Top 45 Genesys engineer virtual Jobs

Genesys Cloud Engineer
EmblemHealth —New York, NY
- $77,760 - $149,040 a year
- Call employer
- Research
- 3 years
- Bachelor's degree
CX Outbound Solution Engineer
Nice —Remote
- Remote
- Computer Science
- Mid-level
- Master's degree
ZVA AI Implementation Project Manager
Technical Source —Raleigh, NC
- Remote
- Mid-level
- Communication skills
Quick Apply
Network Engineer / NOC Engineer
Strategic Staffing Solutions —St. Louis, MO
- $32 - $42 an hour
- 12 hour shift
- Hybrid work
- Mid-level
- Office
- Windows
- Health savings account
- Health insurance
Quick Apply
15h
Lead Solutions Engineer - Customer Platforms
MetLife —Clarks Summit, PA
- $120,000 - $170,000 a year
- Email
- Hybrid work
- Computer science
- Computer Science
- Office
- Paid holidays
- Disability insurance
Conversational Designer
Waterfield Technologies —Tulsa, OK
- Remote
- 6 years
- English
- Continuous improvement
Senior Partner AI Architect
Genesys —North Carolina
- $134,900 - $237,300 a year
- Online Application
- Remote
- System design
- AWS
- Continuous improvement
- Paid holidays
- Health insurance
Lead Application Engineer – CCaaS
Stellar IT Solutions LLC —Phoenix, AZ
- $50 - $57 an hour
- Contract
- Hybrid work
- System design
- HIPAA
- Java
Quick Apply
Capgemini Invent - AI Contact Center Senior Consultant
Capgemini —Atlanta, GA
- $105,600 - $199,480 a year
- Full-time
- Up to 50% travel
- 5 years
- Salesforce
- Paid holidays
- Disability insurance
Professional Services CX Solution Architect
Zoom —Remote
- $150,800 - $329,900 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Travel
- Mentoring
AI Contact Center - Managing Consultant
Capgemini —Atlanta, GA
- $112,600 - $212,700 a year
- Full-time
- Up to 50% travel
- 5 years
- Salesforce
- Paid holidays
- Disability insurance
Solution Advisor, CCaaS and Contact Center Solutions
Bluewave Technology Group —Philadelphia, PA
- $110,000 - $190,000 a year
- Full-time
- Remote
- Computer science
- Microsoft Excel
- Computer Science
- Paid parental leave
- Health insurance
Quick Apply
Principal Applied AI Engineer, Finance
Genesys —Massachusetts
- $193,600 - $340,600 a year
- Online Application
- System design
- 8 years
- AWS
- Paid holidays
- Health insurance
Lead Cloud Engineer - Contact Center Technology
Humana —New York, NY
- $129,300 - $177,800 a year
- Full-time
- Remote
- Computer Science
- Analysis skills
- Continuous improvement
- Paid parental leave
- Paid holidays
13d
Bilingual Agentic AI and NLU Engineer (English & Spanish)
Genesys —North Carolina
- $110,600 - $194,400 a year
- Online Application
- Remote
- Computer Science
- 3 years
- Master's degree
- Paid holidays
- Health insurance
Solution Advisor, CCaaS and Contact Center Solutions
Comtel Group —Remote
- $110,000 - $190,000 a year
- Full-time
- Computer science
- Microsoft Excel
- Computer Science
- Paid parental leave
- Health insurance
Senior Applied AI Engineer
GE Appliances —Louisville, KY
- Full-time
- Remote
- Azure
- Computer Science
- 5 years
Architect - Genesys App Services | Full Time
Henry Ford Health —Detroit, MI
- Full-time
- Computer science
- Azure
- Computer Science
- Health insurance
- Dental insurance
Senior Associate - Contact Center Experience Designer
New York Life —New York, NY
- $111,500 - $159,000 a year
- Hybrid work
- 5 years
- AWS
- Bachelor's degree
- Loan repayment program
- Adoption assistance
Principal Product Manager, Usage & Billing
Genesys —Indiana
- $158,800 - $279,200 a year
- Online Application
- Remote
- 8 years
- Continuous improvement
- Product management
- Paid holidays
- Health insurance

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genesys engineer virtual jobs near

Genesys Cloud Engineer

EmblemHealth -
New York, NY

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Job Details

$77,760 - $149,040 a year

Qualifications

Requirements design
Software implementation
Requirements analysis
Vendor relationship management
Vendor communication
Business requirements
Implementing IT solutions
Cross-functional communication

Full Job Description

REMOTE

Summary of Position

Design, implement, and operate a Genesys Cloud environment.
Act as technical interface between the business and various IT teams to develop business solutions delivered via the Genesys contact center application utilizing the EmblemHealth data ecosystem to fulfill customer requests
Participate in the planning, design, implementation, maintenance, monitoring, and support of all aspects of the Telecommunications Architecture across the enterprise, this includes all multichannel communications
Design, implement, and operate multi-vendor integrated solutions spanning CRM, AI virtual agents, workforce engagement, APIs, and cloud services.
Apply experience in Contact Center as a Service (CCaaS), Customer Experience (CX), AI, or Cloud Communications.
Understand contact center ecosystems including CRM integrations (Salesforce), REST APIs, and system integrations.
Responsible for the daily management of all aspects of the cloud native Telecommunication environments that support the enterprise.
Implement technology upgrades to maximize value (ROI) to the organization

Principal Accountabilities

Conduct discovery sessions with business Subject Matter Experts to define the needs of the business; map the business needs to technical capabilities that exist today to support the business objectives.
Design and implement complex solutions that utilize Microsoft, Genesys and other technical solutions.
Interface with multiple technical teams and the business units to create custom user experiences for our Contact Center staff.
Tune communications platforms to maximum operational capacity, this includes the omni channel experience.
Perform investigations into operational / technical and business issues that may impact customer experience.
Research solutions for and implement any business operations impacting incidents or tickets that are opened by the business (including call recording archives and other ancillary systems).
Serve as escalation point for issue resolution; provide subject matter expertise into problem resolution.
Implement and manage voice network element monitoring tools as needed.
Perform maintenance upgrades, service packs and backup of systems.
Work with Senior Telecommunication Architect to manage physical infrastructure wiring for all offices, including planning, developing, researching, implementation, troubleshooting, maintenance, enhancements, etc.
Perform other related tasks as directed, assigned, or required.

Qualifications

Education, Training, Licenses, Certifications

Bachelor’s degree in information systems or related field required; Additional experience/specialized training may be considered in lieu of degree requirement.
Unified Communications Certification on Genesis Pure Cloud preferred.

Relevant Work Experience, Knowledge, Skills, and Abilities

5 – 8+ years of related work experience required
3 – 5+ years Genesys Pure Cloud experience required
3 – 5+ years’ experience in a purely technical role implementing solutions in a CCaaS environment required

Experience with Workforce management and call recording platforms preferred
Ability to translate requirements into technical specs, and to develop/implement/enforce SLAs required
Ability to organize, prioritize, and manage multiple projects/tasks with competing deadlines required
Ability to effectively manage a heavy workload in a dynamic, fast paced environment required
Excellent communication skills (verbal, written, presentation, interpersonal, collaboration) with all audience types/levels required
Proven ability to work effectively with vendors required

Additional Information

Requisition ID: 1000003079
Hiring Range: $77,760-$149,040

Apply Now

Refine Your Search

genesys engineer virtual jobs

Genesys Cloud Engineer

CX Outbound Solution Engineer

ZVA AI Implementation Project Manager

Network Engineer / NOC Engineer

Lead Solutions Engineer - Customer Platforms

Conversational Designer

Senior Partner AI Architect

Lead Application Engineer – CCaaS

Capgemini Invent - AI Contact Center Senior Consultant

Professional Services CX Solution Architect

AI Contact Center - Managing Consultant

Solution Advisor, CCaaS and Contact Center Solutions

Principal Applied AI Engineer, Finance

Lead Cloud Engineer - Contact Center Technology

Bilingual Agentic AI and NLU Engineer (English & Spanish)

Solution Advisor, CCaaS and Contact Center Solutions

Senior Applied AI Engineer

Architect - Genesys App Services | Full Time

Senior Associate - Contact Center Experience Designer

Principal Product Manager, Usage & Billing

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