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Gaming PC Repair Technician

META PCs -
Phoenix, AZ

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Job Details

Full-time
$16 - $20 an hour

Benefits

Health savings account
Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance
Employee discount
Opportunities for advancement

Qualifications

Desktop computer repair
Customer communication
Personal electronics repair
Sales
Machine repair
In-person customer service
Hardware maintenance
Attention to detail
Computer hardware
Desktop (troubleshooting support)
Cabling
Hardware diagnostics
Escalation handling
Technical Proficiency

Full Job Description

Position Overview:
META PC is seeking a skilled and experienced Repair Technician to join our service center team and support the growth of our repair operations. The ideal candidate will have a strong technical background in computer hardware repair, diagnostics, data recovery, upgrades, customer service, and ticketing systems (including automation workflows). This role requires proven ability to efficiently identify and resolve a wide range of technical issues while maintaining high-quality service standards.

Key Responsibilities:

Diagnostic and Troubleshooting: Diagnose and repair custom-built gaming PCs, desktops, and laptops. Perform hardware troubleshooting, component replacement, and cable management. Assemble and test high-performance gaming PCs to company quality standards. Identify and resolve software, BIOS, and driver-related issues
Technical Support: Provide technical guidance and support to customers and fellow technicians, troubleshooting complex repair issues, and offering solutions to ensure timely resolution.
Quality Assurance: Follow quality control measures to maintain the highest standards of repair quality and customer satisfaction. Communicate with customers regarding repair status, findings, and recommendations. Collaborate with sales and support teams to ensure a seamless customer experience
Attention to Detail: Adhere to standard work instructions (SWIs) and company quality procedures. Maintain a clean, organized, and safe workstation

Qualifications:

Proven experience in diagnosing and fixing hardware and software issues.
Ability to diagnose complex hardware/software issues efficiently.
Strong problem-solving skills and attention to detail, with the ability to effectively troubleshoot and resolve complex technical issues.
Excellent communication and interpersonal skills, with the ability to interact professionally with team members and customers, including customer escalations.
Proficiency in computer hardware and software systems, including diagnostic tools, repair software, and help desk systems.
Ability to work in a fast-paced environment and adapt to changing priorities.
Experience in sales and communicate with customers.
Must be punctual, reliable, and accountable for assigned repairs.

Benefits:

Competitive pay
Health, dental, and vision insurance
Paid time off and holidays
Opportunities for professional growth and advancement

META PCS is an equal opportunity employer and values diversity in the workplace. We encourage candidates of all backgrounds to apply.

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Benefits:

Dental insurance
Employee discount
Health insurance
Health savings account
Paid time off
Vision insurance

Work Location: In person

Quick Apply

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