Top 872 Government Jobs in Decatur, GA

Customer Resolution Specialist
City of Atlanta, GA —Atlanta, GA
- $47,474 - $63,379 a year
- Full-time
- Computer literacy
- Basic math
- English
OFFICE ASSISTANT (POLICE DEPARTMENT)
City of Forest Park —Forest Park, GA
- $48,796.80 - $61,006.40 a year
- Full-time
- Inventory control
- Word processing
- Research
Quick Apply
7d
WIC Customer Service Representative
Georgia Department of Public Health —DeKalb County, GA
- $35,007.80 a year
- Full-time
- Pass drug screening
- Residential
- High school diploma or GED
- Paid holidays
- Health insurance
City Clerk
CITY OF STOCKBRIDGE —Stockbridge, GA
- $84,918.88 - $108,271.58 a year
- Microsoft Excel
- 5 years
- Writing skills
7d
Mail Room Clerk
City Of Sandy Springs —Sandy Springs, GA
- $42,025.80 - $65,283.00 a year
- Extended hours
- CPR Certification
- Clean driving record
- Ability to walk for extended periods
- AD&D insurance
- Paid holidays
Quick Apply
6d
Customer Resources Specialist
City of East Point, GA —East Point, GA
- $22 an hour
- Overtime
- Basic math
- Computer skills
- Associate's degree
- Paid holidays
- Disability insurance
7d
E911 Communications Officer
CITY OF DECATUR —Decatur, GA
- $41,746 - $42,786 a year
- Weekends as needed
- Basic math
- Pass drug screening
- High school diploma or GED
Quick Apply
PROPERTY AND EVIDENCE CLERK
CITY OF BROOKHAVEN GA —Atlanta, GA
- $21.97 - $27.71 an hour
- Overtime
- Research
- Office
- 3 years
General Operations Maintenance Worker
City of Tucker —Tucker, GA
- From $33.07 an hour
- Full-time
- Carpentry
- Background check
- Construction site
- Health insurance
- Dental insurance
Quick Apply
RECEPTIONIST/GCIC CLERK
City Of Douglasville —Douglasville, GA
- $20.52 an hour
- Weekends as needed
- Office
- Administrative experience
- High school diploma or GED
Quick Apply
Executive Assistant
City of Brookhaven —Brookhaven, GA
- $50,766 - $81,226 a year
- Weekends as needed
- 5 years
- Office
- Bachelor's degree
5d
Case Manager - Municipal Court
City of Atlanta, GA —Atlanta, GA
- Full-time
- Bilingual
- Research
- Mid-level
12d
Case Administrator
Georgia Northern District Court —Atlanta, GA
- $47,270 - $84,879 a year
- Word processing
- Office
- Administrative experience
- Paid holidays
- Dental insurance
Operations and Events Associate
Council of State Governments —Decatur, GA
- $55,000 - $65,000 a year
- Online Application
- Hybrid work
- Mid-level
- Office
- Administrative experience
- Paid holidays
- Health insurance
13d
Executive Assistant, Deputy City Administrator
CITY OF MCDONOUGH —McDonough, GA
- $50,173 - $80,277 a year
- Full-time
- Microsoft Outlook
- Writing skills
- Mid-level
Quick Apply
1d
School Crossing Guard
CITY OF DECATUR —Decatur, GA
- $18 an hour
- Morning shift
- Children
- School
- Outdoor work
Quick Apply
Environmental Service Worker I
City of Atlanta, GA —Atlanta, GA
- $39,370.24 - $49,212.80 a year
- Full-time
- Basic math
- Residential
- Organizational skills
Accounts Payable Specialist I
City of Atlanta, GA —Atlanta, GA
- $23.48 an hour
- Full-time
- Research
- Office
- Finance
E911 Operator
CITY OF CHAMBLEE —Chamblee, GA
- From $50,287 a year
- 12 hour shift
- High school diploma or GED
- Driver's License
- Entry level
- AD&D insurance
- Paid holidays
Quick Apply
Utility Permit Specialist
City Of Sandy Springs —Sandy Springs, GA
- $36.28 - $41.00 an hour
- Full-time
- Microsoft Excel
- Mid-level
- Office
- Paid holidays
- Disability insurance
Quick Apply
8d

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Customer Resolution Specialist

City of Atlanta, GA -
Atlanta, GA

Apply Now

Job Details

Full-time
$47,474 - $63,379 a year

Qualifications

Computer operation
High school diploma or GED
Desktop applications
Productivity software

Full Job Description

Posting expires: July 15, 2026

Salary range: $47,474 - $63,379

General Description:

The Customer Resolution Specialist is responsible for addressing and resolving inbound customer service inquiries for the Department of Watershed Management (DWM). This position performs high-volume public contact and recordkeeping duties related to the operational, financial, and commercial records of water utilities. The role provides accurate and timely information to utility customers and the general public regarding billing, account issues, and service requests.

Classification Standards

This classification performs routine to moderately complex customer service functions involving public contact and account management. Candidates should have prior experience in a customer service or call center setting and demonstrate strong communication and problem-solving skills. Work is performed under moderate supervision, requiring the application of established procedures and policies.

Supervision Received:

Works under close to moderate technical supervision. Work in progress and completed tasks are reviewed regularly for quality assurance, accuracy, completeness, and adherence to established procedures and guidelines.

Essential Duties and Responsibilities

Responds to inbound customer telephone calls regarding Department of Watershed Management (DWM) policies, procedures, services, and account-related concerns.

Assist customers with inquiries related to billing, adjustments, appeals, meter readings, leaks, and other water and sewer service issues.

Utilizes active listening and problem-solving skills to understand customer concerns, ask clarifying questions, and provide accurate, policy-based resolutions.

Communicate with customers through multiple channels including phone, email, mail, and live chat.

Provides real-time support through live chat by addressing inquiries, assisting with billing questions, and guiding customers through available self-service tools in a professional and timely manner.

Research customer accounts, records, and databases to investigate and resolve complex inquiries, disputes, and service concerns.

Coordinates with internal departments such as Billing, Field Services, and Inspections to gather information and facilitate resolution of customer issues.

Initiates work orders and service requests to address service concerns

Maintains accurate and detailed documentation of customer interactions, account activity, and case updates across multiple systems in accordance with departmental procedures.

Assist customers with financial transactions by providing guidance on payment transfers, credit refunds, and submitting requests for processing when applicable.

Provides support for service-related matters including disconnections, reconnections, meter installations, and service verifications.

Participates in peer mentoring and knowledge sharing to support training and development of new representatives and departmental staff.

Performs additional duties assigned to support operational and departmental business needs.

Knowledge, Skills & Abilities:

• Strong interpersonal and human relations skills.

• Knowledge of personal computer operation in office applications.

• Knowledge of proper English usage, including grammar, spelling, and punctuation.

• Knowledge of basic business mathematics.

• Knowledge of and proficiency in using office technology and computer-based systems to perform daily work-related duties.

• Ability to interpret and analyze pertinent procedures, data, and functions quickly.

• Ability to exercise sound judgment in interpreting and applying information to a variety of situations, and in taking appropriate action under moderate supervision.

• Ability to maintain accurate records.

• Ability to speak clearly and concisely.

• Ability to demonstrate strong written and verbal communication skills.

• Ability to manage multiple tasks, remain detail-oriented, and work efficiently under moderate supervision.

• Ability to simultaneously converse with customers and accurately enter data into a computer.

• Ability to maintain composure and professionalism during difficult customer interactions.

• Ability to actively listen, demonstrate empathy, and respond appropriately to customer concerns.

• Ability to resolve customer issues using problem-solving and conflict resolution techniques.

• Ability to navigate multiple systems and applications while assisting customers.

• Ability to manage time effectively and prioritize tasks in a fast-paced, high-volume environment.

• Ability to adapt to changing procedures, policies, and technologies.

• Ability to collaborate with team members and internal departments to resolve customer inquiries.

Minimum Qualifications:

Education:

High School Diploma or GED required.

Experience:

• Minimum of two (2) years of customer service experience.

• Experience providing service to customers or the public in a professional environment.

• Experience using computer systems, databases, or office applications to document and manage customer interactions.

• Experience following established policies, procedures, and service guidelines while assisting customers.

Preferred Requirements

• Four (4) or more years of customer service experience, preferably in a high-volume call or contact center environment.

• Experience handling billing inquiries, account disputes, or service-related issues.

• Familiarity with CRM or contact center systems used to manage customer interactions.

• Experience supporting customers through multiple channels, including phone, email, and live chat.

• Ability to navigate multiple systems while researching and resolving customer inquiries.

• Knowledge or work experience in utility services, municipal operations, or water and sewer billing processes.

Licensures and Certifications – N/A

Apply Now

Refine Your Search

government jobs in Decatur, GA

Customer Resolution Specialist

OFFICE ASSISTANT (POLICE DEPARTMENT)

WIC Customer Service Representative

City Clerk

Mail Room Clerk

Customer Resources Specialist

E911 Communications Officer

PROPERTY AND EVIDENCE CLERK

General Operations Maintenance Worker

RECEPTIONIST/GCIC CLERK

Executive Assistant

Case Manager - Municipal Court

Case Administrator

Operations and Events Associate

Executive Assistant, Deputy City Administrator

School Crossing Guard

Environmental Service Worker I

Accounts Payable Specialist I

E911 Operator

Utility Permit Specialist

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