kearney/Holdrege Area, NE Candidates only)Net
Turner Technology —Holdrege, NE
- From $65,000 a year
- 8 hour shift
- Background check
- Azure
- Customer service
- Health savings account
- Health insurance
Quick Apply
Sr. Infrastructure and Cloud Engineer
BSF —Jacksonville, FL
- Full-time
- Office
- In-person
- Senior level
Quick Apply

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MSP Escalation Engineer

Level One Personnel -
Columbia, MD

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Job Details

Full-time
$70,000 - $95,000 a year
12 days ago

Benefits

Health insurance
401(k)
Paid time off

Qualifications

Azure
Automation
Software deployment
Improving system uptime or availability
Software implementation
Windows
IT infrastructure
Cloud service support
Attention to detail
Requirements analysis
Server virtualization
IP networking
System deployment
Application Maintenance
Microsoft 365 support
PowerShell
Cross-functional communication
Active Directory management

Full Job Description

Escalations Engineer
Location: Columbia, MD (Hybrid options available for the right candidate). Local travel to client sites may be required.
Hours: Full-Time
Type: Direct Hire:
Pay: $70,000 and $95,000 per year, plus an annual on-target bonus if applicable; not all roles are subject to a bonus. The base pay offered may vary depending on multiple non-discriminatory factors including, but not limited to, market location, job-related knowledge, skills, and experience.
Benefits:

The total compensation package for this position also includes medical benefits, 401(k) eligibility, and PTO.
Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.

Description
We are seeking a skilled and experienced Escalation Engineer to join our growing team. In this role, you will be responsible for the design, maintenance, and support of server operating systems, line-of-business applications, and cloud operations. You will take ownership of advanced troubleshooting, configuration, and support across both on-premises and cloud-based infrastructures (including Office 365 and Azure).

This role demands a deep understanding of server and messaging technologies, with responsibilities spanning requirements gathering, solution design, testing, implementation, and documentation. The ideal candidate is technically adept, solutions-oriented, and capable of working independently while upholding the high standards expected in an MSP team environment.

Essential Duties and Responsibilities

Provides technical expertise to support client systems and infrastructure.
Ability to independently upgrade/configure complex deployments and/or migration of legacy and modern Microsoft server products and platforms.
Plans and executes software upgrades and migration activity. Develop transition plans to bridge current and planned infrastructure and integration requirements, including pre and post migration test and validations. Support and maintain monitoring for these technologies.
Assist in developing best practices/standards and disseminating amongst teams.
Update and maintain detailed technical designs and documentation.
Generates configurations from Low level requirements for complex environments; expected to generate standard project documentation including detailed test plans for complex networks.
Works within cross-functional teams to resolve Tier 2 & 3 issues.
Works with Application, Support and Training staff to develop best practices and training materials for support teams and end users.
Manages, reports, and resolves escalated incidents from lower teams.
Willingness to take ownership of issues until resolution.
Commit to continuous education, certification, and self-improvement in technical disciplines related to our clients.
Limited Travel required.
Additional Responsibilities may be required.

Requirements

Minimum of 5 years of hands-on experience in IT support desk role as well as designing, implementing and supporting Microsoft Server and Office 365 environments.
Intermediate scripting and automation skillset (Powershell).
Advanced knowledge of Windows Server. This includes Active Directory, DHCP and DNS. Hands-on experience with Windows Server deployment.
Various file sharing technologies
Experience with various Line of Business Applications from a support and maintenance perspective.
Solid understand of DNS concepts.
Experience with Microsoft 365 Cloud suite.
Familiar with local networking technologies commonly found in business environments.
Hands-on experience with various Hypervisor technologies (Hyper-V/Vmware)
Strong technical and troubleshooting skills required to manage the daily operations and project implementation in a fast-paced managed services support setting.
Must be an effective communicator with strong attention to detail in order to perform daily checks, monitor vendor support and perform required maintenance to keep the client systems highly available, stable and always performing optimally.
Must be able to work in a small team environment.
Shares information and communicates clearly with team members to improve team effectiveness.

Desired Qualifications

Expert understanding low level operating system functionality.
Windows Server Operating Systems (Server 2016, 2019, 2022)
Database administration
Various LOB Application licensing and troubleshooting experience
Advanced application performance and monitoring theories
Comfortable with REST APIs
Previous MSP Experience

Level One Personnel is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other status protected by law.

Pay: $70,000.00 - $95,000.00 per year

Ability to Commute:

Columbia, MD 21044 (Required)

Work Location: In person

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Refine Your Search

engineer escalation jobs

MSP Escalation Engineer

IT Application Engineer

MSP Identity Engineer

DevOps Engineer

Tier 3 Engineer

Customer Engineer

Solutions Engineer, Integrations

Support Engineer

Cloud Engineer

QA Manager

Technical Support Engineer

Systems Engineer

Service Engineer

Senior Voice Engineer

Systems Engineer

Security Engineer

Escalation Engineer

Support Engineer

System Engineer I (Kearney/Holdrege Area, NE Candidates only)Net

Sr. Infrastructure and Cloud Engineer

I want to receive the latest job alert for engineer escalation

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