Top 51 Eoc support analyst Jobs

EOC Support Analyst
Tierpoint —Norristown, PA
- $23 an hour
- Weekends as needed
- Office
- Windows
- 2 years
Enterprise Operations Center (EOC) Analysts
Blue Rose Consulting Group, Inc. —Washington, DC
- Mid-level
Quick Apply
Critical Infrastructure Analyst 1
State of New York - Homeland Security and Emergency Services, Division of —Albany, NY
- $106,898 - $131,665 a year
- Full-time
- Background check
- Office
- Analysis skills
13d
Visit Support Team (VST) Logistics Analyst
Amentum —Norfolk, VA
- $55,000 - $65,000 a year
- Overtime
- Mid-level
- 2 years
- Employee stock purchase plan
- Paid holidays
Homeland Security Program Analyst 3
State of New York - Homeland Security and Emergency Services, Division of —Albany, NY
- $96,336 - $121,413 a year
- Full-time
- Remote
- Background check
- Doctoral degree
- Master's degree
13d
Health Plan Member Services Analyst
Abilis Health Plan —Louisville, KY
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- HIPAA
- Health insurance
- Prescription drug insurance
Homeland Security Program Analyst 1
State of New York - Homeland Security and Emergency Services, Division of —New York, NY
- $66,951 - $85,138 a year
- Overtime
- Background check
- Doctoral degree
- Public speaking
12d
EOC Engineer- Junior Level
ActioNet —Suitland, MD
- $55,000 - $65,000 a year
- Full-time
- Analysis skills
- Bachelor's degree
- In-person
- AD&D insurance
- Paid holidays
Quick Apply
Medicare Products Analyst
Medical Mutual of Ohio —Cleveland, OH
- Hybrid work
- Mid-level
- Office
- 3 years
- Health savings account
- Disability insurance
11d
Program Specialist
Wake County Public School System —Cary, NC
- Weekends as needed
- Google Workspace
- Inventory management
- Customer service
UT GEAR UP for Industry Development and Educational Success (GUIDES 2025) Site Coordinator – Coldspring-Oakhurst Consolidated ISD
University of Texas at Austin —Austin, TX
- From $55,000 a year
- Urgently hiring
- Classroom
- Spanish
- High school
- Health insurance
- Retirement plan
Emergency Management Response Cadre 2026
AC Disaster Consulting —Denver, CO
- $41,600 - $114,400 a year
- Temporary
- Hospital
- Computer literacy
- Data analysis skills
Quick Apply
Emergency Preparedness Analyst
Louisiana State University —Baton Rouge, LA
- Weekends as needed
- Background check
- Military
- Mid-level
- Paid holidays
- Dental insurance
11d
Infection Prevention Partner, Greenville Memorial Area, FT, Day
Prisma Health —Greenville, SC
- Full-time
- Hospital
- Research
- Analysis skills
UT GEAR UP All In Site Coordinator (San Antonio/Southwest)
University of Texas at Austin —San Antonio, TX
- From $50,000 a year
- Urgently hiring
- Classroom
- Spanish
- High school
- Health insurance
- Retirement plan
Project Controls Lead (EVG)
PACO Group —New York, NY
- $65 - $75 an hour
- Full-time
- Background check
- Mid-level
- Analysis skills
- AD&D insurance
- Paid holidays
APPRAISER ANALYST I, RESIDENTIAL VALUATIONS
Orange County Property —Orlando, FL
- From $52,530 a year
- Weekends as needed
- Spanish
- Writing skills
- English
Quick Apply
Diagnostic Imgng Educ., Qulty-Infrmtcs Admnstrtr, Full Time, Hybrid, Benefited, Days, 8hrs, 1.0fte
Alameda Health System —Oakland, CA
- $51.83 - $86.39 an hour
- Full-time
- 5 years
- BLS Certification
- Epic
- Health insurance
Quick Apply
APPRAISER ANALYST III, COMMERCIAL VALUATIONS
Orange County Property —Orlando, FL
- From $70,040 a year
- Weekends as needed
- Spanish
- 6 years
- Microsoft Outlook
Quick Apply
APPRAISER ANALYST II, COMMERCIAL VALUATIONS
Orange County Property —Orlando, FL
- From $65,920 a year
- Weekends as needed
- Spanish
- Microsoft Outlook
- Word processing
Quick Apply

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EOC Support Analyst

Tierpoint -
Norristown, PA

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Job Details

Full-time
$23 an hour

Qualifications

Computer operation
Customer communication
Windows
Desktop applications
Productivity software
Technical Proficiency
Client interaction via phone calls

Full Job Description

Overview:

The EOC Support Analyst requires basic systems administrative skills and capabilities as well as a strong customer service background. This position is responsible for receiving incoming calls and alerts regarding services for both internal and external customers. Calls, e-mails, or monitored events may require the creation and escalation of a thoroughly documented ticket. The analyst is also responsible for identifying critical issues and engaging key resources while gathering information needed to effectively escalate problems in a fast-paced environment. Analysts in this position will be working in a fast paced, and sometimes high-pressure, environment and as a part of a team which is staffed on a continual 24/7/365 basis.

The shift schedule requirements:

Wednesday - Saturday, 8:00pm - 6:30am

Responsibilities:

Provides quality internal and external customer service surrounding the Company values.
Utilizes tools to identify and remediate/escalate incidents quickly.
Perform basic diagnosis and troubleshooting of technical events.
Train and master entry level system administrative tasks
Identify critical issues and engage key resources in a timely manner.
Gather and document information from multiple sources to determine path of escalation.
Thoroughly document all actions utilizing company tools including ticketing system
Maintain professionalism in all communications via phone, chat, and email.
Ability to follow written process documentation consistently.
Continually assist in evaluation and improvement of internal processes and procedure
Maintain a presentable appearance.
Participate in Incident Management Duties
Monitor critical systems to ensure they are running correctly.
Other duties as assigned.

Qualifications:

Must possess strong customer service attitude and interpersonal skills.
Exudes serious professionalism in all facets of their work.
Ability to multi-task in order to meet primary goals as well as other duties as assigned.
Availability to work shifts as assigned including holidays or weekends.
Must be comfortable working on the phone with clients and peers.
Must be reliable and punctual – critical that this position is covered at all scheduled times.
Must be available to work all shifts if coverage gaps arise.
Proven ability to work effectively and cooperatively with others as well as independently.
Demonstrated flexibility, organization, and self-motivation.
Willingness to learn new processes or procedures and grow technical skill set.
Maintain professional communications with clients at all times.
Hands-on Personal Computer experience
Must be able to type 50 WPM, with accuracy.
Adequate professional experience and knowledge to perform Job Responsibilities
Excellent verbal, written, and interpersonal skills.
Ability to prioritize and organize effectively.
Ability to work on multiple projects simultaneously.
Ability to work both independently and with others.
Ability to operate in a fast moving, team-oriented, collaborative environment with tight deadlines.
Proficiency in using MS Office Suite and Windows-based computer applications.

Preferred Experience

Prior work in a technical call center or ticket routing setting
2 years or more of work experience in a customer service role
Prior technical experience or education in the Information Technology industry

Working Conditions

Office environment

Pay Transparency
TierPoint is committed to practices that promote pay equity and transparency. We provide a compensation range for roles that may be hired in locations with pay transparency law requirements. It’s important to note the pay range may be narrower than displayed, as various factors are used to determine the offered compensation package including skill set, level of experience, geographic locations, and other relevant factors- i.e. budgetary requirements.

Pay Rate: $23.00

#LI-EW1

#LI-Onsite

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