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Front Desk receptionist

The Housing Authority of Elgin
Elgin, IL

Quick Apply

Job Details

Full-time
$17 - $18 an hour
3 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance
Life insurance
Retirement plan

Qualifications

Customer communication
High school diploma or GED

Full Job Description

HOUSING AUTHORITY OF ELGIN

Is accepting applications for the position of

Front Desk Receptionist

HAE is an Equal Employment Opportunity Employer

Front Desk Receptionist

Compensation: $17.00–$18.00 per hour, based on qualifications and experience. Eligible for the Housing Authority of Elgin's comprehensive benefits package, including health, dental, vision, life insurance, paid time off, paid holidays, and retirement benefits.

Full-Time Position
Hours: Monday–Thursday, 8:00 a.m.–5:00 p.m.; Friday, 8:00 a.m.–2:00 p.m.

Position Overview:

The primary purpose of this position is to provide professional reception, clerical, and administrative support to the Housing Authority of Elgin. The Front Desk Receptionist serves as the first point of contact for residents, applicants, landlords, vendors, and the public by providing exceptional customer service both in person and over the telephone. This position is responsible for greeting visitors, answering and directing incoming calls, processing incoming and outgoing correspondence, maintaining records, assisting applicants with general inquiries, and providing administrative support to all departments as needed. Regular attendance is an essential function of this position.

Essential Job Functions

Serve as the first point of contact for all visitors, applicants, landlords, vendors, and the public, providing professional, courteous service.
Greet visitors, determine the nature of their business, and direct them to the appropriate staff member.
Answer and route incoming telephone calls, respond to general inquiries, and take accurate messages.
Receive, date stamp, and distribute incoming documents and correspondence.
Sort and distribute incoming mail and prepare outgoing mail.
Assist applicants with completing housing paperwork and direct them to appropriate program staff when necessary.
Provide general information regarding Housing Authority programs, waiting lists, and office procedures.
Maintain electronic and paper filing systems.
Prepare letters, reports, forms, labels, and other documents using Microsoft Office.
Assist with scheduling appointments and coordinating meetings.
Order and maintain office supplies.
Assist with scanning, copying, filing, and document management.
Maintain confidentiality of applicant and resident information.
Provide clerical and administrative support to all Housing Authority departments.
Perform other duties as assigned.

Behavioral Competencies

Job Knowledge
Initiative
Commitment
Professional Behavior
Responsiveness and Accountability

Employees are expected to demonstrate professionalism, excellent customer service, sound judgment, accountability, confidentiality, and teamwork in all aspects of their work.

Education and Experience

High school diploma or equivalent required.
Minimum of one (1) year of customer service, receptionist, or general office experience preferred.
Proficiency in Microsoft Word, Excel, Outlook, and other standard office software.
Ability to operate standard office equipment.
Excellent verbal and written communication skills.
Ability to maintain confidentiality and multitask in a fast-paced environment.

Preferred Qualifications

Bilingual (English/Spanish) preferred.

Note

This job description outlines the general nature and level of work performed by employees assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. The Housing Authority of Elgin reserves the right to modify or assign other duties as needed.

Quick Apply

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Front Desk Receptionist

Position Overview:

Essential Job Functions

Behavioral Competencies

Education and Experience

Preferred Qualifications

Note

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