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Front Desk Coordinator

Opensity Solutions
Baltimore, MD

Quick Apply

Job Details

Full-time
$23 - $25 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Vendor relationship building
Customer communication
Microsoft Excel
Microsoft Outlook
High school diploma or GED
Microsoft Teams

Full Job Description

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

We are seeking a dynamic and customer-focused Community Ambassador & Meeting Coordinator to create a welcoming, inclusive, and engaging environment for residents, visitors, and clients. This dual-role position is ideal for someone who thrives in a people-facing setting and excels at organizing and executing meetings and events with precision.

The successful candidate will serve as the face of the community, delivering exceptional service while also managing the end-to-end coordination of meetings and events. This role reports to the Lead Office Services Associate or the Client Relations Manager.

Pay rate 23.00 to 25.00 USD/hr

Key Responsibilities

Community Engagement & Customer Experience

Serve as the primary point of contact for visitors, residents, and guests, creating a warm, professional, and inclusive environment
Deliver high-quality customer service by anticipating needs and resolving issues promptly
Build strong relationships within the community to enhance engagement and satisfaction
Maintain a clean, organized, and welcoming common area

Meeting & Event Coordination

Coordinate logistics for meetings and events, including scheduling, room setup, catering, and technology requirements
Act as the on-site point of contact during events to ensure seamless execution
Partner with internal teams and external vendors to deliver high-quality experiences
Track meeting details and maintain accurate records of bookings and usage
Support post-event follow-up, including feedback collection and issue resolution

Operational Support

Assist with day-to-day office or community operations as needed
Ensure adherence to company standards, policies, and service levels
Identify opportunities to improve processes, customer experience, and engagement initiatives

Qualifications

Required

High school diploma or equivalent;
2–4 years of experience in customer service, hospitality, workplace experience, office coordination, or a similar role
Strong interpersonal and communication skills with a customer-first mindset
Excellent organizational and time-management abilities
Ability to multitask and prioritize in a fast-paced environment
Proficiency with Microsoft Office Suite (Outlook, Word, Excel, Teams)

Preferred

Experience in hospitality, coworking spaces, corporate office environments, or property management
Event planning or meeting coordination experience
Familiarity with scheduling or event management tools (e.g., Outlook calendaring, event platforms, room booking systems)
Demonstrated ability to manage vendor relationships
Experience working in client-facing or service-driven environments

All eligible employees receive access to a comprehensive benefits package, including:

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Opensity is an Equal Opportunity Employer.

We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination.

Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.

Quick Apply

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The successful candidate will serve as the face of the community, delivering exceptional service while also managing the end-to-end coordination of meetings and events. This role reports to the Lead Office Services Associate or the Client Relations Manager.

Pay rate 23.00 to 25.00 USD/hr

Key Responsibilities

Community Engagement & Customer Experience

Meeting & Event Coordination

Operational Support

Qualifications

Required

Preferred

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