Top 2866 Help desk engineer supervisor Jobs

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Sr. Endpoint Support (Desktop) Engineer (remote CST timezone)
Connection —Remote
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- 5 years
- Windows
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Help Desk Manager

Evanhoe and Associates -
Remote

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Job Details

Full-time
$75,000 - $105,000 a year

Benefits

Commuter assistance
Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Adoption assistance
Employee assistance program
Vision insurance
Life insurance

Qualifications

Managing technical support teams
Team supervision
Managing teams in a customer support role
High school diploma or GED
Key Performance Indicators
Supervising experience
DoD 8570
IAT
IAT Level II
IT department experience

Full Job Description

Job Title: Help Desk Manager
Location: Remote
Clearance: Possess the ability to pass a Public Trust investigation
Certifications: : DoD 8570 Information Assurance Technical Level II (IAT Level II) Certification required.
Required Education: Highschool Diploma/GED
Required Experience: 6-8 years of progressive experience in IT Service Desk, Help Desk, or End User Support

Position Description:
Evanhoe is seeking a Help Desk Manager who is responsible for managing enterprise Service Desk and End User Support operations, ensuring the delivery of high-quality technical support services that meet organizational objectives and Service Level Agreements (SLAs). This position provides strategic leadership for Help Desk personnel, oversees daily operations, develops support processes, manages customer service initiatives, and ensures the continuous improvement of IT support services.

Primary Responsibilities:

Direct and manage the daily operations of the enterprise Help Desk and End User Support organization.
Lead a team of Help Desk Supervisors, Team Leads, and Service Desk Analysts providing Tier I and Tier II support
Serve as the senior escalation point for complex customer service issues
Establish operational goals, performance objectives, and customer service standards
Ensure consistent delivery of high-quality technical support services across the organization
Develop staffing plans, work schedules, and resource allocation strategies to meet operational demands
Oversee Incident Management, Request Fulfillment, Problem Management, Knowledge Management, and Service Request processes
Ensure compliance with established Service Level Agreements (SLAs) and Operational Level Agreements (OLAs)
Monitor ticket queues and workload distribution to optimize service delivery
Analyze service trends and implement improvements to increase first-call resolution and customer satisfaction
Lead Major Incident response activities and coordinate communications during service disruptions
Collaborate with Change Management teams to minimize user impact during system changes

Required Qualifications

Experience leading teams supporting enterprise environments with 1,000+ users
Demonstrated experience managing Service Level Agreements (SLAs) and operational performance metrics

Desired Qualifications

Bachelor’s Degree
Experience supporting Federal Government agencies, particularly DHS, USCIS, or other civilian agencies
Experience managing geographically dispersed Service Desk teams
Experience supporting 24x7 enterprise IT operations

The anticipated salary range for this position is $75,000 - $105,000.

The pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) job responsibilities, education, certifications, experience, as well as internal equity mapping and alignment with market data, or other applicable laws.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Evanhoe and Associates is an equal-opportunity employer. Evanhoe and Associates does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.

Evanhoe and Associates offers the following benefits:

401(k) with immediate vesting
Paid Federal Holidays
Tuition Reimbursement
Medical Insurance, including Vision and Dental Insurance
Employer-Paid Short-Term and Long-Term Disability
Employer Paid Life Insurance
Supplemental Life Insurance
FSA/HSA Programs
Commuter Benefits Program
Adoption Assistance Program
Employee Assistance Program (EAP)
Caregiver Support Program
Health Advocacy Program
Financial Wellbeing Support

NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. It is intended to describe the general nature and work responsibilities of the position. This job description and the duties of this position are subject to change, modification and addition as deemed necessary by the Company.

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help desk engineer supervisor jobs

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The anticipated salary range for this position is $75,000 - $105,000.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

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