Top 35538 Escalations manager Jobs

Customer Service Operations Supervisor
Giggle Fiber, LLC —Monrovia, CA
- $70,000 a year
- Weekends as needed
- Microsoft Excel
- 5 years
- English
- Health insurance
- Dental insurance
Quick Apply
13d
Compensation and Benefits Manager
Vossloh Tie Technologies USA —Lakewood, CO
- $115,000 - $150,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- 5 years
- Office
- Health insurance
- Dental insurance
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Manager, Systems and Database Engineering
Pepperdine University —Remote
- $145,000 - $172,000 a year
- Online Application
- Remote
- Computer science
- Computer Science
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SENIOR MANAGER ASSURANCE & CONTROLS
CFO's Domain Client —San Francisco, CA
- $155,000 - $174,000 a year
- Full-time
- Hybrid work
- Background check
- CPA
- Finance
- Health insurance
- Dental insurance
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9d
Claims Assistant Manager
CMGA —Houston, TX
- $80,000 - $90,000 a year
- Full-time
- Analysis skills
- Supervising experience
- Mentoring
- Health insurance
- Dental insurance
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12d
Manager of Order Management
AHEAD —Remote
- $80,000 - $115,000 a year
- Full-time
- Remote
- Analysis skills
- Bachelor's degree
- Mentoring
- Paid parental leave
- Paid holidays
12d
Customer Support Manager - Americas
Tomra —Seattle, WA
- $110,208 - $137,760 a year
- Full-time
- Remote
- 8 years
- Driving
- Travel
- Paid parental leave
- Health insurance
Quick Apply
Partner Program Manager
Twilio —Remote
- $116,960 - $171,900 a year
- Remote
- Marketing
- 5 years
- Mid-level
- Paid parental leave
- Health insurance
Information Security Project Manager
Advanced Image Inc. —Remote
- $93,956.20 - $140,000.00 a year
- Full-time
- Remote
- 5 years
- Bachelor of Science
- Mid-level
Quick Apply
11d
Business Operations Manager
ReEnvision Physical Therapy —Remote
- $55,000 - $70,000 a year
- Full-time
- Hospitality
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Delivery Manager
One Call —Remote
- $102,069 - $163,311 a year
- Full-time
- Mentoring
- Senior level
Operations Manager
SDC Designs —New York, NY
- $80,000 - $100,000 a year
- Full-time
- Mid-level
- Team management
- AD&D insurance
- Disability insurance
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Operations Manager – Amazon USA Private Label
Durabasics —Remote
- Full-time
- Mentoring
- Senior level
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Manager -Executive Escalations
GEHA —Remote
- $92,711 - $117,285 a year
- Full-time
- Bachelor's degree
- Senior level
- Leadership
- AD&D insurance
- Disability insurance
Talent Acquisition Operations Manager (Americas)
GE Vernova —Remote
- $122,400 - $203,900 a year
- Full-time
- Remote
- Writing skills
- English
- Analysis skills
- Paid parental leave
- Disability insurance
Manager, Partner Care
Priority Technology Holdings, LLC —Remote
- $66,000 - $84,000 a year
- Full-time
- Remote
- Analysis skills
- Recruiting
- Senior level
- Health savings account
- Employee stock purchase plan
Quick Apply
11d
Material Manager
FluidStack —Austin, TX
- $90,000 - $150,000 a year
- Email
- Mid-level
- Bachelor's degree
- Fair chance
TEM Onboarding Project Manager II
Bridgepointe Technologies —Remote
- $80,000 - $90,000 a year
- 5 years
- Writing skills
- Continuous improvement
- Health savings account
- AD&D insurance
Quick Apply
Project Manager
Diligent Tec Inc —Arizona
- $80 - $90 an hour
- Weekends as needed
- Background check
- 5 years
- Criminal background check
Quick Apply
Manager, Participant Services
Houston Housing Authority —Houston, TX
- Full-time
- Background check
- 6 years
- Pass drug screening
Quick Apply

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Customer Service Operations Supervisor

Giggle Fiber, LLC
Monrovia, CA

Quick Apply

Job Details

Full-time
$70,000 a year
13 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Employee discount
Life insurance

Qualifications

Performance reviews
Customer communication
Microsoft Excel
Operations management
Spreadsheets
English
Frontline customer support management
Team development
Supervising experience
Leading team collaboration initiatives
Telecommunication
Productivity software
Call center management
Team motivation (leadership skill)
Technical Proficiency

Full Job Description

Position: Customer Service Operations Supervisor

About: Giggle Fiber

Giggle Fiber, based in Monrovia, CA, is an Internet Service Provider (ISP) offering high-speed fiber and coax services to residents and businesses in the San Gabriel Valley. Our customers are our top priority, and we are proud of our excellent reviews on Yelp.

This is an onsite, full-time position located at our corporate office in Monrovia, CA. The role offers a base salary plus sales commission and health benefits.

Job Summary:

The Customer Service & Operations Supervisor is responsible for overseeing the customer service experience and operational goals for all Giggle Fiber products and services. You will lead and manage a team of Customer Service Representatives and Lobby Representatives, ensuring our customers receive the highest quality support.

Core Responsibilities:

Lead Customer Service: Oversee the team's exceptional customer service across all platforms, including maintaining an active and positive social media presence, and providing excellent support via telephone, chat and email.
Team Leadership: Supervise, motivate, and assess a team of Customer Service and Lobby Representatives.
Quality Assurance: Monitor and evaluate calls to ensure our quality standards are met. Conduct regular quality coaching sessions with team members to ensure customer interactions are efficient and effective.
Operational Management: Maintain and update call center policies and procedures. Oversee our storefront operations, including processing checks and managing the cash register.
Issue Resolution: Serve as a key liaison to other departments, including Dispatch, NOC, Sales, and Tech Ops, to resolve customer escalations.
Reporting: Process weekly and monthly reports and provide regular updates on team progress and performance to management.
Support Special Projects: Participate in and support various projects and initiatives as assigned by management to advance department and company goals.

Required Qualifications:

Leadership: Proven ability to lead and motivate staff with minimal oversight.
Communication: Excellent written and verbal communication skills in English.
Adaptability: A quick learner who can adapt to a fast-paced and changing business environment.
Technical Skills: Proficient in the Microsoft Office Suite with a high level of expertise in Microsoft Excel.
Problem-Solving: Strong initiative and a sense of urgency to follow through on tasks until completion.

Experience:

5–7 years of experience in a comprehensive call center operation.
2–3 years in a supervisor or manager role.
Experience working in a cable or telecom call center is preferred.
Expanded knowledge of cable or telecom products and services is preferred.
Education: A Bachelor’s degree is preferred, or an equivalent combination of education and experience.

Additional Details:

Job Type: Full-time, Onsite.
Sales and other commissions available.
Schedule: Monday to Friday, with weekend availability as needed.
Location: Monrovia, CA 91016. Reliable commute or plans to relocate are required.

Job Type: Full-time

Pay: $70,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

escalations manager jobs

Customer Service Operations Supervisor

Compensation and Benefits Manager

Manager, Systems and Database Engineering

SENIOR MANAGER ASSURANCE & CONTROLS

Claims Assistant Manager

Manager of Order Management

Customer Support Manager - Americas

Partner Program Manager

Information Security Project Manager

Business Operations Manager

Delivery Manager

Operations Manager

Operations Manager – Amazon USA Private Label

Manager -Executive Escalations

Talent Acquisition Operations Manager (Americas)

Manager, Partner Care

Material Manager

TEM Onboarding Project Manager II

Project Manager

Manager, Participant Services

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