Top 6549 Field tech supervisor Jobs

Call Center Lead with AI-Tech support (AI implementation)
Imperial Management Administrators Services Inc —Pasadena, CA
- $30 - $32 an hour
- Full-time
- Mid-level
- Supervising experience
- Bachelor's degree
Quick Apply
Project Coordinator Supervisor, 3rd Shift (Remote)
Connection —Remote
- $67,000 - $85,520 a year
- Overnight shift
- Remote
- Mid-level
- US work authorization
- Communication skills
- Health insurance
- Dental insurance
Field Technician
Yardi Systems, Inc. —Remote
- $27.69 - $31.15 an hour
- Full-time
- Clean driving record
- Mid-level
- 3 years
- Profit sharing
Greenhouse Operations Supervisor
Hippo Harvest —Pescadero, CA
- $80,000 - $90,000 a year
- Full-time
- Spanish
- Google Workspace
- English
- Paid holidays
- Health insurance
Senior Manager, Preferred
Zillow.com —Remote
- $147,400 - $247,800 a year
- Full-time
- 7 years
- Recruiting
- Fair chance
Field Services Supervisor (Company Van Provided)
Truporch Homes —Atlanta, GA
- $50,000 - $60,000 a year
- Full-time
- Clean driving record
- Mid-level
- Warehouse
Quick Apply
Biology-Science High School Teacher
CHICAGO TECH ACADEMY —Chicago, IL
- $63,000 - $87,000 a year
- Full-time
- Classroom
- High school
- Mid-level
Quick Apply
Field Manager
THE VOICE OF THE MARTYRS —Bartlesville, OK
- $50,000 - $80,000 a year
- Full-time
- Background check
- Pass drug screening
- Mid-level
Quick Apply
HVAC / MAINTENANCE TECH
Moses Lake Industries —Moses Lake, WA
- $30 - $44 an hour
- Full-time
- English
- Mid-level
- Microsoft Office
- Health savings account
- AD&D insurance
RN - Integrated Medicine
University of Missouri Health Care —Columbia, MO
- $34.46 - $51.02 an hour
- 12 hour shift
- Nursing
- Patient monitoring
- RN License
- Paid holidays
- Loan repayment program
CT Technologist
Boulder Community Health —Boulder, CO
- $39.16 - $58.74 an hour
- 12 hour shift
- Anatomy knowledge
- Blood sampling
- BLS Certification
- Disability insurance
- Health insurance
Quick Apply
Customer Quality Engineering Supervisor
Nifco America, Corp. —Canal Winchester, OH
- $85,000 - $110,000 a year
- Full-time
- Microsoft Word
- Background check
- Microsoft Excel
- Relocation assistance
- Health insurance
Quick Apply
8d
Technical Director-Community Theater
Pensacola Little Theatre —Pensacola, FL
- $55,000 - $65,000 a year
- Weekends as needed
- Carpentry
- 6 years
- 5 years
- Health insurance
- Paid time off
Quick Apply
CNC Maintenance Tech II - Physical Location Fort Collins, CO, 80524
Manes Machine —Fort Collins, CO
- $30 - $40 an hour
- Full-time
- Mid-level
- Forklift
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
Superintendent 1- Education
JE Dunn —Atlanta, GA
- Email
- Background check
- Construction site
- High school diploma or GED
Paramedic
Ambulnz by DocGo —Glens Falls, NY
- $27.50 - $40.50 an hour
- Part-time
- Clean driving record
- Patient monitoring
- PALS Certification
- Health insurance
- Dental insurance
Quick Apply
Nuclear Medicine Technologist - Regional Staffing Manager
CDL NUCLEAR TECHNOLOGIES LLC —Arcadia, CA
- Full-time
- Hospital
- Outpatient experience
- Clinic
- Travel reimbursement
- Paid holidays
Quick Apply
Paramedic
Ambulnz by DocGo —Hobart, NY
- $27.50 - $40.50 an hour
- Part-time
- Clean driving record
- PALS Certification
- BLS Certification
- Health insurance
- Dental insurance
Quick Apply
Industiral Field Service- Motor Technician
Horner Industrial Group —Springfield, OH
- Overtime
- Background check
- Mid-level
- 3 years
- Health savings account
- Relocation assistance
Quick Apply
House Supv RN Access Center - Day Shift
Driscoll Health —Corpus Christi, TX
- Weekends as needed
- CPR Certification
- Nursing
- RN License

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Call Center Lead with AI-Tech support (AI implementation)

Imperial Management Administrators Services Inc -
Pasadena, CA

Quick Apply

Job Details

Full-time
$30 - $32 an hour

Qualifications

Managing teams in a customer support role
Team leadership
Supervising experience
Data-driven problem-solving
Business operations
Call center management

Full Job Description

Job Summary:

We are seeking a highly organized and tech-savvy Call Center Supervisor to oversee the daily operations of AI-driven customer service agents. In this role, you will manage and optimize a hybrid contact center environment where AI agents handle first-tier customer interactions, escalating to human agents when necessary. You will play a critical role in monitoring AI performance, maintaining service quality, and ensuring a seamless customer experience across all support channels.

Key Responsibilities:

Supervise and Monitor AI Agents:
Oversee the performance and accuracy of AI-powered customer service agents across voice, chat, and email channels.
Quality Assurance:
Audit AI conversations to ensure compliance with company policies, brand voice, and regulatory requirements. Collaborate with AI trainers and data teams to fine-tune responses.
Issue Escalation & Resolution:
Monitor AI escalations to human agents and ensure proper handoff and resolution. Identify and address patterns in escalations to improve AI handling capabilities.
Team Collaboration:
Work closely with human support staff, AI trainers, developers, and data analysts to improve the overall efficiency and accuracy of AI agents.
Performance Analytics:
Use dashboards and analytics tools to track AI KPIs such as first-contact resolution, containment rate, CSAT, and escalation rate. Provide regular reports to leadership.
Process Improvement:
Identify operational bottlenecks and propose workflow or training enhancements for both AI and human agents.
Training & Feedback:
Provide regular feedback to AI development teams based on customer interactions. Ensure updates to AI models are tested and implemented effectively.

Qualifications:

Experience:
- 3+ years in a call center supervisory or operations role.
- Experience working with or managing AI-powered support tools is highly preferred.
Skills:
- Strong understanding of customer service metrics and tools (e.g., Zendesk, Salesforce, LivePerson, Intercom).
- Familiarity with conversational AI platforms (e.g., GPT, Dialogflow, IBM Watson) is a plus.
- Excellent problem-solving and decision-making skills.
- Ability to interpret and communicate data insights clearly.
Technical Acumen:
- Comfort with emerging technologies and AI tools.
- Basic understanding of machine learning concepts and how AI models are trained/improved is a plus.
Education:
- Bachelor’s degree in Business, Communications, Information Technology, or related field. Equivalent experience may be considered.

Work Location: In person

Quick Apply

Refine Your Search

field tech supervisor jobs

Call Center Lead with AI-Tech support (AI implementation)

Project Coordinator Supervisor, 3rd Shift (Remote)

Field Technician

Greenhouse Operations Supervisor

Senior Manager, Preferred

Field Services Supervisor (Company Van Provided)

Biology-Science High School Teacher

Field Manager

HVAC / MAINTENANCE TECH

RN - Integrated Medicine

CT Technologist

Customer Quality Engineering Supervisor

Technical Director-Community Theater

CNC Maintenance Tech II - Physical Location Fort Collins, CO, 80524

Superintendent 1- Education

Paramedic

Nuclear Medicine Technologist - Regional Staffing Manager

Paramedic

Industiral Field Service- Motor Technician

House Supv RN Access Center - Day Shift

I want to receive the latest job alert for field tech supervisor

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