Top 26268 Hardware component Jobs

MinistryPlatform Support Agent
ACS Technologies Group, Inc. —Remote
- 8 hour shift
- Mid-level
- 3 years
- Analysis skills
- 401(k) matching
OSA Support Technician
Deluxe Media —Remote
- $20.19 an hour
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Windows
- Health insurance
- Dental insurance
Hardware Test Engineer
Space Information Laboratories —Santa Maria, CA
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- Full-time
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Test Engineer II/III
Crane Aerospace & Electronics —Burbank, CA
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Denken Solutions, Inc. —Foster City, MI
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- Bachelor of Science
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Lead PCB Design & Test Engineer (5228)
GVI, Inc. —San Diego, CA
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2d
Sr. Electrical Engineer
SCRAM Systems —Denver, CO
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- Bachelor of Science
- Salesforce
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Electrical Engineer
CONTROL AUTOMATION TECHNOLOGIES INC —Puerto Rico
- $50,000 - $75,000 a year
- Full-time
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Electrical Engineer
HABCO —Glastonbury, CT
- $75,000 - $115,000 a year
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- Background check
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Industrial Automation Maintenance Technician
Bayer Built Woodwork. —Belgrade, MN
- $32 - $42 an hour
- Full-time
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Senior Packaging Engineer
Metamagnetics, Inc. —Marlborough, MA
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- Full-time
- 7 years
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11d
Principal Engineer - Airborne Hardware
Great River Technology —Albuquerque, NM
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- Full-time
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Senior Flight Electronics & Avionics Electrical Engineer
Space Kinetic —El Segundo, CA
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- Full-time
- 7 years
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14d
Senior Electronics Engineer, Hardware & PCB
Micro Control Company —Arden Hills, MN
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- Full-time
- Master's degree
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Optics Engineer
Confidential Posting —San Francisco, CA
- $110,000 - $160,000 a year
- Full-time
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Sr. RF Design Engineer
Daico Industries, Inc. —Carson, CA
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- Full-time
- 7 years
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8d
Software Engineer – Embedded Linux OS & Firmware (Qt / C++)
Nuve Controls LLC —Tustin, CA
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- Full-time
- Hybrid work
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- 3 years
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Design Engineer
Pacific Aero Tech, LLC —Kent, WA
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- Full-time
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- 3 years
- Assembly
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Sr. Hardware Engineer-North Carolina
Allied Telesis —Cary, NC
- $110,000 - $130,000 a year
- Full-time
- 6 years
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Controls Systems Engineering Supervisor
Hendrickson VTG —North Canton, OH
- Full-time
- Computer Science
- Bachelor of Science
- Engineering
- Health insurance
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MinistryPlatform Support Agent

ACS Technologies Group, Inc. -
Remote

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Job Details

Benefits

401(k) 6% Match
401(k) matching

Qualifications

Customer communication

Full Job Description

MinistryPlatform Support Agent

Are you interested in being part of a technology company that is growing, expanding, and emerging as a leader in the Church Management Software market? Join our team!

ACS Technologies has a remote, 32 hours per week opening for a MinistryPlatform Support Agent. We are looking for an energetic, highly motivated individual to join our customer support team to provide ongoing technical support to our customers. Support Agents work directly with customers to answer software questions, troubleshoot software issues, and provide guidance to customers who want to extend the software. Support Agents also work with other departments to escalate and resolve issues.

What You'll Do:

Develop an extensive working knowledge of the MinistryPlatform product and all related components
Stay current with all software enhancements and with new components and products, via webinars, KB articles, testing, etc.
Provide end-user application and limited hardware (check scanners and label printers) support via chat, email, phone, and screen sharing
Troubleshoot issues reported by customers and provide solutions and/or facilitate moving issues forward via other departments
Facilitate problem-solving between customers and MinistryPlatform Escalation Agents
Facilitate issue resolution between customers and 3rd parties
Perform administrative tasks as assigned, including customer resource management, knowledge base updates, etc.
Participate in weekly Support Team meetings
Attend the MinistryPlatform User Group meeting held each year

What We're Looking For:

MinistryPlatform experience:

3 or more years as a SPoC, supporting MinistryPlatform users on a daily basis, OR, 3 or more years using MinistryPlatform in a heavily supportive role for a major ministry

Additional knowledge and experience:

Basic knowledge of programming language constructs and logic
Basic knowledge of and experience with software, web-based applications, browsers, etc.
Basic knowledge of and experience with simple hardware and peripherals, such as check scanners, label printers, etc.
Basic understanding of WiFi, servers, and network infrastructure

Work Environment:

Must be able to work in shifts of approximately 6-8 hours, over 4-5 days per week
Must have a stable internet connection
Must have desire and discipline to cultivate positive working relationships with customers and coworkers in a remote environment
Must be capable of switching gears quickly between multiple support tools and between multiple customer channels

Personal Competencies:

Ability to communicate effectively and professionally while maintaining a lighthearted and joyful approach, both verbally and written, by email, chat, screen share and phone, in a clear, concise, and consistent way.
Ability to ask the right questions to narrow the focus of a ticket down to exactly what is the 'problem we're trying to solve'.
Strong analytical and troubleshooting skills, with a desire to see a problem through to resolution
Desire to 'solve the puzzle' with creative thinking, research, and collaboration
Ability to quickly learn and adapt to an evolving, constantly changing work environment
Desire to educate, encourage and connect with the customer, and be sure their experience with support is top-notch
Ability to assess the urgency and importance of a given issue to the customer, in order to respond with empathy and patience, and escalate appropriately when needed
Ability to follow established procedures, but also confident in knowing when to go off-script to meet a customer's needs
Ability to quickly and confidently identify, reproduce, and report software bugs by creating matching customer scenarios in QA systems

Why You Want to Work Here:

Outstanding benefits package, including 6% 401(k) match
Free Wellness Clinic staffed by a Nurse Practitioner
A caring, friendly work environment
The opportunity to positively impact ministries

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Apply Now

Refine Your Search

hardware component jobs

MinistryPlatform Support Agent

OSA Support Technician

Hardware Test Engineer

Test Engineer II/III

Hardware Test Engineer

Lead PCB Design & Test Engineer (5228)

Sr. Electrical Engineer

Electrical Engineer

Electrical Engineer

Industrial Automation Maintenance Technician

Senior Packaging Engineer

Principal Engineer - Airborne Hardware

Senior Flight Electronics & Avionics Electrical Engineer

Senior Electronics Engineer, Hardware & PCB

Optics Engineer

Sr. RF Design Engineer

Software Engineer – Embedded Linux OS & Firmware (Qt / C++)

Design Engineer

Sr. Hardware Engineer-North Carolina

Controls Systems Engineering Supervisor

I want to receive the latest job alert for hardware component

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