Working hours
Monday – Friday 8:00 am - 5:00 pm Eastern
Participation in a rotating on-call schedule is required, and occasional after-hours support may be needed based on client demands.
Location and travel requirements
This role requires up to 100% daily travel to client sites throughout the Manhattan, Brooklyn, and New Jersey suburbs as well as to NexusTek's Midtown Manhattan office. Typical schedules include supporting two client sites per day in approximately four-hour blocks.
NOTE: This role requires that you to have access to a vehicle and maintain a current and valid driver's license.
Why this job is exciting
This is a fast-paced, ever changing IT position. You will work hands-on as well as remotely with the latest technology in multiple environments. All while engaging our clients in the process to understand their technology needs and enhance their technology efficiencies.
Who you are
Proactive and independent technical expert who performs a variety of tier I technical support responsibilities, requiring a thorough working knowledge of information technology and infrastructure administration. You are a skilled communicator on all levels. Your meticulous attention to detail is shown through your timekeeping, documentation, and execution of the technical work.
You know how to:
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Provide first and second level consultative client support for desktops, mobile devices and server infrastructure.
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Accountable for maintaining high levels of customer satisfaction and billable hours.
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Work closely with project engineering, client services team, management team, and 3rd party vendors to resolve client’s technology issues.
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Respond and perform timely and accurate scheduled maintenance and service tasks as defined for individual clients.
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Respond and perform timely and accurate scheduled maintenance and service tasks as defined for individual clients.
Technology working knowledge:
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Experience resolving technical problems and troubleshooting in a client/server environment
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Windows Desktop Operating Systems
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Windows Server 2016 to present
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Workstation/Server Hardware
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Peripheral Devices including Printers, Scanners, etc.
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Networking including Routers, Switches, Firewalls, etc.
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Cloud-Based and Virtualization Technologies
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Common Client/Server Applications including Microsoft 365, Adobe, etc.
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Windows 10 / 11
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Mac (MacOS)
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Networking Technologies
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Server/PC Hardware Diagnostics
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Microsoft 365 Provisioning and Support
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Cloud-Based and Virtualization Technologies
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MSP applications like ConnectWise, LabTech, and IT Glue desirable
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Industry certifications(CompTIA A+ / Networking, M365 Endpoint Administrator, Microsoft Azure Fundamentals),bachelor's degree in computer Engineer, Computer Science, Information Systems are highly desirable.
Pay and Benefits:
This is a full-time position located in the United States and performed remotely with some travel.
Estimated Starting Salary/Wage Range: $33.00 - $36.00 per hour, less applicable withholdings and deductions, paid on a semi-monthly basis (The actual salary offered may vary based on relevant factors as determined in the Company’s discretion, which may include experience, qualifications, tenure [for existing employees] skill set, availability of qualified candidates, geographic location, certifications held, and other criteria deemed pertinent to the particular role. Note that the majority of individuals in the position will fall in the low to mid-level of this scale; the upper end of this pay scale is offered only in exceptional circumstances and/or for unusually qualified candidates.)
In addition to legally-required benefits, NexusTek offers a generous benefit package to eligible full-time employees, which currently includes the following:
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Four weeks of annual accrued PTO
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Seven paid national holidays
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Medical, dental, vision options
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Company-paid life insurance, short and long-term disability
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Voluntary benefits such as critical illness and accident
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Voluntary Legal Shield and identity theft protection
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Discretionary annual 401k match plan
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Generous employee referral bonus plan
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Employee Assistance Program
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Access to over 90,000+ courses in ADP My Learning
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StandOut employee engagement tools
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Eligible to apply for a Pluralsight license
We’re happy to provide our comprehensive benefits guide. Each benefit is subject to eligibility requirements as specified in plan documents, and the Company reserves the right to modify the benefits it offers from time to time.
We seek dedicated professionals who prioritize their role with us as their primary employment. Engagement in additional employment or business activities that may conflict with your responsibilities with NexusTek is not permitted.
Interview Process - Typical interview process for this role:
Application and Screening Stage
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Our recruiters carefully consider each application. If you are selected to move forward, we will contact you for the 20 minute introductory screening to learn more about you and why you want to work for NexusTek.
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As part of our interview process, we use the Culture Index Survey—a brief, 5–10-minute assessment designed to help us understand your natural work preferences and behaviors. The survey consists of two sections:
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Self-Description: Select adjectives that best describe you.
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Job Requirements: Choose adjectives that reflect how you believe you need to behave to succeed in your current or desired role.
NOTE: Prior to moving to the interview phase, you will be asked to complete the survey, or you can take beforehand here: https://take.surveys.ci/s/UFfhWqnV5S/68963
Interview Stage - We’ll dive into your experience more in depth
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One-hour Hiring Manager interview
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Two-hour technical lab to assessment taken from home
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You are welcome to request additional conversations with team members you didn’t get to meet during the process
NexusTek provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws
NexusTek participates in E-Verify for all US Employees
Please be aware of potential recruitment fraud and fake social media pages. NexusTek will never ask you to pay a fee as part of the interview process. Additionally, we will not ask for your personal banking information until you have signed an employment offer and completed virtual onboarding training and paperwork provided by our HR team.
All communications with NexusTek professionals will only be sent from an @nexustek.com or ADP email address and never originate from gmail.com, yahoo.com, or other commercial email services. If you are viewing this job post outside of our website and interested in exploring opportunities, please go directly to our Careers Page: https://www.nexustek.com/nexustek-careers/ or https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=567e686e-7575-49d9-b29f-985e7365f987&ccId=19000101_000001&type=MP&lang=en_US
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