Top 13643 Executive escalations Jobs

Manager -Executive Escalations
GEHA —Remote
- $92,711 - $117,285 a year
- Full-time
- Bachelor's degree
- Senior level
- Leadership
- AD&D insurance
- Disability insurance
Senior VP Client Delivery (m/f/d) in Austin, TX or remote US
KNIME AG —Austin, TX
- Remote
- Bachelor's degree
- Recruiting
- Contracts
- Flexible schedule
Virtual Executive Receptionist - After Hours - $22-$30 Per Hour
P3 Delivery —Remote
- $22 - $30 a year
- 8 hour shift
- Remote
- Bachelor's degree
- Business Administration
- Business
11d
Vice President of Customer Support and Professional Services
GrowthZone —Remote
- Remote
- 7 years
- Senior level
- Leadership
Quick Apply
Sr Project leader - Engineering Systems
Rehlko —Sheboygan, WI
- $88,000 - $111,150 a year
- Full-time
- Hybrid work
- Research
- Residential
- Bachelor's degree
- Health insurance
- Dental insurance
8d
Director of Nursing
St. Gregory Recovery Center —Bayard, IA
- Full-time
- CPR Certification
- Nursing
- Psychiatry
Quick Apply
Director of Nursing | Recovery
Ivory Plains Recovery Center —Adair, IA
- Full-time
- CPR Certification
- Nursing
- Psychiatry
Quick Apply
Senior Estimator - Multifamily, Rough Carpentry, Structural Systems, & General Trades
Walker & Company, Inc. —Winter Park, FL
- From $97,500 a year
- Full-time
- Office
- Driver's License
- Driving
- Health savings account
- Health insurance
Quick Apply
Engineering Project Manager
Rehlko —Sheboygan, WI
- $76,050 - $96,050 a year
- Full-time
- Hybrid work
- Engineering
- Residential
- Continuous improvement
- Health insurance
- Dental insurance
8d
Product Engineer
ATC Drivetrain —Oklahoma City, OK
- Full-time
- Ability to walk for extended periods
- Word processing
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
Plant Manager
Foxtronics —Windsor, CT
- $120,000 - $150,000 a year
- Full-time
- Background check
- Engineering
- Office
- Health insurance
- Dental insurance
Quick Apply
Primary Source Partnerships Manager
ProviderTrust —Nashville, TN
- Full-time
- Hybrid work
- Background check
- Research
- Office
- Wellness program
- Health savings account
1d
Director of Accounts - Digital/Agency Services
Tectonic LLC —Louisville, KY
- $100,000 a year
- Full-time
- Hybrid work
- Background check
- 8 years
- Business development experience
- Health insurance
- Dental insurance
Quick Apply
12d
Director of Tax & Accounting Services
Anthem Tax Services —Woodland Hills, CA
- $125,000 - $150,000 a year
- Full-time
- Background check
- CPA
- Office
- Health insurance
- Dental insurance
Quick Apply
Semiconductor Field Service Manager (10 Year Minimum)
Fabworx Solutions, Inc. —Austin, TX
- Full-time
- Office
- Travel
- Organizational skills
- Health savings account
- Paid holidays
Quick Apply
11d
Principal TPM, Enterprise Engineering
Amazon Development Center U.S., Inc. —Seattle, WA
- $177,000 - $239,400 a year
- Full-time
- 5 years
- Product management
- Senior level
- AD&D insurance
- Health insurance
17h
Crisis Walk-In & Withdrawal Management Clinician
Paragon Behavioral Health Connections —Frisco, CO
- $60,000 - $85,000 a year
- Overnight shift
- Bilingual
- LMFT
- Licensed Clinical Social Worker
- Health savings account
- Disability insurance
Quick Apply
8d
Business Development Manager
Accuver Americas —Plano, TX
- Full-time
- Bachelor of Science
- Engineering
- Business development experience
- Health savings account
- Paid holidays
Quick Apply
9d
Labor and Employment Attorney
CALIFORNIA SCHOOL EMPLOYEES ASSOCIATION —San Jose, CA
- $165,633 - $211,395 a year
- Weekends as needed
- Writing skills
- Office
- 3 years
- Paid holidays
- Health insurance
Senior Manager - Production Planning & Forecasting
Buffalo Games —Buffalo, NY
- $95,000 - $105,000 a year
- Full-time
- 7 years
- Microsoft Excel
- Inventory management
- Health insurance
- Dental insurance
Quick Apply

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Manager -Executive Escalations

GEHA -
Remote

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Job Details

Full-time
$92,711 - $117,285 a year

Benefits

AD&D insurance
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
Benefits from day one

Qualifications

Customer communication
Team development
Bachelor's degree
Health insurance knowledge
Leading team collaboration initiatives
Operational excellence initiatives
Process improvement planning
Lean management
General management

Full Job Description

Government Employees Health Association, Inc. (G.E.H.A) is a nonprofit member association that provides health and dental benefits that millions of federal employees and retirees, military retirees and their families have counted on since 1937. Offering one of the largest health and dental benefit provider networks available to federal employees in the United States, G.E.H.A empowers health and wellness by meeting its members where they are, when they need care.

G.E.H.A has one mission: To empower federal workers to be healthy and well.

The Manager, Executive Escalations reports to the VP – Product Development and leads and oversees G.E.H.A.’s Executive Escalations function, ensuring the timely, accurate, and reputationally sound resolution of the organization’s most complex, sensitive, and high-profile medical and dental escalations. This role is responsible for handling executive escalations and managing a team of Executive Escalation Specialists, setting standards for investigative rigor, communication quality, and stakeholder engagement, and serving as a key liaison between cross-functional partners.

SKILLS

Duties and Responsibilities:

People Leadership & Team Management

Lead, coach, and develop a team of Executive Escalation Specialists responsible for end-to-end resolution of complex medical and dental escalations.
Establish clear performance expectations, conduct performance reviews, and provide ongoing feedback and development planning.
Ensure appropriate workload distribution, coverage, and escalation protocols to meet service level and quality expectations.
Foster a culture of professionalism, accountability, discretion, and strong member advocacy.

Executive Escalation Oversight

Provide oversight and guidance on the most sensitive, complex, or high-risk escalations, including OPM grievances, leadership-referred cases, and compliance concerns.
Serve as a management escalation point for cases requiring advanced judgment or executive-level communication.
Ensure consistent, accurate, and empathetic communication with members, providers, senior leaders, and external stakeholders.

Investigation, Quality & Risk Management

Establish and maintain investigative standards for root cause analysis, including claims review, eligibility validation, audit of calls and correspondence, and process flows.
Ensure escalations are resolved accurately, compliantly, and with long-term systemic solutions in mind.
Apply sound judgment to balance member experience, regulatory requirements, contractual obligations, and reputational risk.

Cross-Functional Partnership

Partner closely with operations, pharmacy, dental, customer service, and vendors to resolve escalations and mitigate risk.
Lead or participate in cross-functional working sessions addressing systemic issues surfaced through executive escalations.

Reporting, Trends & Continuous Improvement

Oversee tracking, reporting, and analysis of executive-level escalations, trends, and outcomes.
Identify recurring issues and systemic breakdowns in the member journey.
Translate insights into actionable recommendations to improve processes, claims accuracy, and customer experience.

Knowledge, Skills, and Abilities:

Bachelor’s degree in a related field required.
5-8 years of experience in a medical and/or dental health plan environment.
Minimum of 3 years of people management experience, preferably leading teams handling complex escalations or investigations.
Minimum of 2 years of demonstrated experience in implementing Lean management principles and executing process improvement initiatives.
Extensive knowledge of medical terminology, claims adjudication processes, and regulatory considerations.
Demonstrated ability to lead, coach, and develop high-performing teams.
Advanced analytical, investigative, and critical-thinking skills.
Exceptional written and verbal communication skills, including executive-level correspondence.
Strong judgment in managing sensitive situations and reputational risk.
Ability to summarize and present insights using Excel, PowerPoint, and/or Power BI .

Work-at-home requirements

Must have the ability to provide a non-cellular High Speed Internet Service such as Fiber, DSL, or cable Modems for a home office.
A minimum standard speed for optimal performance of 30x5 (30mpbs download x 5mpbs upload) is required.
Latency (ping) response time lower than 80 ms
Hotspots, satellite and wireless internet service is NOT allowed for this role.
A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

How we value you

Competitive pay/salary ranges
Incentive plan
Health/Vision/Dental benefits effective day one
401(k) retirement plan: company match – dollar for dollar up to 4% employee contribution (pretax or Roth options) plus a 6% annual company contribution
Robust employee well-being program
Paid Time Off
Personal Community Enrichment Time
Company-provided Basic Life and AD&D
Company-provided Short-Term & Long-Term Disability
Tuition Assistance Program

While this is a remote opportunity, at this time G.E.H.A does not hire employees from U.S. territories or the following states: Alaska, Hawaii, California, Washington, Oregon, Colorado, Wyoming, Montana, New York, Connecticut, Vermont, Pennsylvania, Maine.

Please note that the salary information is a general guideline only. G.E.H.A considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as, market and business considerations when extending an offer.

The target hiring range for this position is $92,711 - $117,285 USD. At G.E.H.A, the current maximum salary for this role is $130,689 USD. While initial compensation may vary based on experience and qualifications, there is a path to work toward this top rate through performance and continued growth within the organization.

G.E.H.A is an Equal Opportunity Employer, which means we will not discriminate against any individual based on sex, race, color, national origin, disability, religion, age, military status, genetic information, veteran status, pregnancy, marital status, gender identity, and sexual orientation, as well as all other characteristics and qualities protected by federal, state, or local law. G.E.H.A will not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their compensation or the compensation of another employee or applicant. We are committed to creating an inclusive environment for all employees.

G.E.H.A is headquartered in Lee's Summit, Missouri, in the Kansas City area. We recognize the importance of balance and flexibility and offer hybrid and work-from-home options for many of our roles.

Apply Now

Refine Your Search

executive escalations jobs

Manager -Executive Escalations

Senior VP Client Delivery (m/f/d) in Austin, TX or remote US

Virtual Executive Receptionist - After Hours - $22-$30 Per Hour

Vice President of Customer Support and Professional Services

Sr Project leader - Engineering Systems

Director of Nursing

Director of Nursing | Recovery

Senior Estimator - Multifamily, Rough Carpentry, Structural Systems, & General Trades

Engineering Project Manager

Product Engineer

Plant Manager

Primary Source Partnerships Manager

Director of Accounts - Digital/Agency Services

Director of Tax & Accounting Services

Semiconductor Field Service Manager (10 Year Minimum)

Principal TPM, Enterprise Engineering

Crisis Walk-In & Withdrawal Management Clinician

Business Development Manager

Labor and Employment Attorney

Senior Manager - Production Planning & Forecasting

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