Top 1631 Help desk analyst Jobs

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Jackson Lewis —Orange County, CA
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Help Desk / Service Desk Analyst I -4P/663
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Principal Automation Analyst

Chesterfield County, VA -
Chesterfield, VA

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Job Details

Full-time
$80,274 - $122,418 a year

Qualifications

Customer communication
Content creation for technical audiences
Customer relationship building
Automation
IT operations
Business analysis
Hardware maintenance
Equipment troubleshooting
Training material drafting
Enterprise software support
Software administration
User training (technical support)
Bachelor's degree
Internal employee customer service
Technology management experience
Computer hardware
Hardware support
Software documentation
System development
Implementing IT solutions
Developing technical user guides
Server hardware support

Full Job Description

Minimum Qualifications

Bachelor’s degree in information systems, computer science, business administration, or a related field. Three to five years of experience implementing and supporting business information systems is required. One year of network and server administration is preferred. An equivalent combination of training and experience may be considered. Applicants should have strong knowledge of microcomputer technology, related software, and office automation principles. Must be able to analyze complex business problems to identify automation solutions, manage large system projects, maintain software systems, and perform network and server administration. Must also be able to develop documentation and training materials, troubleshoot hardware and software issues, communicate effectively both verbally and in writing, and build strong working relationships with internal and external customers. Pre-employment drug testing, an FBI criminal background check, and verification of education/degree are required.

PLEASE NOTE: Must maintain personal mobile technology as a condition of employment.

Duties

Assess the Department of Utilities’ information needs and recommend improvements. Design, support, and maintain relational database solutions within a Microsoft SQL Server environment and vendor-supported applications. Address essential department business functions and coordinate with vendors on enhancements or troubleshooting. Support the department’s use of the County’s Enterprise Land Management system and related systems connected to Utilities’ work in Community Development. Extract, analyze, and present data; develop and test SQL queries, stored procedures, and views. Assist with digital preservation of electronic records and provide Help Desk oversight when needed. Create and update technical documentation for applications, databases, and systems. Develop and modify reports. Troubleshoot and maintain audio-visual equipment and related software as required. Provide guidance to the systems team and serve as team lead when the automation coordinator is absent. Train and mentor analysts, and assist with implementing best practices for the department’s database environment, including maintenance, operational requirements, disaster recovery, and security. Evaluate alternative solutions to meet user needs and help train department staff on computer systems and software. Perform other related duties as assigned. This position is part of an approved Career Development Plan (CDP) and offers career progression opportunities and salary incentives, as funding permits, based on performance, qualifications, and experience.

PLEASE NOTE: Position open until filled (first review to begin July 6, 2026).

Shift

Monday - Friday; 8:30 a.m. - 5:00 p.m.

Work Location

Utilities

Chesterfield County is an Equal Opportunity Employer Committed to Workforce Diversity, Equity, and Inclusion

Apply Now

Refine Your Search

help desk analyst jobs

Principal Automation Analyst

Data Architect

Manager of Technical Services

Epic Professional Billing Analyst - Remote

Help Desk/Desktop Support Analyst

Technology Service Center Analyst II

Business Systems Support / Analyst

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IT Support Analyst II

Outreach Subject Matter Expert (SME)

IT Help Desk Analyst

IT Support Analyst II

Service Desk Analyst - Remote (After Hours)

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Remote Service Desk Analyst or IT Technical Support Analyst

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Service Desk Analyst

IT Service Desk Support Analyst-Level 1- Operations Support Mgr

Technical Analyst, Pharmacy Support-Remote [Sa-Tu 10a-8:30p CST]

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