Top 13833 Fire support technician Jobs

Customer Service Technician (FST Tech)
Whisker Labs —Remote
- $50,000 - $54,000 a year
- Weekends as needed
- Mid-level
- Continuous improvement
- Travel
- Dental insurance
- Vision insurance
Quick Apply
TEST FIRE OPERATOR
GLOCK —Smyrna, GA
- Full-time
- Mid-level
- High school diploma or GED
- Cleaning
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Professional Responder – Animal Care & Handling
ASPCA —Remote
- $20 - $25 an hour
- Part-time
- English
- Mid-level
- Ability to lift 50 pounds
Fire Alarm Technician
Four Seasons Environmental, Inc. —Beltsville, MD
- From $46 an hour
- Full-time
- Background check
- Customer service
- Pass drug screening
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Research Technician
Indiana University —Indianapolis, IN
- $31,200 - $36,200 a year
- Full-time
- Computer literacy
- Writing skills
- Basic math
- Paid parental leave
- Health savings account
10d
Fire Alarm Service Technician (Blue Card Required)
SFP —San Jose, CA
- $30 - $40 an hour
- Full-time
- Background check
- Clean driving record
- Construction site
- Paid holidays
- Health insurance
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Licensed Sprinkler Technician
Dynamic Life Safety —Massachusetts
- $40 - $50 an hour
- Overtime
- Background check
- Mid-level
- 3 years
- Paid holidays
- Health insurance
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Install Security Technician
H&S Protection Systems, Inc. —Stevens Point, WI
- $22 - $28 an hour
- Full-time
- Background check
- Clean driving record
- Mid-level
- Paid training
- Health insurance
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HVAC Technician / Engineering (Facilities, Resort)
the Tides Inn —Irvington, VA
- $18 - $19 an hour
- Weekends as needed
- Customer service
- Engineering
- Mid-level
- Health savings account
- Disability insurance
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Fire Assay Technician
ALS Global —Reno, NV
- Online Application
- Microsoft Outlook
- English
- Mid-level
9d
Fire Captain
City of Monett —Monett, MO
- $65,632 a year
- Full-time
- Background check
- CPR Certification
- Clean driving record
- Health savings account
- Health insurance
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Laboratory Project Manager – Product & Fire Testing
International Code Council —Wixon Valley, TX
- $55,000 - $70,000 a year
- Full-time
- Background check
- Civil engineering
- Supervising experience
- Health savings account
- Health insurance
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2d
Laboratory Project Manager – Product & Fire Testing
International Code Council —Snook, TX
- $55,000 - $70,000 a year
- Full-time
- Background check
- Civil engineering
- Supervising experience
- Health savings account
- Health insurance
Quick Apply
2d
Fire Sprinkler Service Manager
LUND FIRE PRODUCTS —Nassau, NY
- $30 - $50 an hour
- Full-time
- Clean driving record
- Construction site
- Sales
- Fuel card
- Health insurance
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8d
Fire Suppression Technician (sign on bonus)
Summit Fire & Security —Milton, WA
- $30 - $40 an hour
- Full-time
- Background check
- Clean driving record
- Customer service
- Paid holidays
- Disability insurance
Master Technician, Safety and Security
Volusia County School District —DeLand, FL
- $51,732 - $59,376 a year
- Weekends as needed
- Background check
- School experience
- System design
- Health insurance
- Dental insurance
10d
Mechanical Technician II
Association of Universities for Research in Astronomy —Maui, HI
- $32 - $41 an hour
- Weekends as needed
- Computer literacy
- Mid-level
- Forklift
- Paid time off
- Retirement plan
Fire Alarm Technician
Pro-TechT —Farmers Branch, TX
- $25 - $40 an hour
- Full-time
- Background check
- Clean driving record
- Customer service
- Paid holidays
- Health insurance
Quick Apply
9d
Alarm System Technician (3 YEAR OF EXPERIENCE)
Electronic Security Systems, Inc —Vineyard Haven, MA
- From $35 an hour
- Full-time
- Background check
- OSHA
- System design
- Health insurance
- Dental insurance
Quick Apply
Fire Suppression Technician (Commercial Kitchen Systems)
Summit Fire & Security —Milton, WA
- $30 - $40 an hour
- Full-time
- Background check
- Clean driving record
- Customer service
- Paid holidays
- Disability insurance

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Customer Service Technician (FST Tech)

Whisker Labs -
Remote

Quick Apply

Job Details

Full-time
$50,000 - $54,000 a year

Benefits

Dental insurance
Vision insurance
401(k) matching

Qualifications

Customer relationship building
Fire safety
Email customer support
Technical support via phone
Texting/chatbox tools
Phone communication
Technical documentation
Mid-level
Incident Escalation
Improving operational efficiency
Managing clients in a customer support role
Pattern recognition
Electrical systems
Continuous improvement
Customer engagement
Customer support
Case referral
Technical support via email
Cross-functional collaboration
Escalation handling
2 years
Hazard mitigation
Communication skills
Client interaction via phone calls
Customer data entry

Full Job Description

About Whisker Labs

We’re on a mission to save lives and property, leading the next wave in smart home technology and fire prevention with Ting. This intelligent sensor and concierge service monitors a home’s electrical network to detect electrical hazards that often lead to the most devastating and catastrophic fires. While on the job preventing fires inside a home, Ting also helps monitor the electrical grid, contributing to increased community fire safety and reduced environmental impact that comes with fire reduction. We’re steadfastly addressing the long-underserved realm of electrical fire prevention with leading-edge technology and embarking on the next stage of our growth. Visit tingfire.com for more information.

About the Role:

Joining Whisker Labs means becoming part of a dynamic startup where every team member plays a vital role in executing our mission. Embracing a critical mission, a dedication to frontline challenges, and an owner's mindset are what unite us. The FST Customer Service Technician is no exception and is pivotal in ensuring the efficiency and effectiveness of our fire safety solutions.

As a FST Tech, you will blend technical expertise with customer service to support and advance Ting's fire safety operations. This role requires a unique combination of skills, including hands-on technical troubleshooting, clear communication, and the ability to manage customer relationships effectively.

Key responsibilities and qualifications are listed below for this remote, full-time position that requires occasional travel as needed for training and team meetings.

Job Duties:

Respond to Customer Inquiries After Ting Fire Hazard Cases are Initiated: Act as the first point of contact for customers, responding to queries based on case hazard mitigation plans defined by FST Engineers and the hazard decision-tree troubleshooting guidance. Communication will be by audio calls, text messaging and email.
Customer Engagement and Follow-up: Work to achieve prompt customer responses once the hazard case is started. Continue follow-up communication with customers to get information to support troubleshooting and resolution of the case.
Perform Tier 1 Troubleshooting with Customers After Ting Fire Hazard Cases are Initiated: Use decision-tree troubleshooting guidance and customer communication scripts to step through Tier 1 case workflows and obtain all relevant customer information to get the case started. If the hazard is resolved as a Tier 1 case, you’ll complete case closeout activities and escalate to your Team Lead for review and closeout.
Escalate Tier 2+ Cases to FST Engineers: Once all Tier 1 case objectives are completed, FST Techs will escalate cases to FST Engineers for more detailed troubleshooting and ultimate case hazard resolution.
Work Schedule and Travel: Work remotely from home and be willing to work on a flexible schedule, including nights, weekends, and holidays, and travel as needed for training and team meetings.
Teamwork: Liaise between customers, FST Engineers, and other members of Whisker Labs and the FST to ensure seamless operations and service delivery to our customers. Work collaboratively with other team members, sharing knowledge and supporting each other to achieve common goals.
Signal and Pattern Recognition: Possess strong signal and pattern recognition abilities to learn and recognize fundamental fire hazard signal patterns in graphical data to communicate the presence and types of electrical fire hazard signals to customers and to use during troubleshooting.
Note Taking: Ability to accurately capture notes in our systems while communicating with customers to ensure any team member can pick up and continue the case without causing the customer undue frustration of repeating troubleshooting steps.
Continuous Improvement: Support team efforts to continuously improve and gain operation efficiencies by creating and maintaining documentation for internal training, workflow processes, and customer communication/troubleshooting.

Requirements:

A minimum of 2 years' experience in technical support, customer service, or a related field. Education and/or experience in technical troubleshooting, electrical systems or fire safety is an advantage.
Excellent communication and interpersonal skills, with the ability to articulate complex technical information in a clear and understandable manner.
A strong team player with the flexibility to adapt to rotating schedules and the demands of a startup environment.
Proven troubleshooting skills and a methodical approach to problem-solving.

What We Offer:

Competitive salary + equity.
The ability to make, own and carry out decisions.
Health, dental, and vision insurance.
401(k) with match.

Whisker Labs is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

The pay range for this role is:
50,000 - 54,000 USD per year(Remote - United States)

Quick Apply

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fire support technician jobs

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