The application window will be open until at least June 1st, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.
Note: By applying to this position you will have an opportunity to share your preferred working location from the following:
Boulder, CO, USA; Atlanta, GA, USA.
- Bachelor’s degree or equivalent practical experience.
- 5 years of experience in a project/program management, consulting, or client facing role.
- Ability to manage multiple, time-sensitive projects with competing priorities while working independently to drive projects to completion with guidance and high attention to detail.
- Ability to streamline complex processes and implement workflows designed to increase efficiency.
- Excellent project or program management skills, leading and implementing high-impact projects with cross-functional teams.
- Excellent written and verbal communication and investigative skills.
The Google Users and Products (gUP) team is dedicated to advocating Google's users by creating helpful and trusted experiences. Our work exists at the exciting intersection of technology and operations, where we strive daily to support and delight customers of the Google Store and Google Fi. We foster a collaborative and engaging culture, creating an environment where every team member is empowered to do their best work.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video.
Individual pay is determined by factors including job-related skills, experience, and relevant education or training.
US: $114000 - $164000 (USD) + 15% bonus target + bonus + equity + benefits
Learn more about benefits at Google.
- Collaborate with the Product and cross-functional teams to manage and optimize customer journeys, with a focus on commerce and post-purchase interactions.
- Identify and resolve systemic obstacles by partnering with product and internal teams to improve tools, policies, and processes.
- Own and drive operational product support, manage all feature rollouts, and advocate continuous improvements in service delivery.
- Strengthen customer support by improving tooling and empowering service agents.
- Engage with teams like Reverse Logistics and Transportation to mitigate immediate support gaps and establish systemic, repeating problem fixes.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
