Top 31889 Global tech Jobs

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VTC Tech

General Dynamics Information Technology -
Los Alamos, NM

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Job Details

Full-time
$73,965 - $97,750 a year

Benefits

Internal mobility program
Paid holidays
401(k) matching

Qualifications

Equipment troubleshooting
Video conferencing software
AV system troubleshooting
Video conferences (communication methods)
Video conferencing systems operation

Full Job Description

Your Impact

Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being and support of U.S. citizens.

Job Description

VTC Technician

GDIT is looking for a VTC Technician who holds DOE Q or TS for a full-time position, located in Los Alamos

GDIT will provide NNSA (National Nuclear Security Administration) customers worldwide with Video Conferencing support consisting of Self-Help Knowledge Portals, remote Service Desk resolution support, and in-field customer engagement support. GDIT will be the first point of contact for IT problem resolutions to help to increase user satisfaction, reduce resolution time, and consolidate and standardize remote and in-field customer support.

Position description

This position will be responsible for installing, fixing, and troubleshooting a wide variety of video display equipment to include cameras, microphones, audio and video display components. Provide standard operating procedures describing how to access and use video display systems.

Maintains and enhances customer services by organizing and evaluating service and delivery systems, and procedures. Works with other team members to promote a high morale environment that is fun and fast-paced. The right candidate works well within a team. Collaboration, constructive criticism, and peer review are key components of the group dynamic.

Essential job functions

Promotes a positive and respectful workplace
Handles customer escalations and works as a liaison with government/client officials
Possesses current working knowledge of VTC/AV components, equipment, and collaboration software (MS Teams).
Support Video Conferencing Services that provide NNSA End-Users with video conference capabilities. Services include the planning and assessment, implementation, training, and ongoing management necessary to implement Video Conferencing Service.
Configures, operates, and troubleshoots all audio/video equipment used in the execution of VTC’s, and MS Teams meetings.
Collaborating with clients to determine AV needs before an event
Provide technical assistance to users of VTC equipment, train end users on the proper use of hardware and software.
Proactively check ticket queue for new emails and create and assign tickets for those emails.
Ensure that tickets are actively being worked on and updated, and that no tickets are unassigned.
Escalate tickets as needed.
Ensure all tickets worked include the problem, the solution, the end user, initiation and completion time, and end user satisfaction.
The resolution shall be in sufficient detail to allow another support technician, not familiar with the problem, sufficient information to resolve the same or similar problem without extensively researching the issue again.
Preparing accurate documentation to support and maintain a working knowledge base of VTC processes including pertinent guidelines, regulations, compliance issues, and documentation requirements as well as reference only application reference guides as instructed by team lead.
Document, maintain, and store specific information, including as-built diagrams and SOPs/Job Aides.
Identifies areas of opportunity to improve customer satisfaction.

WHAT YOU’LL NEED TO SUCCEED:

Education: Associate's Degree (Substitutions will be based on additional years of experience)
Required Experience: 8+ years of related experience
Required Technical Skills: Video Teleconferencing Services, End User Support, Troubleshooting/Problem Solving
Security Clearance Level: DOE Q or TS
Required Skills and Abilities: Written and Oral Communication, Leadership, Strategic Planning, Organization, Problem Solving,
Location: Los Alamos, NM
US Citizenship Required

GDIT IS YOUR PLACE:

401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays

#WeAreGDIT #networkengineer #nnsaitops

Work Requirements

Years of Experience

5 + years of related experience

may vary based on technical training, certification(s), or degree

Certification

Travel Required

10-25%

Citizenship

U.S. Citizenship Required

Salary and Benefit Information

The likely salary range for this position is $73,965 - $97,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.

Our Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

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